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convert cd's tool not working properly



since l istalled the roxio creator 9 suite l have not been able to convert my cd's, using the CONVERT CD'S TOOL neither the play function is enabled, and the gracenote tool doesnot label the tracks, l downloaded already three times the software and nothing happened, when l received the CD's l redownloaded also and the same thing, l convert my cd's using the other tools available in the software, but this one in particular is just been a headache, any comments????
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