Need insight into getting EMC 9 to work

[GlennMartha]

I want to get to a point where I can burn a DVD that can be played on my DVD player through my TV. I want the DVD to contain a mix of video downloaded from a DV compatible camera, slide shows and photos.

 

Request 1: I am running Vista Home Premium (32 bit) on a Dell Inspiron 9400|E1705, 2GB RAM, Intel Core Duo CPU T2250 @1.73, Display adapter is Intel 954GM Express Chipset Family. I am currently getting another error message indicating that the Video Wave configuration is not there and suggests reinstalling. I have been through that before but need to be pointed to the instructions again because I have misplaced them. (I know that I need to do a clean uninstall, reload, then find the DLA driver blocked (000131cr) patch for the driver incompatability, but need to be pointed to the procedure and the patch.)

 

Request 2: When I first got the software (and it was "working."), I was able to use the MyDVD section of the software to create the slide show that I want, but when I took the burned DVD and tried to play it on my DVD player, it showed nothing... black screen. Would you please walk me through the process for creating a DVD that will play on a TV?

 

Request 3: In my first experience with downloading video from a Canon DV compatable camera through a firewire port, I was able to assemble and edit the video using Smartscan, but when I went to burn the DVD the software just hung the PC, showed no progress and did not burn the DVD. The PC had to be rebooted. Can someone provide insight into what I am doing wrong?

 

Request 4: Latest "encounter:" While downloading video from a DV capable camera, the video (first instance) stopped after ~ 15 minutes and locked the PC; (second instance) video in process of capture, but stopped using Stop Capture... which locked the PC. In both cases, a reboot was necessary to restore PC functionality. Insight?

 

I am now at a point where I can not do anything because of the "Video wave configuration" problem. Is there any alternative to uninstalling all Roxio/Sonic components and reloading? I have gone through this process before and it keeps recurring.

[GlennMartha]

Open MyDVD, go to 'Tools' and then 'Options'

 

There is a button for 'Graphics Test' there and beside itnare two tock dots - one for hardware rendering and the other for software

 

This doesn't work either because I cannot get into MyDVD to set the software rendering because of the VideoWave error message. I get the message then it seems to open the MyDVD application, but then immediately closes it. This HAS worked for me before... when I first got the software. Does anyone have any ideas about how to fix it?

 

Thanks...

[Goodwin]

1) http://kb.roxio.com/content/kb/Creator/000127CR

2) This could be any number of problems. The first thing I would suspect is the media. Make sure it is not RW media (many DVD players cant read that). Beyond that, I would need to know if the disc could play in the DVD player or did the player not even know a disc was inserted?

3) Doesn't sound like you are doing anything wrong, but step one should help. Other possibilities are the system specs and/or malware running on the system.

4) Same as # 3

 

The uninstall and clean install procedure referred to in the quote may work for Vista 32 bit, BUT DOES NOT WORK FOR VISTA 64 BIT.

 

After using it, the program was still on the computer, and some of it still worked.

 

The problem may be that with Vista 64 bit, the program installs in the folder "Program files (x86)". Roxio thinks that it installs in "Program files". This is also true for "Windows Install Cleanup". Thus, after following the Roxio instructions and running Windows Install Cleanup, the computer still has EMC9 installed with no way to uninstall it without manually removing all Roxio and Sonic entries from the registry.

 

I have had no success in communicating this to Roxio Customer Care on line. It is evident from the replies I have received that the support people do not understand Vista 64 bit at all!

[gi7omy]

What you need to remember is that all the cleanup procedures are based on the Microsoft Installer - and the cleanup utility is also Microsoft - if MS can't clean up its own installer, it's a shade unfair to point the finger elsewhere

[GlennMartha]

1) http://kb.roxio.com/content/kb/Creator/000127CR

2) This could be any number of problems. The first thing I would suspect is the media. Make sure it is not RW media (many DVD players cant read that). Beyond that, I would need to know if the disc could play in the DVD player or did the player not even know a disc was inserted?

3) Doesn't sound like you are doing anything wrong, but step one should help. Other possibilities are the system specs and/or malware running on the system.

4) Same as # 3

 

OK. I did a clean uninstall and reinstall (a good two hours, for the umpteenth time since I have had this software). I got the driver incompatibility message for Drag to Disk, installed the patch from Roxio's KnowledgeBase. I still get the "Video Wave was unable to load the configuration file" error message that suggests reinstalling it again.

 

Is there a solution for this one?

[gi7omy]

Your graphics chipset seems to be having problems with Vista - a search on google showed up this thread on another forum

 

Further checking here showed a DXDiags and, from that, it would seem that Direct3D isn't supported

 

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

[GlennMartha]

Your graphics chipset seems to be having problems with Vista - a search on google showed up this thread on another forum

 

This is the chipset that came with the computer, which was preloaded with Vista. EMC9 is the only application that has given me a problem. EMC9 HAS worked before with the chipset. I don't know what is changed. I performed a clean uninstall and reinstall...

 

Your graphics chipset seems to be having problems with Vista - a search on google showed up this thread on another forum

 

Further checking here showed a DXDiags and, from that, it would seem that Direct3D isn't supported

 

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

I have also updated to the latest version of Direct X...

[tbrewst]

Just something to keep in mind.The Microsoft Install Cleanup Utility is not an uninstaller per se.It is designed to cleanup leftover stuff from the install routine,that's it.It doesn't delete application folders or registry entries made by the app unless they have to do with the install.

Take a look at this MS article and it will show you what it will and will not do.According to that article it should work under Vista so if the entry is still there under All Programs then it's a problem with the MS app not getting rid of it.That's one thing the MSICU should do.

[gi7omy]

I knew it was a laptop and unfortunately you are stuck with a problem - the video component of EMC requitres that the graphics be of a certain standard (and unfortunately the listed minimum spec isn't very clear on this) but reports that I've seen on that particular graphics chipset seem to indicate that it's low on the performance scale.

 

Did you try forcing the program to 'software' rendering (that may work, albeit with the loss of some of the transitions)?

[Goodwin]

What you need to remember is that all the cleanup procedures are based on the Microsoft Installer - and the cleanup utility is also Microsoft - if MS can't clean up its own installer, it's a shade unfair to point the finger elsewhere

Roxio created Article 000127CR. Shouldn't Roxio know that their instructions don't work for Vista 64 bit?

[Larry]

Roxio created Article 000127CR. Shouldn't Roxio know that their instructions don't work for Vista 64 bit?

Other than step 3 in that KB article, what part is wrong? The article states you have to remove all of the Sonic and Roxio registry entries already.

 

Note: Step 3 in that article could be "technically" incorrect also, depending on where one chooses to install the software, no matter which OS they have. It probably would have been helpful to not that as the typical set of folders, but that they may be in a different location.

[Goodwin]

According to that article it should work under Vista so if the entry is still there under All Programs then it's a problem with the MS app not getting rid of it.That's one thing the MSICU should do.

 

To clarify, the entry is not "still there under All Programs". The program was removed from the "All Programs" list. The program still resides in the folder "Program files (x86) and can be opened from the icon that still resides on the Desktop.

 

Another post suggests that the problem lies with Microsoft. While that may be true, it is Roxio that has published Article 000127CR. The article is totally incorrect regarding Vista 64 bit!

[Larry]

To clarify, the entry is not "still there under All Programs". The program was removed from the "All Programs" list. The program still resides in the folder "Program files (x86) and can be opened from the icon that still resides on the Desktop.

 

Another post suggests that the problem lies with Microsoft. While that may be true, it is Roxio that has published Article 000127CR. The article is totally incorrect regarding Vista 64 bit!

It still only sounds to me like the step 3. in the article is not 100% accurate, but steps 1. and 2. are. that doesn't sound like it's "totally incorrect", just one step is not completely accurate. Is step 4 regarding the registry entries that you have to manually remove not correct in your case?

[GlennMartha]

I knew it was a laptop and unfortunately you are stuck with a problem - the video component of EMC requitres that the graphics be of a certain standard (and unfortunately the listed minimum spec isn't very clear on this) but reports that I've seen on that particular graphics chipset seem to indicate that it's low on the performance scale.

 

Did you try forcing the program to 'software' rendering (that may work, albeit with the loss of some of the transitions)?

 

How do I force software rendering? Thanks...

[Goodwin]

Other than step 3 in that KB article, what part is wrong? The article states you have to remove all of the Sonic and Roxio registry entries already.

 

Note: Step 3 in that article could be "technically" incorrect also, depending on where one chooses to install the software, no matter which OS they have. It probably would have been helpful to not that as the typical set of folders, but that they may be in a different location.

 

I have done two complete uninstall and clean installs per Article 000127CR, and following the advice of Roxio Customer Care on line support. After the first try I discovered that the program was still installed. I then followed Article 000127CR again and in addition removed the Roxio and Sonic folders in folder "Program files(x86). Several hundred entries still remained in the registry. It took a long time to remove all of them. I then did a new clean install per Article 000127CR. The incompatibility of Ver. 9.0 with Vista 64 bit still remains.

 

The article does state "you have to remove all of the Sonic and Roxio registry entries" already, but not all of the entries are removed by following the instructions. Step 3 is wrong and that is enough! I did not chose to install the program in folder "Program files(x86)". That is the default location in Vista 64bit. I have repeatedly tried to get Roxio Customer Care on line support to recognize that their Article 000127CR does not remove the program, when installed in Vista 64 bit.

 

So now, I have tried this route to get their attention.

[gi7omy]

Open MyDVD, go to 'Tools' and then 'Options'

 

There is a button for 'Graphics Test' there and beside itnare two tock dots - one for hardware rendering and the other for software

[John at Roxio]

1) http://kb.roxio.com/content/kb/Creator/000127CR

2) This could be any number of problems. The first thing I would suspect is the media. Make sure it is not RW media (many DVD players cant read that). Beyond that, I would need to know if the disc could play in the DVD player or did the player not even know a disc was inserted?

3) Doesn't sound like you are doing anything wrong, but step one should help. Other possibilities are the system specs and/or malware running on the system.

4) Same as # 3

[Larry]

I have done two complete uninstall and clean installs per Article 000127CR, and following the advice of Roxio Customer Care on line support. After the first try I discovered that the program was still installed. I then followed Article 000127CR again and in addition removed the Roxio and Sonic folders in folder "Program files(x86). Several hundred entries still remained in the registry. It took a long time to remove all of them. I then did a new clean install per Article 000127CR. The incompatibility of Ver. 9.0 with Vista 64 bit still remains.

 

The article does state "you have to remove all of the Sonic and Roxio registry entries" already, but not all of the entries are removed by following the instructions. Step 3 is wrong and that is enough! I did not chose to install the program in folder "Program files(x86)". That is the default location in Vista 64bit. I have repeatedly tried to get Roxio Customer Care on line support to recognize that their Article 000127CR does not remove the program, when installed in Vista 64 bit.

 

So now, I have tried this route to get their attention.

Posting here on this User Forum may help get the info to them. You won't see many posts on these forums by their company reps, as it is just a user forum, but they do read them from what I understand. That's why I was asking for what you are seeing as wrong with their kb article, as not all of it is incorrect for Vista 64. Since just stating that it's "Totally Wrong" doesn't help them if they happen to read this and want to make changes to it.

[gaper1]

so what's your video card chip and the date of its driver ?

[GlennMartha]

so what's your video card chip and the date of its driver ?

 

Mobile Intel 945GM Chipset Family

Driver version: 7.14.10.1147

Driver date: 12/12/2006

File version:2.1