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Where is the 9.1 update ?


linxeye

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This is really getting ridiculous. For god' sakes where is the 9.1 update for Roxio EMC9 ??? Vista has been released to the world on january 30th after being finalized in november 2006. We're almost in July and there's still not a single update for EMC9 ! What are you guys doing ? Is is too complicated to build a patch ? Is there an ETA for this long awaited update ?

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This is really getting ridiculous. For god' sakes where is the 9.1 update for Roxio EMC9 ??? Vista has been released to the world on january 30th after being finalized in november 2006. We're almost in July and there's still not a single update for EMC9 ! What are you guys doing ? Is is too complicated to build a patch ? Is there an ETA for this long awaited update ?

 

 

Some software company's seem to update there software on a regular basis, very good question though.

 

There is more profit in upgrading you to EMC 10, than updating what you have already bought, for free.

 

cd

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Contact Customer Services and tell them that you did not receive the 9.1 version which you should have done.

 

No-one here is able to help on that but I feel that Roxio should correct that error and let you download the latest version

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Some software company's seem to update there software on a regular basis, very good question though.

 

There is more profit in upgrading you to EMC 10, than updating what you have already bought, for free.

 

cd

 

I guess that's just smart marketing huh cd ?

 

Frank...

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I guess that's just smart marketing huh cd ?

 

Frank...

 

 

Good question Frank,

I have the other guys V 7 software and ten yes 10 updates in a download folder, I know I don't have them all!

 

I have a good friend that recently updated his V 6 other guys software. He got a 18x burnspeed out of his new LG DVD Drive after the update. Now that version 6 has been out of production for quite awhile. So you tell me Frank "I guess that's just smart marketing huh cd ?"

 

cd

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There is more profit in upgrading you to EMC 10, than updating what you have already bought, for free.

cd

 

1) Competitor version 11.0 released first of June - Version 11.1 released in last day or so.

2) Competitor version 7 - several releases - reason "XYZ is not working, here is the fix"

3) Roxio - Problem known since first part of Feb, ~ 4.5 months - fix is to be released "soon" - "It was someone else's fault" - This really is immaterial about whose fault it was, it still does not make the software work as promised by passing the buck.

 

Even though I have expressed my concern in another thread about Roxio's apparent lack of concern for customer satisfaction, I went ahead and took advantage of their upgrade offer to EMC 9 Deluxe from EMC 9, why - because I like EMC. However, since it appears Roxio's focus is on the next version rather than correcting known issues, I will be doing my talking in the future with my $'s. Companies that have a customer satisfaction focus will be higher on my "got to have" priority list.

 

"Patch" - something is wrong with the software, the company is obligated to correct the problem - this is a patch and this is what is missing. Often released independently of "updates" since usually only a small portion of the code is involved.

"Update" - adding new features, improving performance, etc., - this is optional, but most companies do it to continue to have satisfied customer that will be returning for future purchases.

 

Regardless of what 9.1 is, a patch or an update, Roxio is FOA. Does it do any good to focus entirely on the next Version rather than bug fixes if you lose your customer base in the process?

 

In response to the anticipated "This is an user's forum and you need to complain to Roxio directly" - if Roxio spends a sizeable amount for this forum (I really doubt it is free) and does not use it as a resource to get a feel for the problems customers are having and take a proactive approach to fixing these these problems, then they are definitely missing the boat. It also could provide information about what areas the customers are having difficulty with so that future versions could streamline these areas. Again, if Roxio is not using these forums as a valuable marketing/developement resource, then they are definitely FOA.

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At the moment my EMC9 seems to be working with only minor problems, such as audio sync is a bit dodgy and sometimes works, sometimes doesn't. Fortunately more often does than doesn't. The thing that annoys me is that if I use an intro picture and menu, it always comes out blurred, whether I use the program to get the menu text or use an image with it on. No matter what size I make the image that I use, the program somehow seems to put it out of focus!

 

I would also like to know why the programmer with the incredible eyesight seems to think we can all edit video while trying to find a single frame with an image the size of a postage stamp (start and end positions).

 

That aside, getting back to the actual subject, we are all waiting for the update, which we are all hoping will do incredible things, although I very much doubt it!

 

The annoying part about it is not having a clue as to when (and indeed if) it is likely to happen. Buying a program that was advertised as "works with Vista" only to find that it was in fact a lie is hardly likely to endear anyone to the company that sells it!

 

Personally I am fed up with people on here defending Roxio and saying that it was because Vista was changed before release. Personally I don't give a #$^@ whose fault it was, it is up to Roxio to provide the people who bought their program as "works with Vista" with a version that does as advertised, as soon as possible, not to sit back and say "soon" for what appears to be an indefinite period. If they don't want to lose customers then at least let them know what is happening, not leave them dangling with no information.

 

If need be, couldn't they release a series of updates fixing one problem at a time, it would at least show that they are doing something?

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