EMC 9 hangs while encoding projects or previews

[standstill]

I recently purchased EMC 9 by CD and installed on my system. I purchased it primarily to make slideshow DVDs which can be viewed on TV. I have used Slideshow Assistant, MyDVD 9, DVD Express trying to burn my "project" to a DVD. At the point in all applications where the software should start to encode the "project" or "preview" prior to burning the software hangs, no error message, have to use End Task and it does save an empty iso file on the hard drive. I have a Dell Dimension 9150, Intel Pent D 820. Philips DVD+-RW DVD8701 Firmware Revision 5D24. I think my video card is NVIDIA GEforce 7300LE. This system was purchased in Apr/06. I subcribe to Windows Auto Update and the OS is Windows XP Home. I can use the Creator Classic application and burn a file from my hard drive to the DVD drive, so I know the hardware is working. Just cannot encode a project and burn! I have tried the fixes Roxio sent in a return email. I assume my drivers are all up to date, the computer is fairly new, but I would not know how to tell if they are not. Frustrated and at a standstill.

[grandpabruce]

I recently purchased EMC 9 by CD and installed on my system. I purchased it primarily to make slideshow DVDs which can be viewed on TV. I have used Slideshow Assistant, MyDVD 9, DVD Express trying to burn my "project" to a DVD. At the point in all applications where the software should start to encode the "project" or "preview" prior to burning the software hangs, no error message, have to use End Task and it does save an empty iso file on the hard drive. I have a Dell Dimension 9150, Intel Pent D 820. Philips DVD+-RW DVD8701 Firmware Revision 5D24. I think my video card is NVIDIA GEforce 7300LE. This system was purchased in Apr/06. I subcribe to Windows Auto Update and the OS is Windows XP Home. I can use the Creator Classic application and burn a file from my hard drive to the DVD drive, so I know the hardware is working. Just cannot encode a project and burn! I have tried the fixes Roxio sent in a return email. I assume my drivers are all up to date, the computer is fairly new, but I would not know how to tell if they are not. Frustrated and at a standstill.

 

Open VideoWave, and do your project there. There are know issues with the Assistant.

 

Once you do your project in VideoWave, save it, close VideoWave, open MyDVd, bring in your VideoWave .dmsm file, and burn it.

[Francine]

You aren't talking to Roxio, here. This is a users forum, and unless you see a Roxio logo by someone's name, they are just a user of the software.

 

For a consumer grade software, EMC 9 is a lot more robust than its competitors.

 

Hi Chaps

 

I hope you don't mind me "tagging" on to this, but I'm having a similar problem. When I try to burn a DVD, both the "overall progress" and "encoding movie" both remain at 0% and eventually I have to cancel the task. I'm trying to burn a showreel with a menu and a couple of short clips (which works okay in "preview" mode")

 

I've got a Dell Latitude X300 (Windows XP) running an Intel Extreme Graphics 2 for Mobile. The Driver Version is 6.14.10.4396 which is the latest version of the driver available from the Dell website (I get an error trying to install anything directly from the Intel website). My laptop has been rebuilt from scratch this morning due to problems with the hard disk (it was replaced yesterday), so all the other drivers are also the latest versions from the Dell website. I've also downloaded the latest version of EMC9 and Directx9.

 

I'm pretty sure it's not the DVD writer that's the problem as that works okay with other software such as DVD Cloner IV. I've tried various project settings - Fit to Disk and High Quality, but it makes no difference. I've also tried setting "Render" to both software and hardware, but again no difference.

 

Any ideas?

 

Thanks

Francine

[Larry]

Hi Chaps

 

I hope you don't mind me "tagging" on to this, but I'm having a similar problem. When I try to burn a DVD, both the "overall progress" and "encoding movie" both remain at 0% and eventually I have to cancel the task. I'm trying to burn a showreel with a menu and a couple of short clips (which works okay in "preview" mode")

 

I've got a Dell Latitude X300 (Windows XP) running an Intel Extreme Graphics 2 for Mobile. The Driver Version is 6.14.10.4396 which is the latest version of the driver available from the Dell website (I get an error trying to install anything directly from the Intel website). My laptop has been rebuilt from scratch this morning due to problems with the hard disk (it was replaced yesterday), so all the other drivers are also the latest versions from the Dell website. I've also downloaded the latest version of EMC9 and Directx9.

 

I'm pretty sure it's not the DVD writer that's the problem as that works okay with other software such as DVD Cloner IV. I've tried various project settings - Fit to Disk and High Quality, but it makes no difference. I've also tried setting "Render" to both software and hardware, but again no difference.

 

Any ideas?

 

Thanks

Francine

You're right in that the 0% progress is not related to your burner. It's related striclty to your video adapter and the video drivers. I would try uninstalling the video drivers, reboot so the basic windows vga ones are being used, then install the the currnt driver.

[Larry]

I too am having problems with it freezing at encoding. I am running windows vista and I am using the roxio creator DE. I have a NVIDIA GeForce 8600GT video card. I also have the intel core2 6320 1.86ghz chip. I have tried uninstalling and reinstalling my graphics driver. still no go. I have tried to update it but windows tells me that I have the latest version. And it is still hanging up. It does not even get a chance to encode any of the movie. It stays at 0%. I can preview the movie. So I know that part works. Any suggestions would be helpful.

Michelle

Michelle39,

You can't use Windows updates to check for updates for the video card. Go to Nvidia's site and get the drivers and follow their instructions for installing them.

[standstill]

Thanks for the suggestion. I tried it. Opened my dmss file in VideoWave,saved it as dmsm and brought it into MyDVD. Production still hangs at encode screen. Overall progress O, encoding movie progress O. Also, I went on Dell website and did update my video card driver to current version. I do not see a listing for my Philips DVD, there is one but it does not exactly match my model so I am reluctant to download that driver. Does Roxio provide a current list of compatilbe drivers & firmware? Perhaps, I am aborting the process too soon. Is there a time lapse before the preview will appear in the black screen? or does it stay black? Is there a average time lapse before the progress bars start to appear? Still at a standstill.

[grandpabruce]

Thanks for the suggestion. I tried it. Opened my dmss file in VideoWave,saved it as dmsm and brought it into MyDVD. Production still hangs at encode screen. Overall progress O, encoding movie progress O. Also, I went on Dell website and did update my video card driver to current version. I do not see a listing for my Philips DVD, there is one but it does not exactly match my model so I am reluctant to download that driver. Does Roxio provide a current list of compatilbe drivers & firmware? Perhaps, I am aborting the process too soon. Is there a time lapse before the preview will appear in the black screen? or does it stay black? Is there a average time lapse before the progress bars start to appear? Still at a standstill.

 

That's because there was something wrong with the .dmss file to begin with. Saving it, in VideoWave, as a .dmsm file, still must have the same issues.

 

Start the project over in VideoWave, and see if the problem clears up.

[Larry]

Thanks for the suggestion. I tried it. Opened my dmss file in VideoWave,saved it as dmsm and brought it into MyDVD. Production still hangs at encode screen. Overall progress O, encoding movie progress O. Also, I went on Dell website and did update my video card driver to current version. I do not see a listing for my Philips DVD, there is one but it does not exactly match my model so I am reluctant to download that driver. Does Roxio provide a current list of compatilbe drivers & firmware? Perhaps, I am aborting the process too soon. Is there a time lapse before the preview will appear in the black screen? or does it stay black? Is there a average time lapse before the progress bars start to appear? Still at a standstill.

The 0% progress is indicative of a video driver problem which updating to the latest one or uninstalling/reinstalling it if it is already the latest should fix.

 

When you downloaded the one from Dell, did you uninstall the old one and reboot before installing the new one? If not, try uninstalling it, reboot, then install it again.

 

Was it the same driver as this one on Nvidia's site? If not, you may want to try that one.

[gi7omy]

For Francine

 

Despite it's name, the Intel Extreme Graphics card is not up to the job of handling the rendering that EMC9 needs.

 

If you have a laptop, then try software rendering - if a desktop, consider upgrading to a dedicated ATI or nVidia graphics card (any of their mid range ones will be fine)

[bix]

May I join in this thread with my problem. Have Creator 9 Windows XP all driver are Up to date!

Having made a 20 minute video (captured from camera) added music seen preview all perfect. Untill I try to burn. Here I have two problems.

If I produce the dvd in " Interlaced" I can make an iso file and a dvd HOWEVER it is very jerky!

When I try to produce in "progressive" mode ( it worked perfectly ONCE!) my screen freezes at 55% overall progress and 58% encoding movie. OR and believe me I have tried so many times I am dizzy!! the computer crashes and I get the message about drivers! Having updated all drivers it does seem irrelevant.

Can anyone help me please

 

Dell Optiflex GX520. 1 gb memory 2 x 80gb hard drive

I am not technical but not a beginner!

[grandpabruce]

May I join in this thread with my problem. Have Creator 9 Windows XP all driver are Up to date!

Having made a 20 minute video (captured from camera) added music seen preview all perfect. Untill I try to burn. Here I have two problems.

If I produce the dvd in " Interlaced" I can make an iso file and a dvd HOWEVER it is very jerky!

When I try to produce in "progressive" mode ( it worked perfectly ONCE!) my screen freezes at 55% overall progress and 58% encoding movie. OR and believe me I have tried so many times I am dizzy!! the computer crashes and I get the message about drivers! Having updated all drivers it does seem irrelevant.

Can anyone help me please

 

Dell Optiflex GX520. 1 gb memory 2 x 80gb hard drive

I am not technical but not a beginner!

 

In MyDVD, use software rendering instead of hardware rendering.

[Semiyon]

0% progress is related to the video adapter drivers. If you have already updated them to the current version available (which your signature seems to indicate might be the case), then uninstall them, reboot and let the windows default ones take over, then install the latest driver. Make sure you are using drivers from the manufacturer of your video adapter, not from MS updates.

 

I was having similar problems to those listed here - encoding was sticking at 0%. Followed the suggestion recommending updating video driver and it worked a dream. Thanks very much.

[Francine]

You're right in that the 0% progress is not related to your burner. It's related striclty to your video adapter and the video drivers. I would try uninstalling the video drivers, reboot so the basic windows vga ones are being used, then install the the currnt driver.

 

Hi Larry

 

Tried that this morning, but it's made no difference :-(

 

Is there anything else that you can suggest?

 

Thanks

Francine

[wushuteach]

Hi All,

 

I figured I'd jump in here, rather than start a new thread on the same subject. I also am having problems with EMC9 hanging up when I try to burn my project. I am making a 38min instructional video with 10 chapter points and alot of edits and transitions. It seems to encode the 30sec intro movie but when it gets to the actual movie the preview stays on the first frame and it says 2 of 2 0% all day. I looked at this thread and updated the Graphics accelerator driver, but still no soap.

 

So I'm not sure where to go next. I also have had some issues with videowave 9 crashing/hanging but tried some suggestions from here and a little more patience.

 

The long of it is I used to run EMC8 on an XP machine and made a few DVD's with it. Just some editing, music addition and a title menu. That computer died and I bought a new XP desktop, Vista Laptop and EMC9 to integrate my capture into one product (I was using sonic). Since then I have been unable to burn a DVD from MYDVD9. I started this project in February on the Desktop and switched to the laptop for more memory and processor power.

 

Any help would be greatly appreciated.

[alanm]

Ooops, forgot to check your sig, you're running Vista, so yeah the Directx 9 suggestion doesn't apply (my bad). Glad to hear the Software mode worked for you. What that tells me is that your video adapter doesn't seem to support all of the Directx functions, or the drivers for it aren't up to snuff yet for Vista. What you loose by not being able to "Hardware" render are the use of 3D transitions and some of the special effects because they depend on your video chips directx compatibility. And of course, possibly longer rendering times and more system resource utilization since it can't use the rendering abilities of your video GPU.

 

MyDVD 9 was hanging at around 80% complete encoding (I'm using XP professional). Found the notes here and eventually seem to have arrived at a fix - went to the NVidia site and got latest drivers which did not fix the problem. I then found another couple of threads, one talked about updating the drivers for the CD/DVD R - mine is a TSST which is a couple of years old - went to http://www.samsungodd.com/ and downloaded their software for autoupdating drivers for the CD/DVD R. Another thread suggested saving the project before burning and naming the disk in the burn dialogue box. I also used a new disk (I'm using Bulkpak which are cheap and may also be giving problems). Anyway I cannot say which of these did the trick but it now works and succesfully burnt my first movie.

 

I think I have a moderate ability at this type of thing, I hate to think how a beginner would cope with this. It seems to me that testing of these products must be done on perfect build systems using latest versions of everything. Common people make your software more robust!

[wushuteach]

0% progress is related to the video adapter drivers. If you have already updated them to the current version available (which your signature seems to indicate might be the case), then uninstall them, reboot and let the windows default ones take over, then install the latest driver. Make sure you are using drivers from the manufacturer of your video adapter, not from MS updates.

 

Thanks Larry,

 

I did the uninstall-reinstall and then also tried to go directly to MyDVD9 from the start menu instead of through roxio home. It did the same thing. Intro Movie (30 sec color panels and text) go through then it gives a preview of the first frame and the HD stops spinning in under a minute. All day is an exaggeration but I waited 2 hours and nothing happened this time. Also this last time the computer locked up without hitting cancel. By the way when this does fail I cannot even access the Task Manager.

 

I'm thinking it may require some more drastic action with the OS. The driver is one I got from Toshiba, not directly from Intel.

 

Thanks again for your help.

[Larry]

Thanks Larry,

 

I did the uninstall-reinstall and then also tried to go directly to MyDVD9 from the start menu instead of through roxio home. It did the same thing. Intro Movie (30 sec color panels and text) go through then it gives a preview of the first frame and the HD stops spinning in under a minute. All day is an exaggeration but I waited 2 hours and nothing happened this time. Also this last time the computer locked up without hitting cancel. By the way when this does fail I cannot even access the Task Manager.

 

I'm thinking it may require some more drastic action with the OS. The driver is one I got from Toshiba, not directly from Intel.

 

Thanks again for your help.

So you did see it encoding the Intro? If that's the case, then it could be either that there is something in your source file(s) that are corrupt, directx9 needs to be updated (can be done from Microsoft site, not thru Windows updates), or your video adapter isn't fully directx 9 compatible.

 

I would try updating Directx 9, defragging your hard drive, and making sure you have AV and Spyware software disabled when you are trying to output. If none of that works, try changing the encoding to Software mode rather than Hardware (under Tools -> Options in MyDVD). Oh, and I'd continue to open MyDVD thru Start -> Programs rather than the Roxio Home app.

[Larry]

Hi All,

 

I figured I'd jump in here, rather than start a new thread on the same subject. I also am having problems with EMC9 hanging up when I try to burn my project. I am making a 38min instructional video with 10 chapter points and alot of edits and transitions. It seems to encode the 30sec intro movie but when it gets to the actual movie the preview stays on the first frame and it says 2 of 2 0% all day. I looked at this thread and updated the Graphics accelerator driver, but still no soap.

 

So I'm not sure where to go next. I also have had some issues with videowave 9 crashing/hanging but tried some suggestions from here and a little more patience.

 

The long of it is I used to run EMC8 on an XP machine and made a few DVD's with it. Just some editing, music addition and a title menu. That computer died and I bought a new XP desktop, Vista Laptop and EMC9 to integrate my capture into one product (I was using sonic). Since then I have been unable to burn a DVD from MYDVD9. I started this project in February on the Desktop and switched to the laptop for more memory and processor power.

 

Any help would be greatly appreciated.

0% progress is related to the video adapter drivers. If you have already updated them to the current version available (which your signature seems to indicate might be the case), then uninstall them, reboot and let the windows default ones take over, then install the latest driver. Make sure you are using drivers from the manufacturer of your video adapter, not from MS updates.

[grandpabruce]

MyDVD 9 was hanging at around 80% complete encoding (I'm using XP professional). Found the notes here and eventually seem to have arrived at a fix - went to the NVidia site and got latest drivers which did not fix the problem. I then found another couple of threads, one talked about updating the drivers for the CD/DVD R - mine is a TSST which is a couple of years old - went to http://www.samsungodd.com/ and downloaded their software for autoupdating drivers for the CD/DVD R. Another thread suggested saving the project before burning and naming the disk in the burn dialogue box. I also used a new disk (I'm using Bulkpak which are cheap and may also be giving problems). Anyway I cannot say which of these did the trick but it now works and succesfully burnt my first movie.

 

I think I have a moderate ability at this type of thing, I hate to think how a beginner would cope with this. It seems to me that testing of these products must be done on perfect build systems using latest versions of everything. Common people make your software more robust!

 

You aren't talking to Roxio, here. This is a users forum, and unless you see a Roxio logo by someone's name, they are just a user of the software.

 

For a consumer grade software, EMC 9 is a lot more robust than its competitors.

[wushuteach]

So you did see it encoding the Intro? If that's the case, then it could be either that there is something in your source file(s) that are corrupt, directx9 needs to be updated (can be done from Microsoft site, not thru Windows updates), or your video adapter isn't fully directx 9 compatible.

 

I would try updating Directx 9, defragging your hard drive, and making sure you have AV and Spyware software disabled when you are trying to output. If none of that works, try changing the encoding to Software mode rather than Hardware (under Tools -> Options in MyDVD). Oh, and I'd continue to open MyDVD thru Start -> Programs rather than the Roxio Home app.

 

Hi Larry,

 

The intro showed in the preview window but it always said 0% completion. I actually have directx10 so I did not go there. The computer did an automated defrag at 7AM this morning, so I left that alone. I did turn off my antivirus software and then I went with Software encoding mode and "viola" it worked. So it looks like that solved it. I can't remember what the downside is for using the Software mode, I'm just glad I don't have to edit from scratch a third time.

 

Thanks alot Larry, now it's off to address the sound delay issue.

[marie8888]

I see you are having the same problem I had encountered. I was getting so frustrated with trying all these suggestions. Finally I contacted my computer mfg, Dell. We spent 5 hours on the computer where they took control of my computer remotely. Turns out that there is a conflict with the video card NVIDEA which I see you also have the same one as me. She had me uninstall the card and the Roxio App. Then went to nvidea.com website and downloaded updated drivers then reinstalled the Roxio software and restarted the computer. It now works perfectly!

[Larry]

Hi Larry,

 

The intro showed in the preview window but it always said 0% completion. I actually have directx10 so I did not go there. The computer did an automated defrag at 7AM this morning, so I left that alone. I did turn off my antivirus software and then I went with Software encoding mode and "viola" it worked. So it looks like that solved it. I can't remember what the downside is for using the Software mode, I'm just glad I don't have to edit from scratch a third time.

 

Thanks alot Larry, now it's off to address the sound delay issue.

Ooops, forgot to check your sig, you're running Vista, so yeah the Directx 9 suggestion doesn't apply (my bad). Glad to hear the Software mode worked for you. What that tells me is that your video adapter doesn't seem to support all of the Directx functions, or the drivers for it aren't up to snuff yet for Vista. What you loose by not being able to "Hardware" render are the use of 3D transitions and some of the special effects because they depend on your video chips directx compatibility. And of course, possibly longer rendering times and more system resource utilization since it can't use the rendering abilities of your video GPU.

[doindy21]

I have the same problem as the person who posted this "hang" issue. I have tried your first suggestion of using VideoWave then closing and opening in MyDVD to burn. My progress bar hangs at 0 still. I am hesitant about downloading a new driver because my Sony VAIO is only about 1 week old. Would a computer this new need such a thing? Thanks for any advice in advance!

[grandpabruce]

I have the same problem as the person who posted this "hang" issue. I have tried your first suggestion of using VideoWave then closing and opening in MyDVD to burn. My progress bar hangs at 0 still. I am hesitant about downloading a new driver because my Sony VAIO is only about 1 week old. Would a computer this new need such a thing? Thanks for any advice in advance!

 

Is that a laptop? What video card/chip is in it?

[REDWAGON]

After you have entered your previously produced and saved Videowave production and brought it into MyDVD, have you used the "Preview" option to see if it plays all the way through, the way it was produced ??

 

Frank...

[Michelle39]

I too am having problems with it freezing at encoding. I am running windows vista and I am using the roxio creator DE. I have a NVIDIA GeForce 8600GT video card. I also have the intel core2 6320 1.86ghz chip. I have tried uninstalling and reinstalling my graphics driver. still no go. I have tried to update it but windows tells me that I have the latest version. And it is still hanging up. It does not even get a chance to encode any of the movie. It stays at 0%. I can preview the movie. So I know that part works. Any suggestions would be helpful.

Michelle