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Roxio Driver Stability Problem With Windows Xp Pro


erickyla

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Whenever I boot up my PC, I get the following message:

 

DirectCD

Roxio, Inc.

 

--------------------------------------------------------------------------------

 

Issue Description:

 

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows.

 

Contact Information:

 

Available Patch: http://www.roxio.com/en/jhtml/xpupdate.jhtml?location=update

 

Is there anyone who can offer assistance?

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Whenever I boot up my PC, I get the following message:

 

DirectCD

Roxio, Inc.

 

--------------------------------------------------------------------------------

 

Issue Description:

 

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows.

 

Contact Information:

 

Available Patch: http://www.roxio.com/en/jhtml/xpupdate.jhtml?location=update

 

Is there anyone who can offer assistance?

Well, without information such as your oprating system, and which version of a Roxio product you tried to install, all we can do as make some guesses.

 

It would appear you may have windows XP. It would also be my guess that you installed, or tried to install a version 5 or earlier (4, 3.5 ...) Roxio product.

 

In that case, uninstall the Roxio product, if you haven't already.

 

Then run the roxizap utility that should get rid of the lingering incompatible driver. You can get it thru this link:

http://tools.roxio.com/support/tools/roxizap.exe

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Well, without information such as your oprating system, and which version of a Roxio product you tried to install, all we can do as make some guesses.

 

It would appear you may have windows XP. It would also be my guess that you installed, or tried to install a version 5 or earlier (4, 3.5 ...) Roxio product.

 

In that case, uninstall the Roxio product, if you haven't already.

 

Then run the roxizap utility that should get rid of the lingering incompatible driver. You can get it thru this link:

http://tools.roxio.com/support/tools/roxizap.exe

And it is VERY important to do the uninstall FIRST, BEFORE running roxizap, if you have WinXP. It may be listed as (older) Adaptec, rather than Roxio, in the program list.

 

Otherwise you will be back for the "missing burners" answer.

 

Lynn

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