erickyla Posted February 22, 2006 Report Share Posted February 22, 2006 Whenever I boot up my PC, I get the following message: DirectCD Roxio, Inc. -------------------------------------------------------------------------------- Issue Description: A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows. Contact Information: Available Patch: http://www.roxio.com/en/jhtml/xpupdate.jhtml?location=update Is there anyone who can offer assistance? Link to comment Share on other sites More sharing options...
Larry Posted February 22, 2006 Report Share Posted February 22, 2006 Whenever I boot up my PC, I get the following message: DirectCD Roxio, Inc. -------------------------------------------------------------------------------- Issue Description: A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows. Contact Information: Available Patch: http://www.roxio.com/en/jhtml/xpupdate.jhtml?location=update Is there anyone who can offer assistance? Well, without information such as your oprating system, and which version of a Roxio product you tried to install, all we can do as make some guesses. It would appear you may have windows XP. It would also be my guess that you installed, or tried to install a version 5 or earlier (4, 3.5 ...) Roxio product. In that case, uninstall the Roxio product, if you haven't already. Then run the roxizap utility that should get rid of the lingering incompatible driver. You can get it thru this link: http://tools.roxio.com/support/tools/roxizap.exe Link to comment Share on other sites More sharing options...
lynn98109 Posted February 22, 2006 Report Share Posted February 22, 2006 Well, without information such as your oprating system, and which version of a Roxio product you tried to install, all we can do as make some guesses. It would appear you may have windows XP. It would also be my guess that you installed, or tried to install a version 5 or earlier (4, 3.5 ...) Roxio product. In that case, uninstall the Roxio product, if you haven't already. Then run the roxizap utility that should get rid of the lingering incompatible driver. You can get it thru this link: http://tools.roxio.com/support/tools/roxizap.exe And it is VERY important to do the uninstall FIRST, BEFORE running roxizap, if you have WinXP. It may be listed as (older) Adaptec, rather than Roxio, in the program list. Otherwise you will be back for the "missing burners" answer. Lynn Link to comment Share on other sites More sharing options...
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