DVD Drive Not Recognized

[cajun1955]

Ok, I'm sure anyone who reads this is going to be tempted to send me directly to Roxio's FAQ Help section or to Microsoft's Knowledge Base for solutions. Save your time! I've done EVERYTHING suggested by Roxio and MS and NOTHING works! I've uninstalled (ferreted out every little tid bit of Roxio file) and re-intalled Easy Media Creator 8 from the disc and from a Roxio provided website, cleaned up the registry, turned off anti-virus and firewall softwares, deleted and re-installed my DVD drive, deleted the upper & lower filters in the registry, etc., etc. You name it, I've done it and done it multiple times. Nothing wrong with the DVD drive. It's only a few days old and reads and plays DVD movies I place in it. Windows Device Manager says the drive is operating just fine.

So, what's up with Roxio Easy Media Creator 8 that caused it to just stop recognizing my new DVD drive?

What have I missed?

I new that it ws working too well, that it was too easy to use, that SOMETHING was going to come along and gunk it all up and ruin all the fun I was having.

I should tell you I have Windows XP Home Edition and plenty of HD and RAM memory space.

Any new thoughts, suggestions, ideas?

I'll take anything

Desperate in Lousyana

[Beerman]

Ok, I'm sure anyone who reads this is going to be tempted to send me directly to Roxio's FAQ Help section or to Microsoft's Knowledge Base for solutions. Save your time! I've done EVERYTHING suggested by Roxio and MS and NOTHING works! I've uninstalled (ferreted out every little tid bit of Roxio file) and re-intalled Easy Media Creator 8 from the disc and from a Roxio provided website, cleaned up the registry, turned off anti-virus and firewall softwares, deleted and re-installed my DVD drive, deleted the upper & lower filters in the registry, etc., etc. You name it, I've done it and done it multiple times. Nothing wrong with the DVD drive. It's only a few days old and reads and plays DVD movies I place in it. Windows Device Manager says the drive is operating just fine.

So, what's up with Roxio Easy Media Creator 8 that caused it to just stop recognizing my new DVD drive?

What have I missed?

I new that it ws working too well, that it was too easy to use, that SOMETHING was going to come along and gunk it all up and ruin all the fun I was having.

I should tell you I have Windows XP Home Edition and plenty of HD and RAM memory space.

Any new thoughts, suggestions, ideas?

I'll take anything

Desperate in Lousyana

Is this something you tried?

[Ruufuss]

I am having absolutely the exact same problem with EMC 8 as "cajun 1955" did in July '07.

 

Was there a fix found for the problem?

 

I have been using EMC 8 for more than a year. Then all of a sudden a week ago, when I tried to use my DVD drive (e.g. with Disc Copier) my DVD drive is not recognized. I have no problem using my DVD drive for playing movies.

 

I have also tried ALL the fixes suggested by Roxio, which includes the link provided by "Beerman". I have also rolled back to Internet Explorer 6 and to Media Player 10.

 

I'm using Windows XP Home, SP 2

intel celeron CPU 1.70GHz

1.72GHz 1.50 GB of RAM

 

Any help would be greatly appreciated!

 

Also desperate, but in Ontario

[Beerman]

Have you installed any virtual drive programs lately? Actually, any other program that uses the drive?

[Ruufuss]

Have you installed any virtual drive programs lately? Actually, any other program that uses the drive?

 

 

Hi Beerman:

No I haven't installed any new programs at all since EMC 8 a year ago.

 

I had to look up what a virtual drive program was...!

 

I had reinstalled EMC 8 after the problem began (which didn't make a difference) but that's it.

 

I basically use my computer for copying & making DVD's from my camcorder with EMC 8.

 

I have a second computer which has been affected in the exact same way.

 

It's also Windows XP Home, SP 2

Intel Pentium 4, CPU 2.80GHz

2.79GHz, 512 MB of RAM

 

I haven't installed any new programs in it either.

I appreciate your help! Ruufuss

[grandpabruce]

Hi Beerman:

No I haven't installed any new programs at all since EMC 8 a year ago.

 

I had to look up what a virtual drive program was...!

 

I had reinstalled EMC 8 after the problem began (which didn't make a difference) but that's it.

 

I basically use my computer for copying & making DVD's from my camcorder with EMC 8.

 

I have a second computer which has been affected in the exact same way.

 

It's also Windows XP Home, SP 2

Intel Pentium 4, CPU 2.80GHz

2.79GHz, 512 MB of RAM

 

I haven't installed any new programs in it either.

I appreciate your help! Ruufuss

 

Two computers have the same problem? Did you do the clean install? Not just reinstall but the "clean install".

 

http://forums.support.roxio.com/index.php?showtopic=24606

 

Also, have you tried removing the burners in Device Manager, then rebooting and having Windows find them again?

[Ruufuss]

Two computers have the same problem? Did you do the clean install? Not just reinstall but the "clean install".

 

http://forums.support.roxio.com/index.php?showtopic=24606

 

Also, have you tried removing the burners in Device Manager, then rebooting and having Windows find them again?

 

 

Thanks 'grandpabruce' for your suggestions.

However, I didn't have to try them...

 

I discovered that the Memorex DVD+RW that I was using - on both computers - was "corrupted and unreadable" after only 10 burns. I expected it to last a lot longer.

 

That was the problem.

 

I don't understand why Roxio didn't spit out that message instead of the Microsoft 'Roxio must close' message with no further information. Also don't understand the Roxio error code #13003 which I gather just means there are no further updates for the EMC 8. That second problem came up while trying to sort out the first one.

 

Thanks again. It's good to know there is help out there! Ruufuss

[dakotajoe]

I have the same problem. I have used Creator 8 for a year or two without problems. And now, today, for the first time, it won't recognize my DVD player. Why is that?

[dakotajoe]

problem solved. updated the firmware for the drive.

[MarkR]

Thanks 'grandpabruce' for your suggestions.

However, I didn't have to try them...

 

I discovered that the Memorex DVD+RW that I was using - on both computers - was "corrupted and unreadable" after only 10 burns. I expected it to last a lot longer.

 

That was the problem.

 

I don't understand why Roxio didn't spit out that message instead of the Microsoft 'Roxio must close' message with no further information. Also don't understand the Roxio error code #13003 which I gather just means there are no further updates for the EMC 8. That second problem came up while trying to sort out the first one.

 

Thanks again. It's good to know there is help out there! Ruufuss

Memorex is notorious for poor quality. I use Verbatim and/or HP DVD's and have never had any problems. Second, if you used the program for over a year with no problems, what made you suspect that it suddenly was the reason for your problems?

[Beerman]

problem solved. updated the firmware for the drive.

But don't you question why it worked before without a firmware update? We often suggest firmware updates and many times it's shrugged off.

[Ruufuss]

Memorex is notorious for poor quality. I use Verbatim and/or HP DVD's and have never had any problems. Second, if you used the program for over a year with no problems, what made you suspect that it suddenly was the reason for your problems?

 

 

Memorex DVD+RW was the only +RW that I had on hand. I won't be using them again.

 

I am a firm believer in only using Verbatim as well.

 

Second, this was the message I received:

 

"Roxio Creator

 

Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience".

"Please tell Microsoft about this problem" ... send the error report etc.

Needless to say the program closed down each time.

 

There was no further information offered as Microsoft sometimes does.

 

When I used my DVD drive to play movies, it functioned correctly.

When I used my DVD drive with EMC 8 the program crashed.

 

I think all EMC programs should show a corrupted or unreadable disc error if that is the case.

It would save a lot of wasted time & energy for both the customer and Roxio staff.

I have passed on my concerns to Roxio.