Installation of MyDVD 9 halts at last moment

[DesertBiz]

HELP!

 

I just purchases and downloaded "MyDVD 9," and have tried (unsuccessfuly, I might add) to install this software, but--each time I seem to get to the last step of the installation process--an error box pops up, telling me that I have to FIRST install "Easy Media Creator 9" before the "remaining content 9 files" will be installed onto my computer.

 

Is this typical?

 

Do I need to first remove "Sonic Record Now (Ver. 6)" from my computer. Is either "MyDVD 9" and/or "Easy Media Creator 9" compatible with "Sonic Record Now (Ver. 6)"?

 

Or, should I depend on either "Easy Media Creator 9" (when it arrives in my mailbox in several days) OR "MyDVD 9," but not both?

 

Thanks a bunch!

 

DesertBiz

[DesertBiz]

In Bruce's absence - you can't install 'content' until the 'program' is in anyway

 

Also, Content needs to be manually installed by running setup.exe from it. If you try it the wrong way round, it will hiccup and tell you you need the other one in first so you should be safe

 

All content is anyway is a set of extra themes, templates and so on - it just gives you a bigger choice but isn't necessary really for running the app

 

Thanks for that suggestion!

 

I'll install the "Content" CD (if that's the kind of CD it is, anyway, though it's got the label of "Program" on it, just like the CD ahead of it that I installed the other evening).

 

Actually, I just received an e-mail from the seller of the EMC 9 product (the carton containing an orange CD and a white CD--both with the label "Program" on them) that they're having a "problem" with a new vendor they're trying out about these CDs being sent out this way--sad thing about it, is that the tech support person who e-mailed me back about this (two different-colored CDs, both with "Program" listed on them) can't seem to give me any suggestions on what to do about the situation, other than to install the "white" CD into my computer tray and give it a shot.

 

Crazy, huh?!

 

Anyway, thanks for your input on this in Bruce's absence.

 

Take care,

 

Rick

Victorville, CA

[bimicher]

Thanks for that suggestion!

 

I'll install the "Content" CD (if that's the kind of CD it is, anyway, though it's got the label of "Program" on it, just like the CD ahead of it that I installed the other evening).

 

Actually, I just received an e-mail from the seller of the EMC 9 product (the carton containing an orange CD and a white CD--both with the label "Program" on them) that they're having a "problem" with a new vendor they're trying out about these CDs being sent out this way--sad thing about it, is that the tech support person who e-mailed me back about this (two different-colored CDs, both with "Program" listed on them) can't seem to give me any suggestions on what to do about the situation, other than to install the "white" CD into my computer tray and give it a shot.

 

Crazy, huh?!

 

Why don't you look at the files on the CDs? That should tell you if they are both Program discs or one is a Content disc.

 

Anyway, thanks for your input on this in Bruce's absence.

 

Take care,

 

Rick

Victorville, CA

[DesertBiz]

Actually, letting it download and install itself is the worst thing you, or anyone else could do. You should download it to a folder, burn it to a CD, then install the file from your hard drive. If anything goes wrong, then you have the backed up file to try again.

 

Since I have never purchased any of the stripped down standalone products, I don't know if there are two files to download or not, but something surely is amiss, if you got the message that you did.

 

If you ordered EMC 9, now, then you will get TWO disks with it. One will be labeled Program, and the other will be labeled Content. You already know which one to install first.

 

Prior to installing EMC 9, uninstall the MyDVD 9 that you have. EMC9 has the full version of MyDVD and a whole lot more.

 

BTW, contact Customer Service, and let them know that you have purchased the full EMC9 version, and that you would like a refund on the MyDVD 9. They should give it to you, or credit that amount for your purchase of EMC 9.

 

Thanks a ton, Bruce!

 

Actually just to clear something up, I did, indeed, let the download for "MyDVD 9" complete, then I immediately saved it to a folder on my computer; THEN--and only then--did I click onto the program file from a folder on my C: drive.

 

If you say that "EMC 9" includes a full version of "MyDVD 9," I guess that sort of makes sense that the problem I was having in installing the "MyDVD 9" program recently is that (maybe) it was looking for "EMC 9" files, but couldn't find them (since, obviously, I hadn't yet installed "EMC 9").

 

Funny thing, though, is that, when on the Roxio site, I never recall reading anything about the differences between "EMC 9" and "MyDVD 9"--especially when it comes to which program is actually already included in the other (as you say, "MyDVD 9" already included with "EMC 9"). Maybe I just missed it on the site. If so, then "my bad!"

 

I've already submitted this same original concern to the Roxio tech' people via their web site for support, so when (and I hope they do) they get back to me on all this, I'll definitely request a refund to my credit card.

 

I received the "EMC 9" pack in the mail yesterday, so I'll be sure to FIRST remove everything referencing "MyDVD 9," THEN install "EMC 9."

 

Thanks, again, for your help here. I truly appreciate it!

[grandpabruce]

Thanks a ton, Bruce!

 

Actually just to clear something up, I did, indeed, let the download for "MyDVD 9" complete, then I immediately saved it to a folder on my computer; THEN--and only then--did I click onto the program file from a folder on my C: drive.

 

If you say that "EMC 9" includes a full version of "MyDVD 9," I guess that sort of makes sense that the problem I was having in installing the "MyDVD 9" program recently is that (maybe) it was looking for "EMC 9" files, but couldn't find them (since, obviously, I hadn't yet installed "EMC 9").

 

Funny thing, though, is that, when on the Roxio site, I never recall reading anything about the differences between "EMC 9" and "MyDVD 9"--especially when it comes to which program is actually already included in the other (as you say, "MyDVD 9" already included with "EMC 9"). Maybe I just missed it on the site. If so, then "my bad!"

 

I've already submitted this same original concern to the Roxio tech' people via their web site for support, so when (and I hope they do) they get back to me on all this, I'll definitely request a refund to my credit card.

 

I received the "EMC 9" pack in the mail yesterday, so I'll be sure to FIRST remove everything referencing "MyDVD 9," THEN install "EMC 9."

 

Thanks, again, for your help here. I truly appreciate it!

 

The MyDVD 9 that you downloaded should have installed. It is not, or should not be, dependent on having EMC 9 installed, so something just isn't right, there.

 

Good luck on the EMC 9 install. I hope that it goes well for you.

[DesertBiz]

Thank you.

 

You're quite welcome!

 

By the way, I did, indeed, install EMC 9 into the computer the other night, but now am confused one more time about the two CDs I received in the EMC 9 carton: as expected the first one on top (the ORANGE CE) is properly labled "Program" and says to "Install this CD;" however, the confusion lies in that the second CD also says "Program" on it, as well as including the inscription, "Install this CD." The only difference between the top-facing CD (the ORANGE one) and the second CD (that is also marked "Program") is that the second CD is WHITE (that's the ONLY difference, just by looking at them, at least, between these two CDs).

 

Is the second, WHITE CD the "Content" CD, or did the vendor I ordered EMC 9 from (www.mysoftwareconnection.com) accidentally send me TWO "Program" CDs? If I placed the WHITE CD into my computers CD tray, do I endganger something on my computer or possibly even creating a problem between it and the items already now installed onto my computer by way of the first ORANGE CD (also marked "Program")?

 

I'm ready to click into EMC 9 at this point, but if I'm prompted to install a "Content" CD, will the system be asking for a legit' "Content" CD, or the very WHITE (marked "Program") CD that came with my EMC 9 carton?

 

If you could advise me, Bruce, exactly what do you here, I'd greatly appreciate it!

 

All the best and thanks for your great help here!

 

Rick

Victorville, CA

[DesertBiz]

The MyDVD 9 that you downloaded should have installed. It is not, or should not be, dependent on having EMC 9 installed, so something just isn't right, there.

 

Good luck on the EMC 9 install. I hope that it goes well for you.

 

Thanks, again, Bruce!

 

Since "MyDVD 9" never did actually install itself (and doesn't even show up as my list of programs on my computer's control panel), I won't even have to remove it (but will keep on my C: drive the program file downloaded from the Roxio site) to now be able to install the "EMC 9" program and content CDs.

 

By the way, I forgot to mention this the last time, but thank you for your service in the U.S. Armed Forces, as well. Whatever side of the Vietnam War you were on (politically speaking), I salute you, sir, for your service.

 

All the best!

 

DesertBiz

Victorville, CA

[gi7omy]

In Bruce's absence - you can't install 'content' until the 'program' is in anyway

 

Also, Content needs to be manually installed by running setup.exe from it. If you try it the wrong way round, it will hiccup and tell you you need the other one in first so you should be safe

 

All content is anyway is a set of extra themes, templates and so on - it just gives you a bigger choice but isn't necessary really for running the app

[grandpabruce]

Thanks, again, Bruce!

 

Since "MyDVD 9" never did actually install itself (and doesn't even show up as my list of programs on my computer's control panel), I won't even have to remove it (but will keep on my C: drive the program file downloaded from the Roxio site) to now be able to install the "EMC 9" program and content CDs.

 

By the way, I forgot to mention this the last time, but thank you for your service in the U.S. Armed Forces, as well. Whatever side of the Vietnam War you were on (politically speaking), I salute you, sir, for your service.

 

All the best!

 

DesertBiz

Victorville, CA

 

Thank you.

[DesertBiz]

There should be 2 files. A program file and a content file. The program file must be installed before the Content file. Make sure you're using the correct file.

If you've done this and still get this error, there is a problem.

EMC9 should remove conflicting programs such as Sonic but you can't have EMC's Drag to Disc and Sonic's DLA installed together or you'll have problems. The install should take care of this for you.

 

No, I'm not a "hit-and-run poster."

 

I understand the difference (at least, I'm pretty sure I do) between "content" files and "program" files, but I would think all I had to do was click onto the downloaded (Roxio online-purchased program of "MyDVD 9") file and let it automatically install from there. The end of the install process (of "MyDVD 9") clearly asks for me to first install "Roxio Easy Media Creator 9" before I can continue with the finished install (of "MyDVD 9"). That's what's so confusing about all this. I should, I would assume, just have to click into what I downloaded recently from the Roxio site and--boom-bang!--I should be in business after this, right? Please tell me where I'm missing it!

 

Thanks for your help here. For the heck of it, I've already ordered (a CD version of) "Easy Media Creator 9," just in case it turns out I need both "Easy Media Creator 9" AND "MyDVD 9" to make it all come together and I can FINALLY create, record and burn DVDs on my computer (I installed, for the first time, an additional DVD drive into my computer recently without blowing anything up or damaging my hard drive in any way, and I can clearly and easily already play DVDs in that same new drive with no problems whatsoever).

 

Also, is "Easy Media Creator 9" even compatible with "MyDVD 9"? If it comes down to where I just can't install "MyDVD 9" after all is said and done, can I get by (that is, producing and burning DVDs of my music gigs) just using "Easy Media Creator 9"? In other words, what's the advantages when it comes to DVD-creation, recording and/or burning of "MyDVD 9" versus "Easy Media Creator 9"?

 

Just a note, too, when it comes to "content" and "program" files, I only received ONE file upon download from the Roxio site when I purchased "MyDVD 9" recently.

 

Thanks, again!

 

DesertBiz

[grandpabruce]

No, I'm not a "hit-and-run poster."

 

I understand the difference (at least, I'm pretty sure I do) between "content" files and "program" files, but I would think all I had to do was click onto the downloaded (Roxio online-purchased program of "MyDVD 9") file and let it automatically install from there. The end of the install process (of "MyDVD 9") clearly asks for me to first install "Roxio Easy Media Creator 9" before I can continue with the finished install (of "MyDVD 9"). That's what's so confusing about all this. I should, I would assume, just have to click into what I downloaded recently from the Roxio site and--boom-bang!--I should be in business after this, right? Please tell me where I'm missing it!

 

 

[Thanks, again!

 

DesertBiz

 

 

Actually, letting it download and install itself is the worst thing you, or anyone else could do. You should download it to a folder, burn it to a CD, then install the file from your hard drive. If anything goes wrong, then you have the backed up file to try again.

 

Since I have never purchased any of the stripped down standalone products, I don't know if there are two files to download or not, but something surely is amiss, if you got the message that you did.

 

If you ordered EMC 9, now, then you will get TWO disks with it. One will be labeled Program, and the other will be labeled Content. You already know which one to install first.

 

Prior to installing EMC 9, uninstall the MyDVD 9 that you have. EMC9 has the full version of MyDVD and a whole lot more.

 

BTW, contact Customer Service, and let them know that you have purchased the full EMC9 version, and that you would like a refund on the MyDVD 9. They should give it to you, or credit that amount for your purchase of EMC 9.

[Beerman]

HELP!

 

I just purchases and downloaded "MyDVD 9," and have tried (unsuccessfuly, I might add) to install this software, but--each time I seem to get to the last step of the installation process--an error box pops up, telling me that I have to FIRST install "Easy Media Creator 9" before the "remaining content 9 files" will be installed onto my computer.

 

Is this typical?

 

Do I need to first remove "Sonic Record Now (Ver. 6)" from my computer. Is either "MyDVD 9" and/or "Easy Media Creator 9" compatible with "Sonic Record Now (Ver. 6)"?

 

Or, should I depend on either "Easy Media Creator 9" (when it arrives in my mailbox in several days) OR "MyDVD 9," but not both?

 

Thanks a bunch!

 

DesertBiz

There should be 2 files. A program file and a content file. The program file must be installed before the Content file. Make sure you're using the correct file.

If you've done this and still get this error, there is a problem.

EMC9 should remove conflicting programs such as Sonic but you can't have EMC's Drag to Disc and Sonic's DLA installed together or you'll have problems. The install should take care of this for you.

[grandpabruce]

There should be 2 files. A program file and a content file. The program file must be installed before the Content file. Make sure you're using the correct file.

If you've done this and still get this error, there is a problem.

EMC9 should remove conflicting programs such as Sonic but you can't have EMC's Drag to Disc and Sonic's DLA installed together or you'll have problems. The install should take care of this for you.

 

I started typing the same as you, about 10 minutes after the OP posted, but I am not sure that MyDVD has 2 files to download, so I deleted mine.

 

We will find out, if the OP isn't a hit and run poster.

[Beerman]

I started typing the same as you, about 10 minutes after the OP posted, but I am not sure that MyDVD has 2 files to download, so I deleted mine.

 

We will find out, if the OP isn't a hit and run poster.

Yes, that does make sense. Not having that program by itself, I don't know either. It would make sense that after the program is installed that the content side of it would then install but I went right over that part too fast.

Reading it again still confuses me!