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Support? Funny.

Sender

Asked by Sender,

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Sender Newbie

Sender

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Hi everyone,

 

Want a laugh? I got a great cut and paste reply from Roxio support for an issue I am having with Roxio 9. The most recent response had NO ORIGINAL CONTENT but was a direct cut and paste form the ECD 8 forum.

 

Getting an error in the error log: The following boot-start or system-start driver(s) failed to load:

RxFilter

 

Running Windows Vista Ultimate x64.

 

 

I have seen referrences (including the great cut and paste job from Roxio for a rxfilter removal tool. Does anyone know if this version 8 removal tool for rxfilter will work for version 9 on Vista x64?

 

 

 

On a side note, I've worked for several different software development firms. I refuse to believe that Roxio is developing the 9.1 patch without any idea at all when it will be ready -- every legitimate software dev firm has a project plan in place for a dev project. One of the key milestones on this project plan is a release date. How about supporting your customers and providing us with a ballpark week/month/year for the release so we can have something to look forward to?

 

I really wish I didn't hand over $$$ for this product. Anyone have any luck with Nero?

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avatarl Rookie

avatarl

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To bring people back to reality. Software companies CAN delay software that haven't been released yet, and they do so regularly. HOWEVER, software companies getting BUGGY software out and then failing to releasing a good fix isn't the same with Vista's or a game's postponed release.

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TOTG Apprentice

TOTG

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Alright, another example. Titan quest. That game would crash after 5 minutes of playing. Two months in, no patch. I recently revisited the game -- I think its been out for half a year, or perhaps even an entire year. They've fixed the 5 minute crash, but I still get crashes halfway through the game.

The "reality" is, it happens. Complaining on a user forum isn't going to get the patch out any faster, especially because there is probably no one who can affect the development of the patch reading this.

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TOTG Apprentice

TOTG

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Super Smash Bros. Brawl -- Original Release Date: September 13, 2006 Current expected Release Date: December 3

Spore -- Original Release Date: sometime in 2006. Current expected release date: sometime in 2008, perhaps even 2009.

 

Those are the first two examples off the top of my head. Computer products get pushed back all the time. If the company makes a release date, and then doesn't meet it, people sit around and complain "Why state a release date when you can't meet it". When the company doesn't make a release date, like in this situation, people apparantly sit around and complain "Why don't they come up with a release date".

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avatarl Rookie

avatarl

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Well, see, "it happens" doesn't mean "it is the way of things". It happens because people are too tolerant of crap passing their beta stages after their commercial launch. As long as you keep spending money on the same people despite the delays and the bugs, they will never get it straight cause they know you're one of those millions of idiots that are slaves to the company and no matter how much they fret, they'll still buy your crap over and over again and be subjects to the same delays over and over again because you own their conscience.

 

The short answer is, if the developers can't get it straight, you stop feeding them and go to someone else. You'll see just how fast they'll get the bugs fixed next time if they want to stay in business.

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gi7omy Digital Guru

gi7omy

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And your point is what - just think how much stuff is 'delayed' from Microsoft down.

 

Or perhaps you're a person who plays the 'I've got a higher version number than you have' game.

 

Or would you prefer a patch that needs to be patched again after you get it?

 

btw - did you read this post (not everyone is screaming about the patch)

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TOTG Apprentice

TOTG

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To paraphrase someone else

 

"You can please some of the people all of the time, all of the people some of the time but you can't please all of the people all of the time" :lol:

 

Wow, my mom told me that quote like 10 years ago... and its so true, though I didn't care at the time.

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gaper1 Digital Master

gaper1

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On a side note, I've worked for several different software development firms. I refuse to believe that Roxio is developing the 9.1 patch without any idea at all when it will be ready -- every legitimate software dev firm has a project plan in place for a dev project. One of the key milestones on this project plan is a release date.

 

If I remember it right, the release of Windows Vista was pushed back more than a year than it was originally announced. Does that mean the development team for MS did not have a target date for release set in the project plan? If you never see any delay of release from all the software development firms you worked with, kudos to them since they can actually finish the projects on schedule.

 

How about supporting your customers and providing us with a ballpark week/month/year for the release so we can have something to look forward to?

 

What if Roxio announced that the updater would be out in May but it was not released. Then announce that it would be coming some time in June then miss that date too. Then announce that it will most likely be done by July and miss that as well. Wouldn't you be upset still since they keep missing the date they announced? I'm not saying they have no fault but there is no good balance between giving a release date or not giving one.

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Beerman Digital Guru

Beerman

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Hi everyone,

 

Want a laugh? I got a great cut and paste reply from Roxio support for an issue I am having with Roxio 9. The most recent response had NO ORIGINAL CONTENT but was a direct cut and paste form the ECD 8 forum.

 

Getting an error in the error log: The following boot-start or system-start driver(s) failed to load:

RxFilter

 

Running Windows Vista Ultimate x64.

I have seen referrences (including the great cut and paste job from Roxio for a rxfilter removal tool. Does anyone know if this version 8 removal tool for rxfilter will work for version 9 on Vista x64?

On a side note, I've worked for several different software development firms. I refuse to believe that Roxio is developing the 9.1 patch without any idea at all when it will be ready -- every legitimate software dev firm has a project plan in place for a dev project. One of the key milestones on this project plan is a release date. How about supporting your customers and providing us with a ballpark week/month/year for the release so we can have something to look forward to?

 

I really wish I didn't hand over $$$ for this product. Anyone have any luck with Nero?

I've heard it runs hot and cold. Much like the posts here for EMC, some have said they've had good luck in Vista and some none at all.

Roll the dice!

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