Can someone please help me

[Rich46yo]

About a week ago my DVDit HD crashed and would not reload. Finnally I got the software to load again and now I'm getting a script error. I was promised help here last week but never got it. Has anyone had the same issue so I could get it up and running? Or does anyone know a support number for DVDit HD where someone can help me with this?

 

Nobody at Sonic is answering my support request. Thanks for any help.

[gaper1]

you were promised help here by whom?

[Guest ivanatrox]

Nobody at Sonic is answering my support request. Thanks for any help.

 

Hi Rich,

 

You sent in a support request on March 28th for the script error issue. We addressed the issue and received confirmation from you that it is resolved. A new support request was submitted last Saturday on June 23rd and we didn't get a chance to reply to it yet since we do not provide support during the weekend. I'm wondering what instance prompts you to provide the statement above. Is there any support request I'm missing here? If I can find out the cause, I will be able to address it and hopefully to serve you and all our customer better.

 

Regards,

 

Ivan

[Rich46yo]

Hi Rich,

 

You sent in a support request on March 28th for the script error issue. We addressed the issue and received confirmation from you that it is resolved. A new support request was submitted last Saturday on June 23rd and we didn't get a chance to reply to it yet since we do not provide support during the weekend. I'm wondering what instance prompts you to provide the statement above. Is there any support request I'm missing here? If I can find out the cause, I will be able to address it and hopefully to serve you and all our customer better.

 

Regards,

 

Ivan

 

No, this was a few days ago when my software crashed and I started a thread over it http://forums.support.roxio.com/index.php?showtopic=20574 which I didnt get a reply over. I was able to eventually reinstall DVDit HD and then ran into the script error upon activation and cant activate the software. Scott said he would help me but like you said it was over the weekend and thats a bad time to have problems, "funny how glitches always happen on Friday

 

If I could get help with it I'd be grateful. I have 3 projects ready for authoring and couldnt output them over the weekend like I wanted to.

 

Thank you very kindly for responding.

[Rich46yo]

I was E-mailed a new version of HD and it both loaded and activated well. Thanks very much for the courtesy and professionalism. I know weekends are bad times for issues.

 

Rich