EMC7 application(s) hangs and installation

[aloco1]

Hello,

 

I've suddenly developed problems with hanging EMC7 applications.

For example, I can no longer access Creator Classic and Disc Copier.

Attempted accesses through EMC Home yields "please wait,... loading

component" and produces a hang. Aceess to one of these applications through

the Start Menu yields the appropriate application splash screen and

produces a hang. I can't even "end process" on the creator7.exe task (it will

drop from its peak memory of ~30MB down to ~500 KB but will not

disappear in the process window). Until last week these applications worked.

I have not installed any new software.

I have to add that I've never had a smooth install with EMC7. The installation

will always hang at the same point - shortly after the installation status

message states "writing system registry values" (accompanying a full

progress bar). Months ago, by pure accident, I discovered that the installation

could be jump started by clicking "end process" on one of the msiexec.exe

user tasks (~6MB).The installation would start, display messages about

publishing info., removing backup files, and display a successful conclusion.

I have no idea if the installation was truly complete. However, it worked !

The applications were accessible. After the recent problem surfaced, I tried

a repair install from add/remove programs and it hung at the same point !

I've also tried a full removal and reinstallation without any success.

I hope someone from Roxio reads this. I know this is considered an "old"

product. If not, maybe someone else has the same loss of application

access in a newer EMC product and they can pass on a solution.

 

Hardware:Intel Pentium III 650 MHz

256 MB RAM

EMC build 7.1.0.129 ENU

 

Thanks, Bob

[Guy Brosseau]

Hello again,

 

Problem solved !!!

 

First, I do not have IE7 or WMP11 installed.

Second, I did a clean install, but nothing changed.

Third, I disabled my startup programs - still no change.

Finally, I disabled several Windows services - and

Creator Classic started!

I will have to research which services I can disable.

Why the installation hangs will remain a mystery.

 

Thanks, Bob

 

Hi, I'm having very similar problems.

 

I'd be very interested in finding out which windows services are to be disabled fore th thing to work

 

Thanks

 

Guy Brosseau

[TOTG]

Step 1) Remove IE 7 and WMP 11. (instructions)

 

Step 2) Test 'er out

 

Step 3) (If step 2 failed) Clean Install

[grandpabruce]

I think that some of the problems during install may be due to the computer that you are using.

[lynn98109]

Bruce has a point.

 

Altho the minimum requirements for audio recording and data are PIII 500MHz and 128MB, a program (any program) will usually work better with resources that exceed that minimum. If you are running a screen-saver, AV program, internet connection, etc - that will reduce the resources available.

 

Minimum requirements

 

And, as implied by TOTG, if you have allowed Windows auto-update to download and install IE 7 or WinPlayer 11, you have put some elements of Vista on your system - they take up resources and also "break" EMC 7 by putting files in the registry with the same name but different contents.

 

This isn't adding new information so much as trying to explain why earlier suggestions should be helpful

 

Lynn

[aloco1]

Hello again,

 

Problem solved !!!

 

First, I do not have IE7 or WMP11 installed.

Second, I did a clean install, but nothing changed.

Third, I disabled my startup programs - still no change.

Finally, I disabled several Windows services - and

Creator Classic started!

I will have to research which services I can disable.

Why the installation hangs will remain a mystery.

 

Thanks, Bob

[Guest ml]

Hello again,

 

Finally, I disabled several Windows services - and

Creator Classic started!

I will have to research which services I can disable.

Why the installation hangs will remain a mystery.

 

Thanks, Bob

 

Glad you got it to work!

 

It sounds like you're getting low on computer resources. You might try restarting your computer before you try another install.

 

You might also want to do a Custom install and only install the programs that you actually use. I'd suggest installing Creator Classic only at first. You can always do a Windows Add Remove Programs\ Roxio\ Change\ and install each program til you find out which one give you the error.

 

Also, I hope you're doing the 'basics' - defragmenting your hard drive, checking for spyware and malware and restarting your computer to clear out your RAM memory occasionally.