Cannot get Roxio Easy Medi Creator 9 to recognize CD/DVD Drives

[Jerry B.]

I was using Sonic DigitalMedia Plus v7 successfully to create audio disks when all of a sudden I started receiving the message "There was a problem writing to this disk. You can try again by clicking the Retry Button. You will need another blank disc ready." After ruining 17 new, clean, blank CD-Rs from three different manufacturers I decided to upgrade to Roxio Easy Media Creator 9 Suite, which was installed successfully. Before installing Creator 9, I uninstalled Plus v7. The problem still exists. I cannot burn audio CDs. I am using an HP Desktop Pavilion Media Center PC, #m7490n, with 2 GB of memory, 500 GB hard drive and using Windows XP. I tried several times to get an answer from HP but in following their instructions, one of which was to uninstall the two hard drives, all I succeeded in doing is that now Roxio does not detect the hard drives. Instead of helping, HP has made my problem worse. I apologize for this being so long winded but does anyone have any idea as to how I can get Roxio to recognize the DVD/CD hard drives? I have tried rolling back to a prior time but this does not work. Thank you.

[tbrewst]

Does windows recognize them?Go to Device Manager first and see if Windows is recognizing them with no problems.

[Jerry B.]

I was using Sonic DigitalMedia Plus v7 successfully to create audio disks when all of a sudden I started receiving the message "There was a problem writing to this disk. You can try again by clicking the Retry Button. You will need another blank disc ready." After ruining 17 new, clean, blank CD-Rs from three different manufacturers I decided to upgrade to Roxio Easy Media Creator 9 Suite, which was installed successfully. Before installing Creator 9, I uninstalled Plus v7. The problem still exists. I cannot burn audio CDs. I am using an HP Desktop Pavilion Media Center PC, #m7490n, with 2 GB of memory, 500 GB hard drive and using Windows XP. I tried several times to get an answer from HP but in following their instructions, one of which was to uninstall the two hard drives, all I succeeded in doing is that now Roxio does not detect the hard drives. Instead of helping, HP has made my problem worse. I apologize for this being so long winded but does anyone have any idea as to how I can get Roxio to recognize the DVD/CD hard drives? I have tried rolling back to a prior time but this does not work. Thank you.

 

 

Yes. Windows does recognize the drives under Device Manager.

[tbrewst]

Try this

[Jerry B.]

Try this

 

BLESS...YOUR...HEART! I installed the download from Sonic and it enabled Roxio to again recognize the two hard drives. I can copy again but still have the problem of not being able to burn. Strange, very strange. And, very frustrating. Thank you so very much...

[Jerry B.]

I uninstalled Creator 9 Suite and when I tried to reinstall it I find that the installation won't accept my CD Key now. I cannot locate on the Roxio site where it will allow me to reactivate the key. I must admit I am having trouble navigating the Roxio site. If you are still out there, tbrewst, can you lead me in the right direction? I appreciate your help and I do know better than to refer to CD/DVD drives as hard drives. A frustration slip on my part. Thanks.

[Beerman]

I uninstalled Creator 9 Suite and when I tried to reinstall it I find that the installation won't accept my CD Key now. I cannot locate on the Roxio site where it will allow me to reactivate the key. I must admit I am having trouble navigating the Roxio site. If you are still out there, tbrewst, can you lead me in the right direction? I appreciate your help and I do know better than to refer to CD/DVD drives as hard drives. A frustration slip on my part. Thanks.

Jerry, there's a link here from the top of the installation forum with info about your problem.

[tbrewst]

There may be leftovers from Sonic that are giving you a problem.Try doing this and see if it helps.Once you do it you'll have to reinstall V9.It's worth a try.

BTW.You need to be careful when we're talking about drives.CD/DVD drives are not hard drives.They are just CD/DVD drives.Your hard drive is what C: is on.No biggie,just a little confusing if we don't get it right.

[Jerry B.]

Thank you. The link worked and I was able to install Creator 9 Suite again. Even though I still can't burn CDs I think I will leave well enough alone for awhile. I am thankful to be able to play audio CDs again. Thank you very much. I really appreciate the help.