cherrylane932 Posted July 23, 2007 Report Share Posted July 23, 2007 Hi, I had to reinstall my Windows XP program today and when I did my EMC 9 software was deleted from my computer. How do I go about reinstalling it? Will I have to pay for it again? Thanks in advance, Chuck. Link to comment Share on other sites More sharing options...
grandpabruce Posted July 23, 2007 Report Share Posted July 23, 2007 Hi, I had to reinstall my Windows XP program today and when I did my EMC 9 software was deleted from my computer. How do I go about reinstalling it? Will I have to pay for it again? Thanks in advance, Chuck. Do you have the disks, or did you download the program. If you downloaded it, I would hope that you backed the downloads to CD's. If you downloaded, and did not back up the files, you can contact Roxio Customer Service, and they should be able to provide a way for you to download the files again. Link to comment Share on other sites More sharing options...
ogdens Posted July 23, 2007 Report Share Posted July 23, 2007 Hi, I had to reinstall my Windows XP program today and when I did my EMC 9 software was deleted from my computer. How do I go about reinstalling it? Will I have to pay for it again? Thanks in advance, Chuck. How did you acquire your version. Link to comment Share on other sites More sharing options...
cherrylane932 Posted July 24, 2007 Author Report Share Posted July 24, 2007 I downloaded it from the website and I'm ashamed to say that I did not back it up. Link to comment Share on other sites More sharing options...
gi7omy Posted July 24, 2007 Report Share Posted July 24, 2007 If you contact Customer Services and give them your details, they may let you download it again Link to comment Share on other sites More sharing options...
grandpabruce Posted July 24, 2007 Report Share Posted July 24, 2007 I would think that they would let you download them. This time, back them up to CD's and to another folder on your hard drive, preferably a separate partion from the Windows partition. Link to comment Share on other sites More sharing options...
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cherrylane932
Hi,
I had to reinstall my Windows XP program today and when I did my EMC 9 software was deleted from my computer. How do I go about reinstalling it? Will I have to pay for it again?
Thanks in advance, Chuck.
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