VideoWave crash whem MyDVD burn button pressed

[DJ Images]

Hello. I've had emc 5 and 7, and now 9. I created a project in VideoWave, brought it to MyDVD, did my menus from marks I did in VideoWave (nice feature!), and go to make an ISO but as soon as I click the burn button I get the VideoWave has a problem and must close notification. I loaded emc9 onto my wife's 4 year old comp, burnt one ISO, checked it, did a few corrections, tried another and got the same thing, VideoWave stopped working.

My comp is a new HP 3GHz, 1 gig ram, dual 120gig HD (40 gig avail). Video is updated ATI Radeon Xpress, DirectX is updated to 10. Vista home basic. Hers is an old slow HP.

I read back to page 13 with no more luck.

HELP!

Dennis

[DJ Images]

DVD Flick is an open source program I downloaded to see if my computer was working. No relation to Roxio.

I can get my DVD done for my customer, but outputing it fron VideoWave, importing it to another program (DVD Flick) to convert it to an ISO then using roxio copy to burn that to a DVD is rather time consuming and a hassle besides. Thank you for your help though.

 

It's been along time but I thought the activation was in more than one program. That's why I asked "In what application".

I have no idea what DVD Flick is or why My DVD is giving you the crash or error!

 

cd

[DJ Images]

It won't work on my new Vista, or her older XP (did work once on hers).

I built the project in VideoWave, then imported it to MyDVD to do menus and burn (or try to).

I mention the VideoWave has a problem and must close because that's the error. According to other posts here, VideoWave has the renderer that is used when burning a DVD. (screenshot follows)

Dennis

 

Hello. I've had emc 5 and 7, and now 9. I created a project in VideoWave, brought it to MyDVD, did my menus from marks I did in VideoWave (nice feature!), and go to make an ISO but as soon as I click the burn button I get the VideoWave has a problem and must close notification. I loaded emc9 onto my wife's 4 year old comp, burnt one ISO, checked it, did a few corrections, tried another and got the same thing, VideoWave stopped working.

My comp is a new HP 3GHz, 1 gig ram, dual 120gig HD (40 gig avail). Video is updated ATI Radeon Xpress, DirectX is updated to 10. Vista home basic. Hers is an old slow HP.

I read back to page 13 with no more luck.

HELP!

Dennis

[grandpabruce]

It won't work on my new Vista, or her older XP (did work once on hers).

I built the project in VideoWave, then imported it to MyDVD to do menus and burn (or try to).

I mention the VideoWave has a problem and must close because that's the error. According to other posts here, VideoWave has the renderer that is used when burning a DVD. (screenshot follows)

Dennis

 

Did you have a check in the box to the left of Save disc image file? There isn't one in your attached screenshot.

 

Also, uncheck the box to the left of where the default is to burn to a DVD.

[DJ Images]

As soon as I click the burn button from MyDVD, the burn windo shows up and then the error message, I can't click any of the selections because of the error. When I click close, it does. everything Roxio closes.

I've been making DVDs for customers since 2003 using Roxio and before that for myself using TMiNC (the open source core programs, may have the initials wrong, it was a while ago )

 

Did you have a check in the box to the left of Save disc image file? There isn't one in your attached screenshot.

 

Also, uncheck the box to the left of where the default is to burn to a DVD.

[cdanteek]

Dennis,

 

the MYDVD 9 screen top left doesn't show a project like MYDVD 9 Untilted* (DVD).

 

Move the error screen and take another screen capture of the whole MyDVD window, with the burn project window showing.

 

cd

[DJ Images]

The title of the project disappears when the error occurs. The error message is behind the burn screen, but moves to the front when I press ctrl PrtScn for the screen shots. Here are the screen shots...

before:

original message right after I click burn, validate is done, and burn screen appears (I pulled the error to the right):

and the message after windows thinks about it...

 

 

Dennis,

 

the MYDVD 9 screen top left doesn't show a project like MYDVD 9 Untilted* (DVD).

 

Move the error screen and take another screen capture of the whole MyDVD window, with the burn project window showing.

 

cd

[cdanteek]

Dennis,

the box burn to disc is not checked and no drive is showing in the drive box. Can you or will it allow you to check the box, burn to disc?

 

cd

[DJ Images]

No, as soon as I click the burn button, it validates (good), the burn screen opens, the MyDVD window goes light, the error message appears behind the burn window. The only thing I can click on is the close program button.

Dennis,

the box burn to disc is not checked and no drive is showing in the drive box. Can you or will it allow you to check the box, burn to disc?

 

cd

[cdanteek]

Dennis,

try another file Iso, completely different from what your trying to burn. Make it a small file no menus and see if you can check the box then. Then try to reload the file your having trouble with and see what happens and if the box stays checked.

 

cd

[DJ Images]

OK, MyDVD, add slide show, added 4 fireworks pixs, back to MyDVD, clicked burn, same thing. Using MyDVD Express, pressing create disc, I get an error for roxwizardlauncher:

 

Dennis,

try another file Iso, completely different from what your trying to burn. Make it a small file no menus and see if you can check the box then. Then try to reload the file your having trouble with and see what happens and if the box stays checked.

 

cd

[cdanteek]

Dennis,

 

Has the EMC 9 program ever asked to activate the mpeg2 component used for DVD authoring/encoding, on either PC?

http://forums.support.roxio.com/index.php?showtopic=12074

 

Are you doing this on the Vista Home or HP, XP PC?

 

I did notice the Corel paint shop pro window open with EMC 9. I would close unnecessary processes when using Videowave or My DVD.

 

Are you accessing the programs from the Home screen or start all programs, Roxio EMC 9, video, Videowave or My DVD?

 

If none of the above works your EMC 9 program seems to be broke, Have yiou tried a repair from add remove programs in control panel? Or a clean uninstall reinstall of the program?

 

cd

[DJ Images]

OK, I did the clean uninstall procedure I found in a different post (removing folders, editing the registry, all that).

This time it did do the activation, but still no joy.

I can use video wave to make straight videos (did an mpg2 and avi) but no burn from MyDVD.

 

 

It didn't ask after I reinstalled.

[cdanteek]

This time it did do the activation, but no burn from MyDVD.

 

In what application?

 

Same as above?

 

Open other apps like Creator Classic and Disc Copier. Do those apps see the Drives? In Device Manager are the drives showing? What are the drive ID strings in Devive manager or look in DVDInfo Pro.

 

cd

[DJ Images]

Not in order, here are your answers...

Currently I'm working on my Vista home basic comp. Same problem on wife's XP though.

I had corel up for the multiple screen shots, but I've tried with everything I could think of turned off (wallpaper changer, IM, etc).

I've tried from all programs, the roxio desktop icon (home), and from clicking on the project. Same results everywhere. Crashes from MyDVD Express or MyDVD.

Did a n uninstall (UAC is a pain!) and reinstall, and it didn't ask to activate mpg2. Tha article you linked to doesn't tell how to force activation.

 

Dennis,

 

Has the EMC 9 program ever asked to activate the mpeg2 component used for DVD authoring/encoding, on either PC?

http://forums.support.roxio.com/index.php?showtopic=12074

 

Are you doing this on the Vista Home or HP, XP PC?

 

I did notice the Corel paint shop pro window open with EMC 9. I would close unnecessary processes when using Videowave or My DVD.

 

Are you accessing the programs from the Home screen or start all programs, Roxio EMC 9, video, Videowave or My DVD?

 

If none of the above works your EMC 9 program seems to be broke, Have yiou tried a repair from add remove programs in control panel? Or a clean uninstall reinstall of the program?

 

cd

[cdanteek]

Did a n uninstall (UAC is a pain!) and reinstall, and it didn't ask to activate mpg2. Tha article you linked to doesn't tell how to force activation.

 

Do you remember if it ever asked?

 

It looks like this,

 

cd

[DJ Images]

It didn't ask after I reinstalled.

Do you remember if it ever asked?

 

It looks like this,

 

cd

[DJ Images]

still the same problem. It's nothing to do with the drive. As soon as I click burn, before any settings can be changed, videowave crashes.

I can output from videowave, make an ISO using DVD Flick, and use Roxio to burn the ISO to disc. but MyDVD, or MyDVD Express will not get past the point when I press burn.

 

In what application?

 

Same as above?

 

Open other apps like Creator Classic and Disc Copier. Do those apps see the Drives? In Device Manager are the drives showing? What are the drive ID strings in Devive manager or look in DVDInfo Pro.

 

cd

[cdanteek]

still the same problem. It's nothing to do with the drive. As soon as I click burn, before any settings can be changed, videowave crashes.

I can output from videowave, make an ISO using DVD Flick, and use Roxio to burn the ISO to disc. but MyDVD, or MyDVD Express will not get past the point when I press burn.

 

It's been along time but I thought the activation was in more than one program. That's why I asked "In what application".

I have no idea what DVD Flick is or why My DVD is giving you the crash or error!

 

cd

[DJ Images]

What I ended up doing to finish my customer's video is this: I outputed from VideoWave as an avi file, copied that to my wife's computer. Did a complete removal of 9 from there and re-installed 7. Used DVDBuilder to do the menus, burnt an ISO, then copied that back to my comp, burnt the ISO to disc using Roxio.

Now to find a program I can use for a band commercial and a wedding next month.

Dennis

 

Finally works! After several uninstalls and re-installs, using various procedures I found in these forums, I received a reply from my webticket submitted July 25. On Aug 2 they asked what system I had, what the error message was, etc (I referred to this thread in the original ticket, I guess they don't have time to read them?). I answered on Aug 2. Today I received 2 replies! Not knowing in what order to do them, I verified the up-to-dateness of DirectX, video , Then turned off all startup/services/UAC, did the uninstall, reinstall, tested, turned on some services, tested, turned on more, etc until all back on. Still worked. Then, to get Drag to Disc working, I had to install the DLA compatibility patch, and a final reboot and test. Now what to do with all those little ISO files littering my desktop?

Here's the replies from Roxio:

rprice

08/09/07 6:39 AM

Thank you for contacting Roxio Technical Support

 

1.) Update to the latest version of Direct X from the Microsoft website below.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

2.) Update your video drivers. (this is important)

 

To find out what video device you need to update you can click on start, run, and type "dxdiag" and press

 

enter.

Click the display tab at the top of that window and that will tell you the manufacturer of you video device.

 

 

3.) In order to correct this issue, you are going to need to uninstall and reinstall your copy of Easy Media

 

Creator.

 

Note, you will need your original installation media, either a CD or the Downloaded installation files.

 

For Windows XP:

http://kb.roxio.com/content/kb/Creator/000086CR

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed

 

explanation with the steps you have tried and any error messages you receive.

 

Regards,

Roxio Technical Support

http://support.roxio.com

 

Have you tried our online self-service tools?

RoxAnn & Knowledgebase - http://support.roxio.com

Discussion Groups - http://forums.support.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support

 

survey.

http://www.surveymonkey.com/s.asp?u=806342804448

 

-------------------------------

 

nsnyder

08/09/07 6:41 AM

Thank you for contacting Roxio Technical Support

 

The issue you are having can be solved by following these steps:

 

1. Disable your startup items.

 

If you're in XP:

a. Click on the "Start" button and select "Run".

 

If you're in Vista:

a. Click on the "Start" button and click in the "Start Search" Field.

 

b. Type "msconfig" and press the "Enter" key.

c. Select the "Startup" tab over on the right side.

d. Write down which items are checked, and then click on the "Disable All" button.

e. Click on the "Apply" button.

f. Select the "Services" tab next to the "Startup" tab.

g. Click the checkbox that says "Hide all Microsoft Services".

h. Choose "Disable All".

i. Click on "Apply"

 

Only follow the following 2 steps if you are in Vista.

j. Select the "Tools" tab.

k. Left click once on "Disable UAC" and click "Launch". Close the dos window that appears.

 

l. Click "Ok"

m. Restart your pc.

 

NOTE: To reverse these changes, follow the above steps and select "enable all".

 

To optimize your computer you may want to check the items you really need to start when Windows starts like

 

your Antivirus.

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed

 

explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

http://support.roxio.com

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

 

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support

 

survey.

http://www.surveymonkey.com/s.asp?u=806342804448

 

Thank you for your comments and we appreciate the feedback

(NPS)

 

 

WebTicket

08/02/07 2:45 PM 1. What Operating System you are currently using (i.e. Windows XP Professional, Mac OS 10.3.9)

Windows Vista home basic

2. The program suite you are using (i.e, Easy Media Creator 7.5, Toast 7)

Easy Media Creator 9 Suite

3. The program in the suite you are currently using (i.e. Videowave, Toast, Creator Classic)

Either DVD Express or My DVD

4. Detailed information on any error messages you recieve, and the process you followed before that error

 

message.

Error message:VideoWave has encountered a problem and must close.

Occurs as soon as "burn" (or "create disc") button is clicked.

5. Information on your system including CPU speed, amount of RAM, Video Card, and Sound Card.

Hewlett-Packard SR2170NX, Intel Pentium 4, 3GHz, 1 Gig RAM, 32 bit OS, ATI Radeon Xpress 1100 Series date

 

10/24/2006 8.31.100.0 u(up to date), Realtek High Definition Audio driver date 12/8/2006 6.0.1.5337 (up to

 

date)

6. Information on your CD or DVD Drive, including Manufacturer, Model #, and current Firmware revision.

ATAPI DVD A DH16AYH ATA, 6/21/2006 6.0.6000.16386

 

ncaslin

08/02/07 8:58 AM

 

Thank you for Contacting Roxio Technical Support

 

 

To ensure that we can assist you as effectively as possible, please include the following information in your ticket.

 

1. What Operating System you are currently using (i.e. Windows XP Professional, Mac OS 10.3.9)

2. The program suite you are using (i.e, Easy Media Creator 7.5, Toast 7)

3. The program in the suite you are currently using (i.e. Videowave, Toast, Creator Classic)

4. Detailed information on any error messages you recieve, and the process you followed before that error message.

5. Information on your system including CPU speed, amount of RAM, Video Card, and Sound Card.

6. Information on your CD or DVD Drive, including Manufacturer, Model #, and current Firmware revision.

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

Roxio Technical Support

http://support.roxio.com

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

 

Thank you for your comments and we appreciate the feedback

 

WebTicket

07/25/07 6:49 PM

VideoWave crashes when "burn" pressed from MyDVD. See http://forums.support.roxio.com/index.php?showtopic=24958 for everything I've done.

[DJ Images]

What I ended up doing to finish my customer's video is this: I outputed from VideoWave as an avi file, copied that to my wife's computer. Did a complete removal of 9 from there and re-installed 7. Used DVDBuilder to do the menus, burnt an ISO, then copied that back to my comp, burnt the ISO to disc using Roxio.

Now to find a program I can use for a band commercial and a wedding next month.

Dennis

DVD Flick is an open source program I downloaded to see if my computer was working. No relation to Roxio.

I can get my DVD done for my customer, but outputing it fron VideoWave, importing it to another program (DVD Flick) to convert it to an ISO then using roxio copy to burn that to a DVD is rather time consuming and a hassle besides. Thank you for your help though.

[grandpabruce]

Hello. I've had emc 5 and 7, and now 9. I created a project in VideoWave, brought it to MyDVD, did my menus from marks I did in VideoWave (nice feature!), and go to make an ISO but as soon as I click the burn button I get the VideoWave has a problem and must close notification. I loaded emc9 onto my wife's 4 year old comp, burnt one ISO, checked it, did a few corrections, tried another and got the same thing, VideoWave stopped working.

My comp is a new HP 3GHz, 1 gig ram, dual 120gig HD (40 gig avail). Video is updated ATI Radeon Xpress, DirectX is updated to 10. Vista home basic. Hers is an old slow HP.

I read back to page 13 with no more luck.

HELP!

Dennis

 

Some confusion here. Which computer are your having problems with, and you must be trying to burn from MyDVD, because VideoWave doesn't burn anything. Some clarification is needed.

[malatekid]

Dennis,

 

Are you referring to the Burn with MyDVD Express icon in Videowave when you said you proceeded to burn?