Easy Media Creator 9 error message

[grandma_of_3]

I purchsed a download version of Easy Media Creator 9 and have had nothing but problems with it.

Whenever I attempt to open the program I get the following message..

Roxio Easy Media Creator 9 suite.msi source code could not be found...

 

The program worked twice since I bought it in January.....

 

What is wrong and how can I fix it......

 

Very frustrated here

[Julesellen]

I've just tried to use the discs to reinstall but they don't work. The file just wont open. As its still under warranty I suppose I contact Roxio for replacements. Any advise

[grandpabruce]

I've just tried to use the discs to reinstall but they don't work. The file just wont open. As its still under warranty I suppose I contact Roxio for replacements. Any advise

 

Read Post #5 in this thread.

[Julesellen]

Yes I've read post 5, but as I previously wrote I don't know how to find the file in the 1st place, can someone please be more specific

Thanks

[Larry]

Yes I've read post 5, but as I previously wrote I don't know how to find the file in the 1st place, can someone please be more specific

Thanks

The "files" are the program and content .exe ones you downloaded, or are on the backup cd's you recieved, that you used to install the program originally. Those "self-extracting" exe files are what's being referred to in post #5. Once extracted to a folder on your hard drive, there will be the .msi file the repair is looking for.

[Julesellen]

Hi,

 

I have the same problem with the missing msi file when I've tried to do a repair from the control panel. However how can you do a clean install when you downloaded the software in the first place, I do have back up copy discs from Roxio but as they just only have exe files on them I have no idea how to use them to re-install or repair the program. Please help

[tbrewst]

An .msi file is a database of all the files, settings, and configuration information for the associated application.That file is placed on your harddrive in a hidden folder.It can also be on the installation discs to help with the installation.If Windows asks for it during installation or repair all you should have to do is put your install disc in and browse for it on the disc.

[Guitar_Bob]

I purchsed a download version of Easy Media Creator 9 and have had nothing but problems with it.

Whenever I attempt to open the program I get the following message..

Roxio Easy Media Creator 9 suite.msi source code could not be found...

 

The program worked twice since I bought it in January.....

 

What is wrong and how can I fix it......

 

Very frustrated here

I have the EXACT same problem. Now check this,

The attempted bad installation continues every time I reboot. I attempted to reinstall from my download, and it now reports it is corrupt.

 

Contacted tech support - they say buy a new download for $4.95. So, I attempted to uninstall the whole thing. Can't - "Another installation is in progress". So buying new download won't work.

 

So I can't uninstall, can't stop the bad install, the .msi file is NOT THERE (I did complete search of my hard drive) and my ROXIO EASY MEDIA CREATOR 9 SUITE DOES NOT WORK.

 

I certainly hope there is a moderator on this forum, because the company either owes us a fix or our money back.

[Julesellen]

You could try the following, as you have the downloaded installation file, which is a self extracting file:

 

Use Winzip or Winrar to extract the contents of the installation file to a suitable folder (the extraction will also create subfolders; leave the folder structure as it is). You will see that Roxio Easy Media Creator 9 suite.msi is one of the files extracted,

 

Then when you get the message that it cannot find the file, you should have the option to point it to where you have extracted it to.

 

If you do a clean uninstall, you can also try reinstalling by double clicking on setup.exe, which will also be one of the extracted files. If you do that don't delete the extracted files after the installation, in case you need to use them, for example for a repair.

 

Sorry to be so dumb but how do I find the installation file? I'm not sure where to look.

[jeanrosenfeld]

In your first post you mentioned that you had downloaded the files. I don't know the exact name of the file you downloaded (and I assume that you still have them on your hard drive in whatever folder you saved them in, or on CD), but it will be something like

 

RoxioEMCSuitev9.0_efisd_R03.exe

 

the bit after RoxioEMC9Suitev9,0 may be different (may depend on when you got it), but you should be able to recognise the file from the first part of the name. That is the one you should extract from.

 

The Contents installation file that you downloaded will have a name similar to

 

RoxioContentCDv9.0_SUI.exe

 

You install the Contents after you have installed the suite

[Morrisgirl68]

I currently have the same problem with the missing Suite.msi file. I downloaded winzip from the internet, and extracted the EMC9 program files. I think the file is in Roxio Easy Media Creator 9 folder and the file is Roxio Easy Media Creator 9 Suite. I too, obviously, bought the downloadable EMC9 from Roxio. I was able to finish the repair, and will now reboot the computer and see if it works. I'll keep you "posted"!

[Julesellen]

Thanks, found the file, followed previous advise re uninstalling and reinstalling then doing a repair on the program. I've also tried disabling the registry and repairing etc. None of these things have worked, I still do not have the Generate chapter menu check box. I'm now very frustrated, any other suggestions please

[Morrisgirl68]

I currently have the same problem with the missing Suite.msi file. I downloaded winzip from the internet, and extracted the EMC9 program files. I think the file is in Roxio Easy Media Creator 9 folder and the file is Roxio Easy Media Creator 9 Suite. I too, obviously, bought the downloadable EMC9 from Roxio. I was able to finish the repair, and will now reboot the computer and see if it works. I'll keep you "posted"!

 

 

Well, It didn't work. I can't even open the program. When I first purchased, downloaded, and installed the program, it worked fine. I worked with Videowave for about a week, and then I saved my work and closed down. The next time I tried to open EMC9, it wouldn't open. I tried going to Start, All Programs, and just opening Videowave, but that didn't work either. Does anyone have any other suggestions???? PLEASE!!! Thanks!

[jeanrosenfeld]

Thanks, found the file, followed previous advise re uninstalling and reinstalling then doing a repair on the program. I've also tried disabling the registry and repairing etc. None of these things have worked, I still do not have the Generate chapter menu check box. I'm now very frustrated, any other suggestions please

 

That is a different problem, perhaps you would have been better starting a new thread (you also tacked on to someone else's thread with that issue).

 

What resolution is your screen set at?

It would help if you posted your system specs. You can add them to your signature, as I have done, for example. (click My controls at the top of the forum click edit signature, type in the details).

 

What is running on the PC when this problem occurs? Try disabling all startup items, restart and do a repair of EMC 9 again.

[gi7omy]

Morrisgirl - it's always better to start a new thread - it seems your problem is different from the one originally stated

 

You say it diod work and then stopped. What may you have installed in the meantime (including windows updates)? If you can find out what else was installed, try uninstalling that and see if that restores the suite.

[smonteijr]

I certainly hope there is a moderator on this forum, because the company either owes us a fix or our money back.

 

I have a Gibson V and baby blue Strat, and play through Marshall.

 

As far as the forum goes, it is mostly users like me attempting to help users like you. It's not officially moderated by Roxio, although you will see Roxio staff post in the forums. So to assist you with getting your money back, you will have to contact Roxio directly.

 

What has me concerned is this download you bought. Exactly what was it? Was it the same version or a newer version of what you had? That sounds very shady in my opinion.

 

To end, can you provide more specs on your computer (see my sig).

 

Keep that train a rolling!

[gi7omy]

If you're talking about the missing isscript.msi file, I've had that problem (dunno why) on a new install of windows

 

If you go to the content package, open and extract that with winrar or winzip to a temporary folder, you will find a file there called "ISScript1050"

 

Run that and then try the install again

[grandpabruce]

I purchsed a download version of Easy Media Creator 9 and have had nothing but problems with it.

Whenever I attempt to open the program I get the following message..

Roxio Easy Media Creator 9 suite.msi source code could not be found...

 

The program worked twice since I bought it in January.....

 

What is wrong and how can I fix it......

 

Very frustrated here

 

Try going through the clean install instructions, as listed in the following:

 

http://forums.support.roxio.com/index.php?showtopic=24606

[Larry]

.....As far as the forum goes, it is mostly users like me attempting to help users like you. It's not officially moderated by Roxio, although you will see Roxio staff post in the forums. So to assist you with getting your money back, you will have to contact Roxio directly...........

smonteijr: You got part of that right, where one needs to contact roxio regarding refunds. As to moderating the forums, yes Roxio does officially moderate them, making sure posts are within guidelines. Their moderators will also post information from time to time on things like updates, new products, etc.... News type items. In general, they do not officially post replies to requests for support assitance.

 

Guitar_Bob: try gi7omy's suggestion, and if that does not help, post back so someone can try to offer some other suggestions.

[Guitar_Bob]

I have the EXACT same problem. Now check this,

The attempted bad installation continues every time I reboot. I attempted to reinstall from my download, and it now reports it is corrupt.

 

Contacted tech support - they say buy a new download for $4.95. So, I attempted to uninstall the whole thing. Can't - "Another installation is in progress". So buying new download won't work.

 

So I can't uninstall, can't stop the bad install, the .msi file is NOT THERE (I did complete search of my hard drive) and my ROXIO EASY MEDIA CREATOR 9 SUITE DOES NOT WORK.

 

I certainly hope there is a moderator on this forum, because the company either owes us a fix or our money back.

The Roxio tech support folks came through with a procedure that finally fixed the continuing download errors without my having to purchase another download. I had to run it twice though, as the first time it stopped the missing roxio....dot msi file message and substituted a different message. So, for all you friends and neighbors - here is the detailed fix for the problem.

 

( and for smonteijr - I play a 1969 Martin 12-string )

 

Thank you for Contacting Roxio Technical Support

 

These are the instructions for a clean installation.

The following instructions will completely remove Roxio Easy Media Creator.

Make sure you have the downloads or discs to reinstall.

 

Note that this will also remove any Sonic products from your computer.

 

 

Follow the instructions below to use the Microsoft Cleanup Utility to remove software

 

 

Download Microsoft windows installer clean up utility

 

a. Enter the following address into the Address Bar of your web browser:

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

b. Scroll down to and click on \"Download the Windows Installer Cleanup Utility package now\"

 

c. Click on Save and select to save to your Desktop Install and use the Installer Cleanup Utility to remove Easy Media Creator

 

a. On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install

 

b. Click on start, then All programs, and finally Windows Install Cleanup

 

c. Select ALL Roxio and Sonic programs

 

d. Click on Remove

 

 

Clean your temp files:

 

1) Please go to your Windows Start Menu and select run, in the run box type \"temp\" without the quotes and hit enter, a window should apear, delete as many of the files in that directory as ppossible. Any files that are still in use will be locked by windows, just work around them. This is OK. When that is done close the window. Please go to step 2, note it is almost identical, so dont be confused.

 

2) Please go to your Windows Start Menu and select run, in the run box type \"%temp%\" without the quotes and hit enter, a window should apear, delete as many of the files in that directory as ppossible. Any files that are still in use will be locked by windows just work around them. This is OK. When that is done close the window.

 

 

 

Once that is completed please disable your startup applications using MSCONFIG.

 

How to disable all startup apps using MSCONFIG

 

Disabling startup and system tray items

 

a. Click on the \"Start\" button and select \"Run\".

 

b. Type \"msconfig\" and click on the \"OK\" button or press the \"Enter\" key.

 

c. Select the \"Startup\" tab over on the right side.

 

d. Write down which items are checked, and then click on the \"Disable All\" button.

 

e. Select the \"Services\" tab.

 

f. check the box that says \"Hide all Microsoft Services\".

 

g. Click on the \"Disable All\" button.

 

h. Click on the \"Apply\" button and then click on \"OK\".

 

i. Click \"YES\" to restart the computer.

 

 

To reverse this just go back in and click \"enable all\" and restart

 

(that can be done once installation is complete)

 

 

2.) For the step below you will need to show hidden files.

 

This can be done by clicking on my computer, go up and click on tools, then folder options. then view. Make sure show hidden folders is checked and click apply.

 

 

When you try the step below you may receive a message that a file is in use.

 

Simply drag that file to your desktop and it can be removed after resarting the computer.

 

(please note that the username referred to below is the name you use when logged into Windows XP)

 

2. Delete these folders from your hard drive

 

C:\\Program Files\\Roxio

 

C:\\Program Files\\Sonic

 

C:\\Program Files\\Common Files\\Roxio Shared

 

C:\\Program Files\\Common Files\\Sonic Shared

 

Once completed empty the recycle bin.

 

3. Remove these keys from the registry:

 

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT

 

YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

 

To export a copy of your registry, please do the following.

 

a.Go to \"Start\" then \"Run\", type \"regedit\" and click \"OK\".

 

b.Locate and left click \"File\" in the upper left hand corner of the Registry editor.

 

c.Click \"Export\" (Export range All should be selected).

 

d.Choose a location on your hard drive and give the file a name.

 

e.Click \"Save\".Your registry should now be backed up in a .reg file to the location you specified.

 

Note: if you are not familiar with editing the Registry then you may want to have someone do it for you.

 

Registry Edit instructions:

 

Select the \"Start\" menu-->Select \"Run\"--->Type: regedit. Click \"OK\".

 

Double-click the \"HKEY_CURRENT_USER folder\" this will expand or open the folder.

 

b.Locate the \"Software\" folder

 

c.Locate the \"Roxio\" folder

 

d.Right click on Roxio and click delete.

 

(do the same for Sonic)

 

Double-click the \"Hkey_Local_Machine folder\" this will expand or open the folder.

 

 

b.Locate the \"Software\" folder

 

c.Locate the \"Roxio\" folder

 

d.Right click on Roxio and click delete.

 

(do the same for Sonic)

 

4. Restart and Reinstall

 

 

If you get an error message that says invalid key please reference the article below:

 

http://kb.roxio.com/content/kb/Creator/000116CR

 

Regards,

 

Roxio Technical Support

[bimicher]

The Roxio tech support folks came through with a procedure that finally fixed the continuing download errors without my having to purchase another download. I had to run it twice though, as the first time it stopped the missing roxio....dot msi file message and substituted a different message. So, for all you friends and neighbors - here is the detailed fix for the problem.

 

( and for smonteijr - I play a 1969 Martin 12-string )

 

Thank you for Contacting Roxio Technical Support

 

.

.

 

Regards,

 

Roxio Technical Support

 

These "clean install" instructions have been posted at the top of the Installation forum for over a month!

[jeanrosenfeld]

You could try the following, as you have the downloaded installation file, which is a self extracting file:

 

Use Winzip or Winrar to extract the contents of the installation file to a suitable folder (the extraction will also create subfolders; leave the folder structure as it is). You will see that Roxio Easy Media Creator 9 suite.msi is one of the files extracted,

 

Then when you get the message that it cannot find the file, you should have the option to point it to where you have extracted it to.

 

If you do a clean uninstall, you can also try reinstalling by double clicking on setup.exe, which will also be one of the extracted files. If you do that don't delete the extracted files after the installation, in case you need to use them, for example for a repair.