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Program trying to Reinstall?


MannyG

Question

I sent a "ticket" to support on this, but though I would try here.

 

All of a sudden when I open EMC9 I can get the "Home" Window to open up, but when I try to load some of the applications (e.g., PhotoSuite, VideoWave) some load OK and others act as if they were needing to be installed--an installing window pops up and ask for the original disk. It puts me into this isntall loop that I have to use the "End Program" from Task Manager to get out of. I not sure if I have tried to open these apps before, but I am pretty sure I intalled the whole program using the default settings when I originally installed it.

 

I am running Windows Vista on a AMD Turion64X2 and the only thing I have installed before this problem began happening was the Vista version of a program that came with my P-Touch labeler.

 

Thanks.

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I sent a "ticket" to support on this, but though I would try here.

 

All of a sudden when I open EMC9 I can get the "Home" Window to open up, but when I try to load some of the applications (e.g., PhotoSuite, VideoWave) some load OK and others act as if they were needing to be installed--an installing window pops up and ask for the original disk. It puts me into this isntall loop that I have to use the "End Program" from Task Manager to get out of. I not sure if I have tried to open these apps before, but I am pretty sure I intalled the whole program using the default settings when I originally installed it.

 

I am running Windows Vista on a AMD Turion64X2 and the only thing I have installed before this problem began happening was the Vista version of a program that came with my P-Touch labeler.

 

Thanks.

 

Did you try putting in the Program disk when it asked for it? Some of the files may be corrupt, which can happen, especially if you have your antivirus running when installing the software.

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Did you try putting in the Program disk when it asked for it? Some of the files may be corrupt, which can happen, especially if you have your antivirus running when installing the software.

 

Yes, the first time. And I don't recall if I let it go through the entire process. I was worried that having it go through the install would make things worse. Later, though I recall reading somewhere that there was a "repair install" or some option like that on the setup disk. I am waiting to hear from support to see what they recommend. But that sounds like a good next step. I would rather not uninstall and re-install if I did not have to.

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Yes, the first time. And I don't recall if I let it go through the entire process. I was worried that having it go through the install would make things worse. Later, though I recall reading somewhere that there was a "repair install" or some option like that on the setup disk. I am waiting to hear from support to see what they recommend. But that sounds like a good next step. I would rather not uninstall and re-install if I did not have to.

 

If it asks you again to put in the disk, why not put it in? What could be worse than some of the programs not working? If that doesn't work, THEN you try a repair.

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