Burn Button Lock up

[cracker885]

This is my first visit to the forum so please bare with me. I've recently tried making my own project with em9 and My DVD, and everything goes smoothly until I hit the "Burn" button. Once that button is pressed, my PC just totally locks up and I have to Ctrl-alt-Del to close the programme down, which in itself takes an age. I've tried using the sample files that come with the software, but all to no avail. It just seems that my machine won't encode anything with this software. Can anyone help

[james_hardin]

I hope we can help…

 

First thing is to list your PC specs so we know what we are dealing with.

 

Then make sure you have the latest updates for your Video Card (very important!)

 

Likewise, make sure you have the latest DirectX from MS.

[cracker885]

I hope we can help…

 

First thing is to list your PC specs so we know what we are dealing with.

 

Then make sure you have the latest updates for your Video Card (very important!)

 

Likewise, make sure you have the latest DirectX from MS.

Thanx for getting back to me and I appologise for not responding. I was unfortunately forced into hospital for a couple of days with an old problem and have just returned home. Firstly let me explain that you may be in for a long haul with this one. Although I can find my way round various parts of my PC and can use the programmes I have purchased and installed to some degree, I am not on top of the game with it's workings, so, whilst I really do want to get the programme working properly asp, I realise it may take some too-ing and fro-ing until it's sorted. So with that in mind, could you please tell me what specs you need to know, and how do I go about retrieving them, and how can I tell if my Video Card has the latest updates. I accept all the updates that windows recommends - will this not suffice? I hope I don't take up too much of your time but any assistance will be really appreciated

[Richard Fdisk.exe]

to find your system info:

 

XP

»"Start"

»"Control Panel"

»"System"

 

(in "Classic Mode")

»"Start"

»"Settings"

»"Control Panel"

»"System"

 

Collect the PC info from the "General" Tab

 

you can also collect more system info from the various Icons in the "Control Panel" also

1) under "Display" you'll find your "Video Card" info

2) under "Sounds and Audio Devices" you'll find your "Audio Card" info.

 

(as far as finding out if you have the most recent video drivers you have to go to the MFG's web site and look up your particular Card Model Number and compare it with the driver version that you have now, and I'm guessing that if you've never done this before, there may be updates available).

 

open things like "Internet Explorer" and/or "Windows Media Player" and look under "Help" » "About" will give you the version number(s).

 

Take a little time and look around the machine; on the "Desktop" up the "Start Menu" etc.

that's how we all learn to find things and know where to look, and if we still can't find it there's always someone else who knows where to find it.

 

Cheers

«RfD»