Videowave won't capture and it worked fine before

[firee812]

Does anyone have any ideas? I defragged, I tried to update from the program itself (while removing firewall and popup blockers and it still wouldn't update). I am frustrated because it worked great many times before. I made sure my cables were all plugged in securely. Thank you.

[Guest ml]

Does anyone have any ideas? I defragged, I tried to update from the program itself (while removing firewall and popup blockers and it still wouldn't update). I am frustrated because it worked great many times before. I made sure my cables were all plugged in securely. Thank you.

 

Try going to Tools/ Options / File Control and delete the preview files.

 

Do you have Internet Explorer 7 installed as a 'critical update' from Microsoft? That will break Movie Creator. You may have to uninstall it and it will automatically install IE 6 when you restart your computer.

 

And last, but not least..... Are you using WindowsXP? Try capturing with Windows Movie Maker that comes free with XP. That should tell you if the problem is with the program or the hardware.

[firee812]

Try going to Tools/ Options / File Control and delete the preview files.

 

Do you have Internet Explorer 7 installed as a 'critical update' from Microsoft? That will break Movie Creator. You may have to uninstall it and it will automatically install IE 6 when you restart your computer.

 

And last, but not least..... Are you using WindowsXP? Try capturing with Windows Movie Maker that comes free with XP. That should tell you if the problem is with the program or the hardware.

 

 

Hi. I am using Windows XP. I tried Windows Movie Maker and it's capture is identical to what I am experiencing in Roxio.

 

I have Internet Explorer 7. You say if I have IE7 it will 'break' Movie Creatore? You mean it keeps it from running properly? I have made several movies on here previously with my Videowave and I don't think I updated Explorer since my last movie, but I guess it could be possible that I did. I can't really verify when I may have updated to IE 7. So if I uninstall IE7 that might help? How do I do that? Go to add/remove programs? Then you say IE 6 will automatically install after restart? hm..just making sure I understand.

 

If I try going to Tools, Options, File control and delete preview files, which previews is it actually eliminating?I have previews from previous works in my system and I don't know if I dare remove them or perhaps I won't be able to access them again? Or would I? I don't have any footage saved at all from this new work as I didn't have any worth saving with the capture not working, so there are not any previews available for this new work.

 

So which avenue should I take first? I really appreciate your help and patience. Thank you so much.

[Guest ml]

I'd try removing Internet Explorer 7 first. You probably didn't update it. If you have the Microsoft Automatic Updates turned on, Microsoft gave you Internet Explorer as a 'critical update.' It breaks other programs too..... unfortunately.

 

Links to the Microsoft uninstall instructions are here http://forums.support.roxio.com/index.php?showtopic=23162.

 

You uninstall it under Add/Remove Programs and restarting the computer will reinstall version 6.

 

The preview files for the older productions are not necessary. They're just that... files that are made to show you how the final movie will look. If you preview an older production in the future, the files will just be rebuilt.

 

There is a chance that the cable might have gone bad or there is something wrong with your capture hardware, but I'd try removing the Internet Explorer 7 first.

 

Since it's happening with Windows Movie Maker also, it's not Movie Creator.

[firee812]

I'd try removing Internet Explorer 7 first. You probably didn't update it. If you have the Microsoft Automatic Updates turned on, Microsoft gave you Internet Explorer as a 'critical update.' It breaks other programs too..... unfortunately.

 

Links to the Microsoft uninstall instructions are here http://forums.support.roxio.com/index.php?showtopic=23162.

 

You uninstall it under Add/Remove Programs and restarting the computer will reinstall version 6.

 

The preview files for the older productions are not necessary. They're just that... files that are made to show you how the final movie will look. If you preview an older production in the future, the files will just be rebuilt.

 

There is a chance that the cable might have gone bad or there is something wrong with your capture hardware, but I'd try removing the Internet Explorer 7 first.

 

Since it's happening with Windows Movie Maker also, it's not Movie Creator.

[firee812]

Hi ~

I tried the uninstall of IE 7, restarted, and it had no effect. I cleaned up the previews as well. I still can't capture smoothly.

 

If I have a bad cable, how can I tell?

 

And if I have something wrong with my capture hardware, how do I go about checking that out? I am not real savvy on in-depth computer repair, but if you have time to talk me thru it, I would give it a whirl.

 

I thank you for your time. I wouldn't know where to start if you hadn't given me some ideas of where to narrow the problem down.

[Guest ml]

Well, the second thing I'd try would be to disconnect from the internet and turn off all firewalls, virus programs, etc.

 

Then I'd check for spyware with two separate free programs, Spybot Search and Destroy and Lavasoft's AdAware for personal use. You can find them with a Google search.

 

Then I'd try to capture.

 

You haven't installed any new programs since your last capture, have you?

 

The only way to tell if the cable is bad it to replace it (keep the receipt). Are you capturing with an IEEE 1394 (firewire) cable? I've had to replace mine a couple of times.

[firee812]

Well, the second thing I'd try would be to disconnect from the internet and turn off all firewalls, virus programs, etc.

 

Then I'd check for spyware with two separate free programs, Spybot Search and Destroy and Lavasoft's AdAware for personal use. You can find them with a Google search.

 

Then I'd try to capture.

 

You haven't installed any new programs since your last capture, have you?

 

The only way to tell if the cable is bad it to replace it (keep the receipt). Are you capturing with an IEEE 1394 (firewire) cable? I've had to replace mine a couple of times.

 

 

 

 

When you ask if I installed any new programs since my last capture, are you referring to my last good production or since I tried running capture this week? I haven't added any new programs in the last week, but I have added some new since I actually made a movie with videowave.

[Guest ml]

I haven't added any new programs in the last week, but I have added some new since I actually made a movie with videowave.

 

Is it possible that the program you installed could have changed some of your computer's settings?

[firee812]

Is it possible that the program you installed could have changed some of your computer's settings?

 

 

I don't really know. I am not that knowledgeable. But going over what I have added to my computer this is what is new on it: Quickbooks starter, The Weather Channel, Google Desktop, Google Video Player, Avery Design Pro, Adobe Reader 8, Skype, Nova Development Art Explosion Publisher, Picasa ( photo editing/storage). Do any of those sound like they might make problems?

 

I have yet to get another cable to try. I guess I will try the Spy Bot/Adaware.

[Guest ml]

Ok. Try this since one or more of the programs may be interfering. You can change this back easily, so you're not going to make any permanent changes.

 

Just in case one of the programs is trying to run when your capturing and interfering with the capture.

 

***** Go to Start/ Run and type in ' msconfig ' . Now go to the Startup tab and choose Disable All\ Apply\ OK and when it prompts you to restart your computer, click OK.

 

Now when the computer restarts you'll get a message that you've changed your configuration settings. Just click OK.

 

Now try capturing. If it doesn't work, just do the *** and choose Enable All and restart the computer.

 

( I had a similar problem after I changed to DSL and found that the program that monitored my internet connection was causing 'choppy' capture. I have to disconnect from my DSL to get a good capture on that computer.)

[firee812]

Ok. Try this since one or more of the programs may be interfering. You can change this back easily, so you're not going to make any permanent changes.

 

Just in case one of the programs is trying to run when your capturing and interfering with the capture.

 

***** Go to Start/ Run and type in ' msconfig ' . Now go to the Startup tab and choose Disable All\ Apply\ OK and when it prompts you to restart your computer, click OK.

 

Now when the computer restarts you'll get a message that you've changed your configuration settings. Just click OK.

 

Now try capturing. If it doesn't work, just do the *** and choose Enable All and restart the computer.

 

( I had a similar problem after I changed to DSL and found that the program that monitored my internet connection was causing 'choppy' capture. I have to disconnect from my DSL to get a good capture on that computer.)

 

I tried the SpyBot and Ad-aware and cleaned up the system. I also disabled msconfig & restarted. Still have the same results. I unplugged my dsl and phone line connection with no luck. I'll be able to pick up a new IEEE cable tomorrow...we'll see how that goes. It is puzzling to me that I can feed the dv footage into the computer and it looks great on the videowave screen, but when I go to use the 'capture' button everything gets messed up. By the way, I miss my IE 7..is it okay if I reinstall that? I miss the features. If not, I'll wait till after I tackle this capture dilemma. Thanks again.

[Guest ml]

I wouldn't reinstall IE 7 unless you want to 'break' Movie Creator.

 

Thanks for trying those possible solutions. Sorry they didn't work.

 

I'm hoping that the solution will be as easy as a new IEEE 1394 cable. If it isn't then you're probably going to need more help than I can give you in this forum.