Failure to launch program

[JeffIowa]

Alright,

I am having a problem getting the program to start. I've uninstalled and reinstalled it twice and same result. After clicking on the desktop icon, a window pops up and remains blank. I've included a screenshot.

Easy CD & DVD Burning, TSID #************

 

 

 

 

 

 

 

(edited by Brendon to remove TSID. It is personal to you, and shouldn't be published)

[gi7omy]

Actually while your card may appear to support DirectX 9 - you'll probably find on deeper examination it doesn't support the 3D end of things.

 

The trend these days is to use graphics when required - and as DVD authoring is, basically, a graphics manipulation, good graphics are needed.

 

You don't need bleeding edge graphics tho - any mid-range card from ATI or nVidia will do the job fine but, in the short term, try forcing the program to software rendering (if it will work at all). That may get it up and running while you consider updating the graphics

[JeffIowa]

The software in the "red box" which has 'Vista compatible' on the box, is based on a different Version than the software in the "red box" which does NOT have that sticker. The former is based on a what was developed by Sonic/Roxio a few years after the latter was put out by the company then known as Roxio (they sold the name and software to Sonic) and now known as Napster.

 

So yes, different software.

 

Lynn

 

 

Ok, to clarify:

I only have 1 version of Roxio. It is the "red box" + vista sticker version. First I had issues with my graphics card on an XP system. Now, I have a new PC and I am having trouble with it on Vista.

[lynn98109]

I sense a tone. I wasn't trying to flame anyone or you in my last message.

What do you mean by different software? It's the same Roxio product, new OS.

http://forums.support.roxio.com/index.php?showtopic=25024

The software in the "red box" which has 'Vista compatible' on the box, is based on a different Version than the software in the "red box" which does NOT have that sticker. The former is based on a what was developed by Sonic/Roxio a few years after the latter was put out by the company then known as Roxio (they sold the name and software to Sonic) and now known as Napster.

 

So yes, different software.

 

Lynn

[JeffIowa]

Ahhh, thanks. Since I don't drop into any forums lower than EMC 7/7.5, it wasn't obvious to me, nor would it be obvious to others who followed the thread.

 

BTW, it is not only a different OS, it is a totally different software.

 

I sense a tone. I wasn't trying to flame anyone or you in my last message.

 

 

 

What do you mean by different software? It's the same Roxio product, new OS.

http://forums.support.roxio.com/index.php?showtopic=25024

[grandpabruce]

Yes, I thought it was appropriate since it's an entirely different OS.

The ticket at Roxio was never answered, and nothing was panning out here, besides advice to get a new video card. I took it a step further and got a brand new pc. I've been uninstalling and reinstalling roxio for about 2 weeks and still can't get it running in vista.

Here's my new frustration:

http://forums.support.roxio.com/index.php?showtopic=25024

 

 

Ahhh, thanks. Since I don't drop into any forums lower than EMC 7/7.5, it wasn't obvious to me, nor would it be obvious to others who followed the thread.

 

BTW, it is not only a different OS, it is a totally different software.

[JeffIowa]

He started another thread, Bruce.

 

Yes, I thought it was appropriate since it's an entirely different OS.

The ticket at Roxio was never answered, and nothing was panning out here, besides advice to get a new video card. I took it a step further and got a brand new pc. I've been uninstalling and reinstalling roxio for about 2 weeks and still can't get it running in vista.

Here's my new frustration:

http://forums.support.roxio.com/index.php?showtopic=25024

[Brendon]

For the sake of others, who may be having the same problem, what did you do to solve your problem?

 

 

He started another thread, Bruce.

[grandpabruce]

To mod: You can 86 this thread. The problem is solved. Thanks.

 

For the sake of others, who may be having the same problem, what did you do to solve your problem?

[JeffIowa]

To mod: You can 86 this thread. The problem is solved. Thanks.

[gi7omy]

If you post here what problems you are having along with your computer specs, there's always someone around 24/7 (we're scattered from Wales to New Zealand)

[ahall68801]

Thanks for your replies. Curious, I was told my card is Direct X 9 compatible. I'm running DX9, and it passes all the tests in the DX diagnostic FINE.

The following has nothing to do with you.....

 

For a basic dvd authoring program, needing a certain video card is a bit much. I read the box, and by what it says, I have the requirements. I am not a gamer and have used PLENTY of other programs.

 

Roxio has Terrible tech support. Now before you excuse me of whining, here's my reasons.

- The support page that I filled my "request ticket" out on was junk. I couldn't select an issue for my software, therefore the page wouldn't go any further. I had to send a ticket in under a different program name just to get it through.

- $35 for a phone call? ARE YOU KIDDING ME? I can see charging for tutorials and such, but NOT product support. Not to mention, I would probably have got someone who barely spoke English on the line....

- The canned "Ask Roxanne" or whatever was worthless.

- Couldn't find a single link to any "live chat." Looked high and low. All links pointed to the worthless and unresponded "ticket request" page.

I've just purchased Roxio Easy CD and DVD burning software and I'm having problems with it and Vista and I couldn't agree with you more on the unimpressive support that Roxio has. There was one ray of hope for me is that I did find Live Chat, but they are only open during (EST) hours, M-F. Althought that Live Chat has been the only way I have been able to progress, I am finding myself fixing one problem only to have another. I'm going to try to get some help here since the little Roxio Support there is isn't available until Monday. Wish me luck.

[JeffIowa]

Send email to Roxio and tell them, were just fellow users on here.

 

Oh, I know, like I said....this isn't aimed at you. I appreciate YOUR help.

[ogdens]

Thanks for your replies. Curious, I was told my card is Direct X 9 compatible. I'm running DX9, and it passes all the tests in the DX diagnostic FINE.

The following has nothing to do with you.....

 

For a basic dvd authoring program, needing a certain video card is a bit much. I read the box, and by what it says, I have the requirements. I am not a gamer and have used PLENTY of other programs.

 

Roxio has Terrible tech support. Now before you excuse me of whining, here's my reasons.

- The support page that I filled my "request ticket" out on was junk. I couldn't select an issue for my software, therefore the page wouldn't go any further. I had to send a ticket in under a different program name just to get it through.

- $35 for a phone call? ARE YOU KIDDING ME? I can see charging for tutorials and such, but NOT product support. Not to mention, I would probably have got someone who barely spoke English on the line....

- The canned "Ask Roxanne" or whatever was worthless.

- Couldn't find a single link to any "live chat." Looked high and low. All links pointed to the worthless and unresponded "ticket request" page.

 

Send email to Roxio and tell them, were just fellow users on here.

[JeffIowa]

With EMC9 (which is the base for the 'Vista Compatible' Red Box variant) the requirement is full DirectX 9 compatiblity and older cards don't do that unfortunately.

 

v9 does utilise the graphics for rendering. I have to admit that isn't very clear on the stated requirements but it's something all of us here found out

 

Thanks for your replies. Curious, I was told my card is Direct X 9 compatible. I'm running DX9, and it passes all the tests in the DX diagnostic FINE.

The following has nothing to do with you.....

 

For a basic dvd authoring program, needing a certain video card is a bit much. I read the box, and by what it says, I have the requirements. I am not a gamer and have used PLENTY of other programs.

 

Roxio has Terrible tech support. Now before you excuse me of whining, here's my reasons.

- The support page that I filled my "request ticket" out on was junk. I couldn't select an issue for my software, therefore the page wouldn't go any further. I had to send a ticket in under a different program name just to get it through.

- $35 for a phone call? ARE YOU KIDDING ME? I can see charging for tutorials and such, but NOT product support. Not to mention, I would probably have got someone who barely spoke English on the line....

- The canned "Ask Roxanne" or whatever was worthless.

- Couldn't find a single link to any "live chat." Looked high and low. All links pointed to the worthless and unresponded "ticket request" page.

[gi7omy]

With EMC9 (which is the base for the 'Vista Compatible' Red Box variant) the requirement is full DirectX 9 compatiblity and older cards don't do that unfortunately.

 

v9 does utilise the graphics for rendering. I have to admit that isn't very clear on the stated requirements but it's something all of us here found out

[JeffIowa]

Looks like the video RAM to me - 32 MB is nowhere near enough for the program to work (not forgetting the fact that the Rage128 is quite an old card these days)

 

You're right about the card being old but all I wanted was a program to author dvds, I didn't think that was a graphics card dependent venture.

 

Not to mention I'm holding the box and it doesn't say anything about needing a video card with so and so MB memory. Also, I've ran Arcsoft Showbiz (don't like it, hence me taking a chance on Roxio), dvd playback, ect.

[gi7omy]

Looks like the video RAM to me - 32 MB is nowhere near enough for the program to work (not forgetting the fact that the Rage128 is quite an old card these days)

[JeffIowa]

1024 X 768 is the minimum resolution it will run in. It is also closely tied to your video card and DirectX, so make sure you have the latest driver update for your card and DirectX.

 

You may want to try connecting to the Internet with your browser before launching the program.

 

Thanks for the quick response. Tried and failed. Here is a snapshot of some system specs and Direct X.

[james_hardin]

1024 X 768 is the minimum resolution it will run in. It is also closely tied to your video card and DirectX, so make sure you have the latest driver update for your card and DirectX.

 

You may want to try connecting to the Internet with your browser before launching the program.

[JeffIowa]

Do you have any pop up blockers or internet security turned on? If so, try turning them off and see if that helps.

Thanks for the fast reply. Tried shutting down ALL internet security and anti-virus progams, with no luck.

Oh, thought I'd share this too...this is the first thing I see before that white screen and hang.

[Beerman]

Do you have any pop up blockers or internet security turned on? If so, try turning them off and see if that helps.