EMC 9 and Suite Products Fail To Launch

[WarningU2]

After installing EMC 9 everything is fine ... able to run the programs without error however a few days later I come back and click on the icon on my desktop and nada ... nothing ... no error ... no launch... just silence. I can see the progam attempts to start in task manager but ends in a sub sec. If I try to get launch the other programs directly the same thing although they did work right after install. The only exception is drag to disk and this annoying folder watcher ... which I have disabled.

 

If I uninstall and reinstall I'm ok again ... I've done this 3 times now and I have spent more time diagnosis than actually using this marvellous <sic> product. My old 7.5 worked great but after upgrading to ie 7 I received some sort of error that I found 7.5 didn't support ie 7.

 

I see there are a couple of other hits on this issue and I have tried downloading the buffer overrun hotfix ... no effect. Any suggestions? (I have opened a ticket with Roxio on this 428979)

 

 

My system info summary below:

System Information report written at: 08/10/07 23:52:44

System Name: HOST0760

[system Summary]

 

Item Value

OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 2 Build 2600

OS Manufacturer Microsoft Corporation

System Name HOST0760

System Manufacturer System manufacturer

System Model System Product Name

System Type X86-based PC

Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3412 Mhz

Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3412 Mhz

BIOS Version/Date American Megatrends Inc. 0312, 6/14/2005

SMBIOS Version 2.3

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

User Name HOST0760\Steve

Time Zone Eastern Daylight Time

Total Physical Memory 1,024.00 MB

Available Physical Memory 558.07 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 2.40 GB

Page File D:\pagefile.sys

[Beerman]

Are you running any type of registry cleaners? Some, like Nortons One Button checkup and some others are known to cause problems.

[WarningU2]

Are you running any type of registry cleaners? Some, like Nortons One Button checkup and some others are known to cause problems.

 

Thanks Beerman ... well yes as a matter of fact I do and I wondered that too. I have Norton's System Works 2006 with the one button and I have Registry Medic 5. They are normally pretty good and I can intercept something that will cause a problem but now that you have mentioned it I will exclude the keys in the registry for these EMC product(s) for any action. Do you know what keys are getting dinged by One Button by any chance ? Are there other threads here on this?

[Beerman]

Thanks Beerman ... well yes as a matter of fact I do and I wondered that too. I have Norton's System Works 2006 with the one button and I have Registry Medic 5. They are normally pretty good and I can intercept something that will cause a problem but now that you have mentioned it I will exclude the keys in the registry for these EMC product(s) for any action. Do you know what keys are getting dinged by One Button by any chance ? Are there other threads here on this?

No, I don't know what the keys are offhand but do know that WinDoctor is one culprit. You can try a repair as that should fix the registry and try a milder registry cleaner like RegSeeker or RegClean.

I'm hoping that the patch for v9 (and the new v10) will help to fix this so that cleaners can't touch certain registry keys.

[barryware]

You may want to "UN-DO" the actions that you reg cleaners took. You can go to the history log and un-do an action(s).

 

Maybe one at a time until it works. Then you will know the reg entry that causes the problem.

[WarningU2]

Ok it's only taken me several hours but I am operational again.

 

After I realized that One Button had caused me grief I carried out a clean uninstall and install per the instructions in this forum. Of course not leaving well enough alone I deleted the program files/roxio and document & settings\Steve\Application Data\Roxio folder. I did the later because there was a lot of crap from old roxio software (I've been running this suite for a long time ... version 5 I think).

 

When I came back up with the product I received the infamous certificate file is missing ... crap! Perhaps I shouldn't have removed that folder.

 

I went looking for help here. I found that a lot of the threads on this forum allude to the answer but never actually state it so ... because I want to end the pain I'm going to share what I did to resolve "certificate file is missing or has been corrupted" problem.

 

First off I downloaded the install files again. I tried I've lost count I think but it was the 6th attempt or 7th uninstall/reinstall before (I've been at this since 9 pm) I resolved this. Each time I learned something more to completely eradicate Roxio and Sonic (but caution don't go too far on the later but I think it is key in the end).

 

Note: I initially attempted reinstalls this with the extracted files that get put in temp directory (from the download) with a pf.tmp# name. I moved them to another directory to eventually put on a cd however because of the certificate error I thought it was best to run from the actual executable that was the download and extract each time.

 

Steps:

 

1) Create restore point

 

2) Remove / Add > uninstall ALL EMC products and Sonic Cinemedia Decoder

 

3) Run MS Cleanup utility > There is a Roxio Activation Module listed there (but not in the Add/Remove). I selected it and received a MSICUU Runtime error 214024882 and ms cleanup aborts. It did however remove the entry.

 

4) Msconfig disable all then reboot

 

5) regedit ...remove the hkeylocal machine roxio and sonic keys (as per the clean uinstall/install procedures)

 

** and this is where it didn't work - despite multiple attempts I kept receiving the certificate error - and that's when I said #$# it I will make this work or crash my pc trying **

 

My reading here and on google alluded to additional files that were deleted by support ... (oh I wish they would give a hint what files they were). So without this knowledge I did a search on my harddrive for all roxio and sonic files.

 

 

 

 

C:\Documents and Settings\All Users\Application Data\Sonic * (I think this is key)

 

6) This is an after the final install picture - some of these folders get removed by the uninstall but not all. The Sonic files frightened me because it appears to be used by another product I have Corel Photo Album ... links also to my sound card... but exploring I found this C:\Documents and Settings\All Users\Application Data\Sonic\sarlicense9.dat. Interestingly enough it was last updated when I tried my last certificate not found ... the same time stamp. Hmmmm. So I deleted this folder and left the other sonic folders. I deleted all the Roxio folders that were showing still after the uninstall.

 

7) Deleted all files in the temp directory (windows vars)

 

8) Deleted all files in windows\prefetch

 

9) Ran Registry Medic 5 and cleaned another 290 odd errors ... lots of roxio and sonic entries ( I had not run this registry cleaner during this process ... funny how what caused the grief I didn't initially try to use to fix it.

 

10) reboot

 

11) compact registry with registry medic

 

12) reboot

 

13) speed disk (nortons utility) ... does a defrag essentially

 

14) reboot

 

At this point I have a virginal system .. nothing says roxio

 

I run an install again ... but I select typical (I had done custom not using creative media experience) and ... SUCCESS !

 

I don't profess to know what of the above actually fixed it but it did or maybe it was blind luck. I hope that if you find this topic here you will not have to spend all night fixing it and my experience will save you time. I also wish that Roxio would please put the actual fix for this certificate error in the readme or on this forum AND warn people at least not to run One Button or registry cleaners BUT better still fix their product so it doesn't cause invalid registry entries. I still have to figure out which ones are getting flagged ... but thats another night.

[WarningU2]

At the risk of talking to myself ... this morning after grabbing a few hrs sleep I reviewed what norton cleans up and registry medic. I have placed the files at this site.

 

http://home.cogeco.ca/~steve_w2003/Files/

 

The first are the OBC files ... I excluded all the hits I received that it detected. I did leave the temporary file clean up and let it purge those.

 

The next set are for registry medic version 5 from iomatic ... I excluded all the hits ... some I don't think were relevant but I didn't want to take a chance

 

Well after rebooting and seeing what happened running obc and registry medic ... wait for it... EMC v9 started fine.

 

If you found this post a total waste of time I don't want to know but if it helped you in anyway please post a comment that all this documentation wasn't in vain. And if you find yourself here looking for the answer I know just how #%$# you are right now. Been there and I didn't want the Tshirt. Good Luck

[grandpabruce]

At the risk of talking to myself ... this morning after grabbing a few hrs sleep I reviewed what norton cleans up and registry medic. I have placed the files at this site.

 

http://home.cogeco.ca/~steve_w2003/Files/

 

The first are the OBC files ... I excluded all the hits I received that it detected. I did leave the temporary file clean up and let it purge those.

 

The next set are for registry medic version 5 from iomatic ... I excluded all the hits ... some I don't think were relevant but I didn't want to take a chance

 

Well after rebooting and seeing what happened running obc and registry medic ... wait for it... EMC v9 started fine.

 

If you found this post a total waste of time I don't want to know but if it helped you in anyway please post a comment that all this documentation wasn't in vain. And if you find yourself here looking for the answer I know just how #%$# you are right now. Been there and I didn't want the Tshirt. Good Luck

 

I think that your posts will help a lot of folks having the same problem. Thanks for posting your solutions.

[Beerman]

You obviously spent alot of time on this and I'm sure many will find it useful. I've had to do the clean install 3 times once before I was able to install EMC9 on one system. Seems like they hide keys just about everywhere.

I wish that upgrading to newer versions would not be such a chore but to play it safe, I follow the clean install instructions and for the most part, that makes things work.

[WarningU2]

BTW ... I received a response from Symantec to help them isolate the issue. I can't post the response here because "You are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited."

 

I've forwarded them to this link ... essentially they want me to run through each OBC option to identify which one it is. I'm not prepared to do that at this point but if anyone ever has this problem again ... contact symantec.

[Beerman]

BTW ... I received a response from Symantec to help them isolate the issue. I can't post the response here because "You are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited."

 

I've forwarded them to this link ... essentially they want me to run through each OBC option to identify which one it is. I'm not prepared to do that at this point but if anyone ever has this problem again ... contact symantec.

You mean to tell me they didn't blame Roxio? The nerve!