EMC 9 fails to start

[DCB]

EMC 9 programs (specifically Home and Creator Classic, but there may be others) have ceased to function and no longer will start. I can see with Task Manager that the programs (Roxio_Central33.exe and Creator9.exe) briefly load, then close within a few seconds without ever displaying anything on the screen.

 

This is the second time I have installed the product. With some difficulty and the help of a Roxio technician I did a complete uninstall, then on my own I did a complete full install. The program initially ran properly after installation; however, when I rebooted the machine, the current behavior began. Come to think of it, that's what happened the first time. What is happening when the system is rebooted? I have never seen behavior like this before.

 

System is an old Dell Latitude C640 laptop w a P4 2.0 GHz, 1 GB RAM, ATI Mobility Radeon 7500 w 32 MB RAM. OS = WinXP Pro SP2. 20 GB free space left on disk. Display = 1024 x 768 w 32-bit color enabled. DirectX version = 9.0c, WMP ver = 11, IE ver = 7. Meets all minimum requirements.

 

I'm at a loss. Anyone have any ideas?

[tbrewst]

Possibly one of 2 things.First off I doubt seriously that a video card with only 32mb of RAM is going to work correctly with V9.In fact I'm suprised you can even get 1024x768 32 bit with it.

The second is I notice you have both IE7 and WMP11 installed.Both of these are known to cause problems with various versions of EMC.You might try rolling back to previous versions of both and see what happens.

[ggforce]

i may be mistaken, but i've searched the forums and it seems the only 2 mentions of nvidia 6600LE were in my posts? but the forum seems to have a lotta posts detailing problems with hangs/crashes etc on this release.

 

in any case, with this machine's current config i've been successfully running the latest versions of premier pro (+ all the high-end plugins), avid, 3dstudio max and numerous other audio video programs with no problems at all for some time now?

 

it seems odd that while those robust video editing suites run perfectly, simply upgrading my "glorified cd burning program" would force me to purchase a new graphics card, wouldn't you agree? it's not like im doin a vista upgrade for cryin out loud! and without so much as a warning, pop error message or anything... somethin just ain't right with this???

 

since i do my real editing on premier pro, acid & cubase, i'm finding it difficult to justify this product being worth the hassle at this point.

 

does anyone have a suggestion or reply that can help change my mind? if so, please let me know otherwise, has anyone been able to get a refund on this app suite?

 

 

thanks again,

 

 

~g

[DCB]

OK, folks, I have some good news; I have been able to get EMC 9 to start, display, and appear to be stable!

 

Most EMC9 apps open and run fine; the only one I gave a good go to to test out video issues was CinePlayer, which although it ran a little roughly from time to time, gave me acceptable playback for a full-length movie DVD. I firmly believe that my problems were NOT my video card or otherwise video related, although I do agree that any video editing on this machine will be very problematic. Since I plan to do mostly audio and data burning on this machine, as well as DVD playback, I think I am OK here ... at last!

 

Based on my experience and some good advice for a change from Roxio Tech Support, my problem was some combination of 1) my AV software and 2) the use of WinDoctor (Norton SystemWorks' registry cleaner and fixer) -- I'm beginning to think the latter for reasons you'll see. Roxio insisted that my AV software (Symantec Anti-Virus Corporate Edition, v 10.1.4.4000 with latest engine and definition updates) was a well-known obstacle to clean installs. It has never been an issue to any of the other numerous software installations I've done, but I was desperate and in no mood to argue with anyone trying to help me. I followed the arduous process to do a complete and total uninstall, including manual follow-up to the automatic process; it took me ONE HOUR FIFTY MINUTES to complete! Then, although it is not readily apparent how to totally disable SAV-CE, I am fortunate enough to have discovered long ago which service needs to be disabled (rtvscan.exe) *as well as* clicking off Auto-Protect. So, I finally got a working total install that survived rebooting. I THEREFORE RECOMMEND TO ALL THE PARTICIPANTS IN THIS THREAD WHO ARE EXPERIENCING MY SYMPTOMS TO CONSIDER UNINSTALLING AND MANUALLY SCRUBBING YOUR SYSTEM CLEAN, THEN REINSTALLING WITH YOUR AV SOFTWARE TEMPORARILY BUT COMPLETELY DISABLED FROM REAL-TIME SCANNING.

 

I don't want to provoke an anti-Norton, anti-Symantec rant with what's next. Suffice it to say that I have used Norton Utilities/SystemWorks for years on numerous Windows OSes without incident. In particular, I have used WinDoctor, described above, to scrub the registry and keep it clean with no apparent damage to any program I've ever run. Running this program after the successful install above broke the program. Cutting to the chase (and it was a long, multi-day chase), WinDoctor misidentified two classes of registry entries as errors. Marking them to be ignored (which can be done in WinDoctor) has now cured all problems so far. For the record, the two types of registry entries misidentified are:

1. "the key '[HKEY_LOCAL_MACHINE\]SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\VCU3DcheckApp.exe" refers to an invalid application path 'C:\Program Files\Roxio\Roxio Easy Media Creator 9 Suite\VideoCore 9\VCU3DcheckApp.exe'".

    

   This error should be ignored, even though there is no such file 'VCU3DcheckApp.exe' on my system. There is a VCU3DcheckApp9.exe there (note the '9' inserted), and I added a key for that file similar to the key above, but it probably didn't do anything. In any case, ignore this error message.

2. "Missing or Invalid Key: 'CLSID\{...}\InProcServer32' - the key refers to a missing file, 'TempVector'"

    

   There were six such keys with different hexstrings in the {...} segments above. Mark these as ignored.

Hope this helps some of you get EMC9 up and running like I have.

 

P.S. I also agree, disable RoxWatchTray9.exe. I did on my own before the latest posts.

[gi7omy]

Thanks for the feedback there - as I've said a number of times, I gave up on Norton Utils some time back and switched to Ashampoo's Winoptimizer and never had problems.

 

Like yourself, I run the corp a/v and I agree, it HAS to be stopped with an installation.

 

It never ceases to amaze me tho how many people ignore the standard message on installing to shut down all running apps (and then wonder why they have problems). Shut down all running apps means exactly that - shut them down

[DCB]

Guys - this suite DOES require a video card that is FULLY DirectX 9 capable - 'supported' or 'compliant' just won't do it

 

While you may be using it for audio work, remember there ARE parts designed for video - and if that can't work with the hardware, the whole suite crashes

 

 

Thanks, gi7omy. I truly appreciate this. For the first time, I feel I am getting somewhere. You've been the most help; Roxio Tech Support has been nearly useless. Nonetheless, some more questions, please.

 

As I think I've noted before, I have an ATI Mobility Radeon 7500 w 32 MB of RAM installed on a Dell Latitude C640 laptop displaying 1024x768 w 32-bit color enabled. DirectX is installed, v9.0c (4.09.0000.0904), and passes all video tests on DXDIAG.EXE. How can I tell if the video card is FULLY DirectX 9 capable and not 'supported' or 'compliant'? I've been to ATI's website and it wasn't of much help to me.

 

Also, according to http://kb.roxio.com/content/kb/Creator/000084CR, I meet or surpass all requirements for EMC 9. Allow me to quote the two video specs:

• Display settings: 1024 X 768, 16-bit color graphics card; 24-bit or 32-bit true color recommended
• Microsoft DirectX 9 or higher compatible sound and graphics cards

For processor and memory specs, the most demanding standard requires:

• For DivX HD or H.264 viewing in full screen mode: 2 GHz Intel® Pentium 4 or equivalent; 512 MB RAM

I have a 2 GHz P4 w 1 GB RAM. I will almost always only be burning music and data disks; that only requires:

• For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM

Doesn't it appear that I should be able to run EMC 9?

[gi7omy]

I agree that the minimum specs would give that idea - but from practical experience, a laptop with 32 MB shared RAM for graphics just won't do the job.

 

I run 9 here on the main machine but it won't even think of running on my laptop with its 32 MB shared graphics

 

That's always the problem with 'minimum' specs - to get something to work, you need in excess of that (I remember when XP came out people wanted it there and then and, while their machine met the 'minimum' requirement, they couldn't run anything apart from the OS itself)

[girlygrrl916]

Could it be Roxio should provide a patch or our money back? Why should so many Roxio customers have to spend $800 to upgrade their computer's video card/ram/whatever the program doesn't jive with in order to get a $70 software program to run?

 

Sometimes when I open media disk Creator it immediately closes; other times I can open it, add a bunch of songs and then for no apparent reason the application will close (sometimes when I'm previewing a song, other times when I'm adding one) ...which is really irritating considering it WON'T OPEN SAVED PROJECTS.

I can, however, create DVD disks and burn them correctly...so the theory that their systems are shutting down due to insufficient graphics cards or whatever doesn't fly. I have directx 9.0 and haven't had any issues with it, often run memory hogging graphics programs or games, do NOT have WMP11, and I don't think I should have to roll back such a common program as EI7 to run Roxio.

 

Dell Dimension 5100

Pentium 4 CPU

2.5 GB Ram (“2 GB Dual Channel DDRam”)

Radeon X600 with 256 MB graphics

[DTMOC]

gi7omy

Thanks. There really hasn't been much done. Acrobat 7 was updated and then only normal updates such as AV software as far as I can remember. Don't think there have even been any O/S updates but that is possible. Problem is I do not know exactly when EMC failed since my usage of EMC tends to go in cycles.

 

DCB

Wow! Great work. Can advise that I do not use Norton though so if it is AV related McAfee 2007+ also can affect it. I do not use any registry scanning/cleaning utilities for the very reason that it is too easy for something to be changed that shouldn't be.

 

I have not been able to pursue further yet but appreciate the additional comments and feedback.

[grandpabruce]

gi7omy

Thanks. There really hasn't been much done. Acrobat 7 was updated and then only normal updates such as AV software as far as I can remember. Don't think there have even been any O/S updates but that is possible. Problem is I do not know exactly when EMC failed since my usage of EMC tends to go in cycles.

 

DCB

Wow! Great work. Can advise that I do not use Norton though so if it is AV related McAfee 2007+ also can affect it. I do not use any registry scanning/cleaning utilities for the very reason that it is too easy for something to be changed that shouldn't be.

 

I have not been able to pursue further yet but appreciate the additional comments and feedback.

 

Actually, your 9600 Radeon card may be a problem. I have a 9800 pro in my backup computer, and it works, but it is slow as can be for rendering. Your 9600 is not a good card for this program, but I would suspect your problem really is whatever you added to your software, after it was working okay. I don't know that it would be the new Acrobat software, but who knows. The only known problems are Norton and McAfee.

[gi7omy]

No-one ever said that mid-range graphics cards weren't good enough and certainly no-one ever suggested a bleeding edge one at $800 was needed. Again, no-one said that weak graphics were the ONLY problem (just in the cases in this thread they are a contributory factor.

 

IE7 is a 'common' program and also a common PROBLEM in that it does wreck other apps, is NOT W3C compliant and a few other things. The browser of choice for the old-timers here is Firefox from Mozilla.

 

Now you say you have DirectX 9 - do you have the latest 9.0c (June release)? Did you update the drivers for your graphics recently? Did you update ANY hardware drivers recently?

 

In conclusion - you didn't really give enopugh for anyone to go on, you tailgated a thread which was discussing a difefrent problem to yours so, please, start a new thread, say exactly what is happening, what error messages you are getting and so on

[ggforce]

i have been experiencing exactly the same problems... exactly. i posted before and it was suggested that my graphics/video card wasn't up to the task so i updated the drivers, then did a complete uninstall/reinstall as suggested. the program seemed to run once or twice, then after a reboot... same thing as before; program most of the programs/utils in EMC9 will not launch, they just try for about 1 second then the app disappears from the task mgr??? i've tried to repair/reinstall/uninstall several times and have the same issues each time... it's getting VERY frustrating.

 

my system is more than powerful enough for this program so please someone help us with this.

 

thanks,

 

~g

 

 

Windows XP Pro SP2

2.67 GH Intel Pentium D

2048 MB DDR2 RAM

1710.36 GB Usable Hard Drive Capacity

Memorex DVD+-RAM 510L v1 [CD-ROM drive]

PIONEER DVD-RW DVR-110D [CD-ROM drive]

NVIDIA GeForce 6600 LE [Display adapter]

Envision EN7410e Monitor(2x)

[gi7omy]

I've Acrobat 7 installed here Bruce with no problems so that can't be it

[grandpabruce]

I've Acrobat 7 installed here Bruce with no problems so that can't be it

 

I didn't think that would be it, but DTMOC added some software that may have fouled it up.

 

BTW, I am still using Acrobat 5.

[Krixter]

Well, your nvidia card isn't the problem. I have an ATI Radeon 1650x, and I have the exact same problem. it worked right after install but now, nothing. I uninstalled and reinstalled 3 times, all with the same result. In hindsight, I use registry mechanic, maybe it deleted a needed registry key? Any help is appreciated. Thanks,

[chiefupstart]

I know I'm a little late to the party but I'm having the same problem...except for one thing.

 

EMC 9 works just fine on my Dell Dimension desktop with Norton AV, XP SP 2, and IE 7 installed. However, it fails to start on my Dell Inspiron 9400 laptop with Norton AV, XP SP 2 and IE7.

 

It used to work but suddenly quit about 3 months ago. I appreciate all the work that DCB did but I can't understand at all why I need to dink around with my registry to get this hog to work. Jeez, I have Java based dev environments that don't need this much coddling. Isn't there a patch from Roxio or something simple?

 

In the absence of anything better, I guess I'll try the reinstall method when I have 3 hours to kill.

[gi7omy]

One thing known to cause problems is the graphics chipset

 

I've just been repairing an Inspiron 520 laptop and I had to re-install drivers after a reformat and saw that it used the Intel graphics chipset. The Intel Drivers are never the best - you would need to try using software rendering, also, update both the drivers and DirectX (to the latest ones) and see if that helps matters

[gi7omy]

Guys - this suite DOES require a video card that is FULLY DirectX 9 capable - 'supported' or 'compliant' just won't do it

 

While you may be using it for audio work, remember there ARE parts designed for video - and if that can't work with the hardware, the whole suite crashes

[gi7omy]

NVIDIA GeForce 6600 LE

 

There's your problem there. search the forum for that graphics card and you will see a lot of posts regarding it.

 

It just cannot handle the work required by EMC9

[Guy Mather]

Let me add myself to the list of people who see the splash screen - only to then experience Photosuite (from within EMC 9) crash with no Roxio error codes. I too have uninstalled and reinstalled - had some success - only for a reboot to restart the problems.

 

In terms of systems spec - I think my machine should be OK

 

HP Pentium 4 3.6MHz

1 GB RAM

Loads of disk

Video ATI RADEON X300 256MB

WinXP Pro SP2

 

I am trying to work out what has changed recently - because it used to be fine. I am assuming that there is some conflict with another application. But I am stumped.

[DCB]

Why would rebooting trigger a video disable? Remember that in both of our cases, we got the program to run successfully upon installation; it wasn't until we rebooted that problems began. I'd think that if it was a video problem, we wouldn't be able to get it to run in the first place. And, both of us meet the system requirements for EMC 9 published by Roxio.

 

Could it be the registry? Could it be a registration/activation issue? What would enable the program(s) to run successfully upon initial installation and then fail later after system restart?

 

Thanks in advance for your time and assistance.

[gi7omy]

You have to remember that, in common with a lot of apps, the program doesn't fully install until after a reboot

 

However, it is a known issue with the 6800LE card that it can NOT handle the full implementation of DirectX and also will NOT work in the video parts of EMC9. It just doesn't cut it

[DCB]

So I presume that my ATI Mobility Radeon 7500 w 32 Mb RAM definitely doesn't cut it? All i really want to do is burn music CDs. I was able to do that with EMC 7, but for some unknown reason it stopped working too after years of flawless operation on this machine. That's why I attempted this upgrade.

 

Is my video card really inadequate for music CD burning?

[gi7omy]

That's one of the problems with 'me too' posts - you don't have the same problem as the OP - he has a problem with nVidia - you have it with ATI (different thing)

 

The 32 MB is definitely too low for EMC9's graphics - which is why it keeps bombing out. The program doesn't 'know' you only want to do audio work and when it detects insufficiently powerful graphics it shuts down

 

7.x - did you search the forum for the clean install? (basically, uninstall Roxio, run a cleanup tool and re-install) That might get 7.x working for you again (you could have picked something up on the 'net that clobbetred it)

[DTMOC]

Let me complicate this for the Video Gurus in this thread.

 

I have EMC9 installed and it worked fine for several weeks.

Now, I have the same problem as described here.

 

No Roxio applications will run. No events record are posted.

Just a momentary blip if you catch it in Task Manager and its gone.

Drag to Disc seems like only application that is OK.

Applications will not run from direct link as opposed to the Roxio "Home" link.

 

I do NOT have MSIE7 installed.

I DO have WMP11 (it was installed before Roxio - ie before when Roxio worked)

I DO have 128MB of Video RAM in an ATI 9600 All-In-Wonder (a compatible card).

 

A repair install resulted in the following upon the required reboot...

In Order...

1) Runtme Error! (Program...... RoxWatchTray9.exe)

The application has requested the runtime to end in an usual way. Please contact the application's support team for more information.

2) Runtme Error! (Program...... RoxWatchTray9.exe)

R6025 - pure virtual function call

 

After the "repair"... No change.

 

So - what now?

 

 

 

By the way.

 

Despite the error I could get [RoxWatchTray9.exe] to run by locating it in

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM

and running manually.

 

but regardless, no Roxio apps will run.

Suspect the issues are related.

[gi7omy]

They aren't (related)

 

Disable RoxWatchTray in msconfig

 

As you say it worked and then stopped - check for ANYTHING that may heva been installed round the time it stopped working