roxio creator MyDVD combo le

[Steve F]

I just purchased an DVD drive upgrade to my Dell Inspiron E1705 Laptop. The drive was packaged with 2 disks - Cyberlink Power DVD and the Roxio Creator MyDVD COMBO LE. I also am using Roxio Easy Creator Ver 9. The MyDVD combo le has many duplicate programs of Ver 9.

 

Unfortunately I cannot use my drive for the following reason.

 

When I try to read any mpeg 2 file, in MediaDirect or in WindowsMediaPlayer, the programs direct me to the Roxio activation screen. Roxio activation screen connects me to the Roxio server, then I get a message that the "PRODUCT CODE IS INVALID. When I install the Combo LE, I can see the preencoded product activation code on my display as it is installing, but there is no opportunity to enter that Product Id into the Roxio Activation Screen. When I uninstall the MYDVD COMBO LE and try play an mpeg file on any of my players I get the same message - Activation necessary, then the Roxio activation screen comes up and I again get the message - Invalid Product code.

 

Help!!

 

It is impossible to contact Roxio. There is no MYDVD Combo LE product listed on the roxio product list. Dell tells me to go to Roxio. I am really p----d.

 

I would really appreciate help.

 

Steve

[gi7omy]

OK- what happened was you installed a 'Lite' version over the existing installation

 

What you need to do now is a complete clean uninstall of all Roxio/Sonic products (if you search the forum for clean install there should be quite a number of posts) and then re-install EMC9 - do NOT install MyDVD LE as you will already have the full version on the computer.

[Steve F]

OK- what happened was you installed a 'Lite' version over the existing installation

 

What you need to do now is a complete clean uninstall of all Roxio/Sonic products (if you search the forum for clean install there should be quite a number of posts) and then re-install EMC9 - do NOT install MyDVD LE as you will already have the full version on the computer.

 

I uninstalled and reinstalled all roxio and sonic products and re installed emc9 several times - including going back to restore points prior to installing drive. Now my Windows Media Player and my Media Direct both abort on any MPEG files.

 

I am going to do an image restore on my operating system and reinstall all my software.

 

Thanks for your suggestions.

[gi7omy]

Probably the best (the clean install) - let us know how it works out for you