CD burning "error message"

[james555]

Hi,

 

I purchased and successfully installed Creator suite 9.

 

I run XP and fulfill all min. sys. requirements as stated on the box.

 

The program is installed on a newly reformatted HD with a brand new XP service pk #2

 

The reformat and XP install was a complete installation wiping out all that existed before.

 

All other programs are running normally.

 

When attempting to burn cd-r's I'm getting this error message about 3/4 thru the burn:

 

Sense: 03 ASC: 0C ASCQ: 00 (Command 2A)

-------------------------------------------------------

Px.dll: 3.6.39.501

PxAFS.DLL: 4.0.36.500

pxdrv.dll: 1.2.9.0

PxMas.dll: 3.6.39.501

PxSFS.DLL: 3.6.39.501

PxWave.dll: 3.6.39.501

pxwma.dll: 1.0.0.3

 

This same message comes everytime I attempt to burn.

 

I have submitted this info on a service ticket (#412653) 7 day's ago but have not heard anything back.

I have very little confidence going into the registry and have little technical knowledge. This may be something simple. I don't know. The install said: "successful" and I've only tried to burn cd's as this is my main interest.

 

Anyone in Support or elsewhere have any knowledge of this problem??? Thanks!

[gi7omy]

Try this - download and install it and let us know how you get on

[jeanrosenfeld]

The error code you give is

3 / 0C / 00 WRITE ERROR

 

This article refers to it:

 

http://kb.roxio.com/content/kb/General%20I...N?set-locale=en which then refers to a troubleshooting article:

http://kb.roxio.com/content/kb/General%20I...mation/000008GN

 

That article also gives a link to pxengine, as suggested by gi7omy, only to the most recent version 3.00.58a, so you could try that one if the older version does not fix the problem.

 

gi7omy might care to update his download link :-)

 

(why Roxio has not done so at http://kb.roxio.com/content/kb/General%20I...mation/000043GN I don't know).

 

If the write error occurs with different makes of CD disks and always at the same point, that would suggest to me a problem with the drive (possibly some dust on the lens that causes an error in writing at a specific position). If none of the things suggested by Roxio resolve the problem, you could try using a CD/DVD lens cleaner disk, e.g. CleanDr multimedia optical lens cleaner.