Brand new Dell - getting Roxio error messages galore

[bonsai]

Hi all,

 

I have a brand new Dell, with Vista Home Premium, pre-loaded with Roxio, and I constantly get error messages. I'll include them below, though they may not be word-for-word perfect as I couldn't copy and paste them.

 

There appears to be some compatability problem with Vista as I get that message a lot.

 

Strangely I haven't even tried to use Roxio yet, but still get the error messages.

 

I checked to see what version it is, it's Easy Media Creator 9 Version 9.0.116

 

What can I do to rectify this? I would very much appreciate some advice.

 

Many thanks for your help.

 

 

------------------------------------------------------------------------------------

 

Here are some of the error messages:

 

*Microsoft Visual C++ Runtime Library

-------------------------------------------

Buffer overrun detected!

Program:...d\9.0\RoxioCentral33\Main\Roxio_Central33.exe

 

A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated."

 

*"Runtime error!

Program:...d\9.0\RoxioCentral33\Main\Roxio_Central33.exe

 

R6025

- pure virtual function call."

 

*"A program cannot display messages on your desktop." (When I click on details the program is listed as Roxio.)

 

*"This probably happened because of partial incompatability with Windows Vista. Please contact the program or device manufacturer for more info'.

[Larry]

Take a look at this Roxio KB article and see if it helps:

 

****RUNTIME R6025 ERRORS****

http://kb.roxio.com/content/kb/MyDVD/000110CR

[bonsai]

there was a buffer overrun issue when Creator 9 was first released... but it was addressed in this article

 

"Buffer Overrun" message when launching Easy Media Creator 9

 

Thanks so much for posting that link gaper1, I think it might even have worked!

 

I'll give it another day then report in again...

[bonsai]

Take a look at this Roxio KB article and see if it helps:

 

****RUNTIME R6025 ERRORS****

http://kb.roxio.com/content/kb/MyDVD/000110CR

 

Thanks very much Larry, I read that article, everything that should be checked is should be - although every single one of those options was not listed - but it prompted me to check my firewall and AV too, and all the settings seem fine.

 

Most perplexing. I wonder if Dell sent me the software on CD as well, I should go and look, maybe it needs reinstalling, though it seems strange it'd require that on a new machine.

 

ETA: Have found a software CD, would uninstalling and reinstalling help?

[bonsai]

Yep, that worked!

 

Thanks so much everyone.

[gaper1]

there was a buffer overrun issue when Creator 9 was first released... but it was addressed in this article

 

"Buffer Overrun" message when launching Easy Media Creator 9