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Mydvd Causes Pc To Reboot When Adding Video


joekight@verizon.net

Question

MyDVD-EMC8 upgraded with the latest patch. When I add two videos(~150Mb slideshows created using Videowave and saved as MPEG2 format) to my project everything works fine and I have burned the DVD with no issues. When I try to add a third video and press open the PC reboots and no error messages are given. I have shutdown my McAfee AV software and MS AntiSpy ware and got the same result each time. I do not think it is a resource issue as I have nothing else running at the time and looking at windows XP performance monitor using 10% of CPU resources before attempting to add the third video. CPU-3000XP, 512M DDR ram, 250G free disk space, ATI All-in wonder 9600 pro video card.

 

Does anyone have any suggestions on where to start troubleshooting?

 

Thanks,

Joe

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Question:

 

If a common denominator to this and similar problems is ATI video card, AND so many people have ATI video cards, why doesn't Roxio quality assurance team (what?) test their software on machines with ATI cards? Surely Roxio does not expect users to replace their $200-500 video cards to make MyDVD work?

 

I have an ATI card and just added 4 videos to MyDVD to try for BSOD. The 4 videos were added with no problems at all.

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joekight@verizon.net: ATI All-in wonder 9600 pro video

jasperthecat37: ati all in wonder 9800

dlepley: ATI Radeon X600 256MB Hyper Memory AGP video card

badkclark: ATI 800Pro 256MB

mdekker: ATI 9600 pro 256Mb

mdekker: Switch to nVidia and all is well....

 

I think I see a pattern..... I'm going to test tonight on my 9600xt AIW and X850XT PE

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I too have the same issue. Switching to software rendering has no effect.

 

My system:

Intel Pentium 3.06HT (HT enabled)

1 gig DDR 400 Ram

Plextor 712a DVD

TDK 52x CD/RW

Soundblaster Audigy 2zs

Maxtor 200gig HD

ATI x800 pro 256mb

 

I also agree that it is ridiculous for this product to be release without testing with ATI drivers. Since we all have the problem across multiple card types, it appears to be a driver issue and most likely can be fixed without too much hassle.

 

Patiently waiting...(though my next vid card will be Nvidia, rofl)

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Same problem (bsod) with my ATI AIW 9600 except that it sometimes happens when attempting to add the second mpeg-2 video file. Also the computer feels nonresponsive slow and clunky when atempting to move objects (like thumbnails) on the screen. Haven't had a feeling like that since running windows 2 on my PC xt. I have to agree with others on this forum that at this time the money spent for the upgrade was wasted.

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I have an ATI card and just added 4 videos to MyDVD to try for BSOD. The 4 videos were added with no problems at all.

This is what wonders me for a while now. If it would be ALL ATI cards than I would have expected a lot more replies. I'm pretty sure you're running build 805 :) and that was the other condition... I think it may be more complex than we suspect.

 

Martin

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I was having the same problem. I downloaded and installed the most recent drivers from ATI. I then had a problem with some ATI .exe crashing at startup. I did a bit of research and discoved the .exe did not need to be running so I took it out of StartUp. I then rebooted my computer and no longer had a problem with MyDVD crashing.

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Hi,

 

Long time no hear... As it's now way past April 1st, this time no joking: Just a few minutes ago I was able to add up to 6 movies (that was enough for the test I thought) into the MyDVD menu :) All I did that I can think of as being A solution:

 

- I removed the Omega drivers

- Rebooted

- Installed ATI 6.4 driverset

 

And now it seems to work....

 

Maybe someone can confirm this to be working on other systems as well.

 

Cheers,

 

Martin

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1. I went to the support web page from Dell and dowloaded the latest ATI driver. It's called R119713.exe

 

Hi,

 

My card is a Sapphire one, they only provide the generic ATI drivers, no special version of their own... Just to be on the safe side I downloaded the latest driver via the Sapphire website and installed it, but this didn't solve the problem (as expected, they were exactly the same I downloaded from ATI and tested before).

 

Martin

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I tried the same thing and added 7 videos, it even added a new menu. but when i closed minesweeper and tried to add another it rebooted. To recap I opened MYDVD added 2 movies, opened minesweep (set number of mines to 1 for speed of complition), left minesweep open, went back to MYDVD and it let me add all i wanted 7 to be exact. Then I closed minesweep and tried adding #8 and the system reboot happened. Now that is weird thanks for the tip brother.

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I've got the same issue with a brand new install of EMC 8 with updates applied. I have a AMD Athlon 3500+ 64 Bit Processor, Gigabyte GA-K8N-SLI Motherboard, ATI Radeon X300 PCI Express Video card and 4 Gigs of Ram. Every time I try to add the third movie I get a fatal error and a reboot, the info I get from the data sent to Microsoft on the crash is a problem with a device driver. I've uninstalled EMC 8, Reinstalled EMC 7 and it works fine NO problems. Is there really any major difference in EMC 8 that would make me want to not stay with EMC 7? or is there even a fix in the works for this issue??? It seems this thread has gone on for quite some time now without a resolution from Roxio???? oh and the movies i'm burning are music videos they all work fine on EMC 7 as I mentioned. And just because I know someone will be sarcastic I've read every post in this category and a related category in another forum and none of the solutions work. Roxio needs to come up with a solution for this. Especially for those people using SLI boards.

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Tried "fix" did not work but instead of blue screen of death my computer just restarted.

Im a little confused about that one, and when i got back on it said windows had a serious problem, but i didnt see anything wrong.

Hi,

 

That varies for me as well, but I think that's more Windows specific than EMC. In my case I've set my machine to reboot automatically when it crashes, but EMC still causes blue screens sometimes with this particular problem... most of the times it reboots (as it should).

 

Martin

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I am also having the same problem, but my PC doesn't reboot until the fourth added video. I didn't have this problem until I upgraded to 8.05 and I also have an ATI AIW video card. Since it seems the upgrade causes the problem Roxio needs to come up with a solution. I am using a P-4 at 3.4 GHz.

Hi,

 

Well, once identified as an EMC problem I'm pretty confident that Roxio will work on it. But it won't be overnight :-) It might still well be a problem with the ATI driver that needs to be solved by ATI as nVidia works well, who knows. Let's be patient.

 

Martin

 

 

Hi,

 

Same problem (bsod) with my ATI AIW 9600 except that it sometimes happens when attempting to add the second mpeg-2 video file.

 

Thanks for confirming. So it's now two, three or four files. This info may be helpful to Roxio.

 

Also the computer feels nonresponsive slow and clunky when atempting to move objects (like thumbnails) on the screen. Haven't had a feeling like that since running windows 2 on my PC xt. I have to agree with others on this forum that at this time the money spent for the upgrade was wasted.

 

I don't know if this is related, so I suggest you start your own thread about this. By the way, if you mean Windows 2000... I personally have never had a Windows version running smoother than that one :)

 

Martin

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If you haven't tested it yet, don't bother... my system no longer behaves this way anymore, since it's past midnight again and it's now the 2nd of April :)

Well I tried it anyway, reinstalling the drivers and DirectX and I still get the problem on my ATI systems. My laptop with Nvidia performed fine.

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Hi,

 

Well, once identified as an EMC problem I'm pretty confident that Roxio will work on it. But it won't be overnight :-) It might still well be a problem with the ATI driver that needs to be solved by ATI as nVidia works well, who knows. Let's be patient.

 

Martin

 

 

Uninstalling version 8.05 and reinstalling from the CD fixes the problem for me. However, I'm fairly sure there was an update prior to the 8.05 update (maybe 8.01?). If so, is there a way to get it?

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I too have the same issue. Switching to software rendering has no effect.

 

My system:

Intel Pentium 3.06HT (HT enabled)

1 gig DDR 400 Ram

Plextor 712a DVD

TDK 52x CD/RW

Soundblaster Audigy 2zs

Maxtor 200gig HD

ATI x800 pro 256mb

 

I also agree that it is ridiculous for this product to be release without testing with ATI drivers. Since we all have the problem across multiple card types, it appears to be a driver issue and most likely can be fixed without too much hassle.

 

Patiently waiting...(though my next vid card will be Nvidia, rofl)

 

I have no problems at all with my ATI card, but it is not an AIW card.

 

Actually, try Nero 7 Premium. I just did. Works flawlessly, easily, and seems to do pretty much what Roxio does without the hassle. I'm returning EMC 8 tomorrow.

 

I haven't tried the Nero 7 yet. I have version 6.*** and use it every once in awhile and don't really care for it.

 

If you start having problems with Nero 7, don't look for any Nero sponsored forums, because they don't exist. But, good luck to you, anyway, with Nero 7. I am tempted to try it out, myself.

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Continue the experiment.......

 

Uninstalled EMC-8 this morning and reloaded retail box edition of ECM8 (Build 800B85C ENU). I used MyDVD to create the DVD as before in my original posting and added 6 of the videowave mpeg2 video files with thumbnails in the menu (default) and my PC did not reboot.

 

I had to take it a step further....Curiosity kills the PC

 

loaded the EMC-8 8.05 update and attempted to add videos to MyDVD project. Two is fine, add the third and my PC reboots as stated previously.

 

Seems like ATI + 8.05 update = <2 video files in MyDVD project

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Continue the experiment.......

 

Uninstalled EMC-8 this morning and reloaded retail box edition of ECM8 (Build 800B85C ENU). I used MyDVD to create the DVD as before in my original posting and added 6 of the videowave mpeg2 video files with thumbnails in the menu (default) and my PC did not reboot.

 

I had to take it a step further....Curiosity kills the PC

 

loaded the EMC-8 8.05 update and attempted to add videos to MyDVD project. Two is fine, add the third and my PC reboots as stated previously.

 

Seems like ATI + 8.05 update = <2 video files in MyDVD project

That's a good one...

 

Martin

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