Error When Trying To Burn Dvd

[vsalzman1]

I have a user who is trying to burn data to a DVD. He receives the following error after choosing "Start Recording" in a DVD project:

 

"The disk in the recorder is not the proper media for this project. Please insert a blank DVD".

 

He is using a brand new DVD-R and it is blank. He has a DVD-RW drive. I have installed the latest patch for version 5. He is running Win2000 SP4 with all of the latest patches. When he tries to access the CD in Windows Explorer, he receives an I/O error. Is this a problem with the DVD type he is using? Thanks!

[ogdens]

I have a user who is trying to burn data to a DVD. He receives the following error after choosing "Start Recording" in a DVD project:

 

"The disk in the recorder is not the proper media for this project. Please insert a blank DVD".

 

He is using a brand new DVD-R and it is blank. He has a DVD-RW drive. I have installed the latest patch for version 5. He is running Win2000 SP4 with all of the latest patches. When he tries to access the CD in Windows Explorer, he receives an I/O error. Is this a problem with the DVD type he is using? Thanks!

 

Does the DVD-RW drive support burning on DVD-R's?.

[lynn98109]

I have a user who is trying to burn data to a DVD. He receives the following error after choosing "Start Recording" in a DVD project:

 

"The disk in the recorder is not the proper media for this project. Please insert a blank DVD".

 

He is using a brand new DVD-R and it is blank. He has a DVD-RW drive. I have installed the latest patch for version 5. He is running Win2000 SP4 with all of the latest patches. When he tries to access the CD in Windows Explorer, he receives an I/O error. Is this a problem with the DVD type he is using? Thanks!

 

The two most common problems are DVD dash vs DVD plus, and someone trying to burn DVDs with a combo (CD-RW/DVD-ROM) drive. If you have the burner id string, you can google it and see if either of those condiltions apply. (Altho you've said the dash/plus does not)

 

Lynn

[kenbrenli]

I have a user who is trying to burn data to a DVD. He receives the following error after choosing "Start Recording" in a DVD project:

 

"The disk in the recorder is not the proper media for this project. Please insert a blank DVD".

 

He is using a brand new DVD-R and it is blank. He has a DVD-RW drive. I have installed the latest patch for version 5. He is running Win2000 SP4 with all of the latest patches. When he tries to access the CD in Windows Explorer, he receives an I/O error. Is this a problem with the DVD type he is using? Thanks!

I'm currently going thru the same thing. I spent HOURS on the phone with Dell thinking that it was a hardware issue...only to be told that its software. So I guess I've got to pony up $$$ and buy a newer version. Unless of course someone has any help for us......lol.

[jssilva]

I'm currently going thru the same thing. I spent HOURS on the phone with Dell thinking that it was a hardware issue...only to be told that its software. So I guess I've got to pony up $$$ and buy a newer version. Unless of course someone has any help for us......lol.

 

You have to provide more information than "I'm currenty going thru the same thing". No, it is not a software problem unless the software is too old to recognize the recorder. Software does not care what kind of disk you are using. It is a hardware problem. If the software supports the hardware and the hardware does not recognize the disk the software does not know what to do with it. What recorder do you have, and what is the version of the firmware? What kind of disk are you trying to use? Does the drive's firmware support the disk? Help us help you by providing the information that might shed some light on the problem.

[lynn98109]

I'd suggest you go to the FREQUENT ANSWERS post pinned to the top of the board, and come back with enough info for us to work with.

 

Making changes to the system/software/hardware can change other things, and saying "I'm having a problem" doesn't give anything that enables us to make an educated guess.

 

It is also possible that there are enough differences between your system and that of the person being helped by the OP that it should be an entirely different thread because it is an entirely unrelated problem.

 

Lynn

[kenbrenli]

You have to provide more information than "I'm currenty going thru the same thing". No, it is not a software problem unless the software is too old to recognize the recorder. Software does not care what kind of disk you are using. It is a hardware problem. If the software supports the hardware and the hardware does not recognize the disk the software does not know what to do with it. What recorder do you have, and what is the version of the firmware? What kind of disk are you trying to use? Does the drive's firmware support the disk? Help us help you by providing the information that might shed some light on the problem.

Ok- let me answer some of your questions......I have a DVD-CDR drive- its a NEC DVD+RW ND-1100A. Yesterday while on live support with Dell, I downloaded a flash patch.....and restarted my computer. It still didn't work. Then I uninstalled my drive......and it still doesn't work. The drive will read a disc- but when I go to copy that disc, it won't read the blank one. I'm using DVD-R's by two different makers Maxell and imation) They're both 8X write speeds. I've tried every single blank disc that I have ( I have 2 packages) and it won't read any of them. I've spent hours on the phone with Dell......and unfortunately, it hasn't gotten me anywhere. thatss why I came here- and I saw someone with the same problem that I am having (well, I'm assuming its the same problem) Any help would be appreciated.....especially where as I'm not that computer savvy. Thank you.

 

Also- when I go to burn a DVD- I'm stuck on the 16X speed- even though my DVD's are 8X. Its not letting me change the speed.

[lynn98109]

Ok- let me answer some of your questions......I have a DVD-CDR drive- its a NEC DVD+RW ND-1100A. Yesterday while on live support with Dell, I downloaded a flash patch.....and restarted my computer. It still didn't work. Then I uninstalled my drive......and it still doesn't work. The drive will read a disc- but when I go to copy that disc, it won't read the blank one. I'm using DVD-R's by two different makers Maxell and imation) They're both 8X write speeds. I've tried every single blank disc that I have ( I have 2 packages) and it won't read any of them. I've spent hours on the phone with Dell......and unfortunately, it hasn't gotten me anywhere. thatss why I came here- and I saw someone with the same problem that I am having (well, I'm assuming its the same problem) Any help would be appreciated.....especially where as I'm not that computer savvy. Thank you.

 

Also- when I go to burn a DVD- I'm stuck on the 16X speed- even though my DVD's are 8X. Its not letting me change the speed.

 

According to this http://www.dvd-gear.com/nec-nd-1100a.htm I'm surprissed it can go 8x.

 

This says thee drive will only work with DVD plus media. You say you are trying to use DVD dash media. Go get some DVD plus media.

 

Lynn

[vsalzman1]

The two most common problems are DVD dash vs DVD plus, and someone trying to burn DVDs with a combo (CD-RW/DVD-ROM) drive. If you have the burner id string, you can google it and see if either of those condiltions apply. (Altho you've said the dash/plus does not)

 

Lynn

 

Hi! Ok, we were finally able to try the DVD+R media and now he gets the following error when it is finished recording:

 

"Easy CD Creator has detected that there were errors during the recording or that there are errors on your new CD"

 

He clicks OK to that and gets the next error:

 

"The following errors occured while creating the CD:

E80041899: Write error- buffer underrun occurred - [06/c5/00]

E80041925: TrackWriter error - Command retry failed - [T7118]"

 

He clicks OK on that and then gets a Trackwriter error. The CD tray then opens to eject the disk and when you close it back up, it reboots the PC. We've tried several different new CDs with the same result. Any ideas? Thanks!!

[lynn98109]

Hi! Ok, we were finally able to try the DVD+R media and now he gets the following error when it is finished recording:

 

"Easy CD Creator has detected that there were errors during the recording or that there are errors on your new CD"

 

He clicks OK to that and gets the next error:

 

"The following errors occured while creating the CD:

E80041899: Write error- buffer underrun occurred - [06/c5/00]

E80041925: TrackWriter error - Command retry failed - [T7118]"

 

He clicks OK on that and then gets a Trackwriter error. The CD tray then opens to eject the disk and when you close it back up, it reboots the PC. We've tried several different new CDs with the same result. Any ideas? Thanks!!

 

Sounds like not enough resources to do a DVD. (I assume the "usual" was done - defrag, turn off unneeded programs like ScreenSaver, AV, etc)

 

It is strange that you say it is a DVD-RW, and yet it seems to recognize a DVD plus media. In fact, if it is referring to a "CD", it may be a combo drive, and not capable of burning a DVD at all. It would help to have the system specs.

 

Lynn

[vsalzman1]

Sounds like not enough resources to do a DVD. (I assume the "usual" was done - defrag, turn off unneeded programs like ScreenSaver, AV, etc)

 

It is strange that you say it is a DVD-RW, and yet it seems to recognize a DVD plus media. In fact, if it is referring to a "CD", it may be a combo drive, and not capable of burning a DVD at all. It would help to have the system specs.

 

Lynn

 

We are actually in the process of cleaning that PC up, the user was out of hard drive space. Thus, the reason he is trying to burn file to a DVD. Defrag has been run, etc.

 

My mistake on the DVD, it is actually a DVD+RW combo CD RW High Speed. The drive is a Phillips D01 that came with the Dell 4500 running WinXP with all service packs. I have updated the firmware for it with no changes.

[lynn98109]

We are actually in the process of cleaning that PC up, the user was out of hard drive space. Thus, the reason he is trying to burn file to a DVD. Defrag has been run, etc.

 

My mistake on the DVD, it is actually a DVD+RW combo CD RW High Speed. The drive is a Phillips D01 that came with the Dell 4500 running WinXP with all service packs. I have updated the firmware for it with no changes.

 

In other words, it is capable of PLAYING a commercial DVD or CD, reading a DVD+R or RW or a CD-R or RW, and writing to CD-Rs and standard (1-4x) and High Speed (5-12x) CD-RWs.

 

Buy a spindle of CD-Rs, that should solve the problem.

 

Lynn

[vsalzman1]

In other words, it is capable of PLAYING a commercial DVD or CD, reading a DVD+R or RW or a CD-R or RW, and writing to CD-Rs and standard (1-4x) and High Speed (5-12x) CD-RWs.

 

Buy a spindle of CD-Rs, that should solve the problem.

 

Lynn

 

According to Dell's website, this drive is capable of recording DVDs. Does RW not mean Re-writable, indicating that it can write over data already on the DVD?

[lynn98109]

According to Dell's website, this drive is capable of recording DVDs. Does RW not mean Re-writable, indicating that it can write over data already on the DVD?

 

vsalzman1 -

 

You still have not given us the id string of the drive, you have merely stated that it "is a DVD+RW" and that it "is a combo drive" - which is NOT the same thing.

 

kenbrenli, who put his own - unrelated - problem into this thread, DID give his drive id string, and it was a simple matter of going to google and verifying he was trying to use the incorrect type of DVD (dash rather than plus).

 

You still aren't providing needed information. So I'm going to give some information.

 

First, from FREQUENT ANSWERS, pinned to the top of hte board - you did read that before posting, didn't you? -

 

Needed information: Altho it seems like it would be fairly simple to just say what has gone wrong, in fact it's like there is no absolute answer to "the car won't start", which could have to do with lack of fuel, sparkplug problems, missing key, etc.

 

So, please:

• name which program which gives you the problem - Music CD Project, Data CD Project, Direct CD, Disc Copy, etc.
  
• give your operating system (Win98SE, WinXP SP1, Linux, etc.)
  
• clarify which Roxio version number - the version number can be found by going to the program in question, clicking on "help" at the top, and then "about".
  
• tell us your drive identifier - to get the ID string, right-click on the "my computer" icon, go to "properties" at the bottom of the menu, the hardware tab, then Device Manager, then click on the + alongside the CDROM icon.
  
• what recent changes/updates/upgrades you have made to software or hardware.
  

CD-RWs are a fine tool, but not a long-term tool. The same quality that enables them to be re-written will cause them to fade to blank over time. They can still be re-used, but eventually not even an ISO based program will retrieve them. There is no hard-and-fast rule as to how long they will last, but the more critical the situation the more you should worry about this.

 

There are three kinds of CD-RW media

• standard (1-4x)
  
• "high-speed" (4-10x or 4-12x)
  
• "ultra-speed" (10x or 12x and up)
  

There is different technology behind each of the three forms of CD-RW, and they are not compatable. If your burner's middle number is 4x or lower, it will only use standard; up to 10 or 12, it can use standard and "high-speed" RW's higher than that, it can use "high-speed" and "ultra-speed", and possibly standard.

 

(To check what your burner can use, open any project, like MusicProject or DataProject, click on "Tools", click on "CD Drive Properties", click on the drive you want to check, and there is a drop-down box for "supported media". It will list CD-RW, CD-RW (High Speed), and CD-RW (Ultra Speed) seperately.)

 

Further on the qustion of R vs RW -

 

Optical media types:

• commercial CDs, which have the pits and lands physically pressed into the metal
  
• CD-R, which have the pits and lands created by "cooking" a dye with the laser - they aren't quite as stable as commercially pressed CDs, but still pretty stable
  
• CD-RW, which have the pits and lands created by melting and re-crystalizing an alloy with the laser. The alloy will tend to un-recrystalize, reverting to it's original state, and causing the pits and lands to disappear - and all the data with it.
  

So, if the idea is to KEEP the data, NEVER use CD-RW, and NEVER format the disc.

You can't erase something from CD-RW any more than you can erase it from CD-R - it is possible to delete it from the TOC - Table of Contents - but you do not get the space back on either CD-RW or CD-R. The difference is, you can erase the ENTIRE CD-RW and start over - which is why it can be useful for testing purposes, or for transferring files from one computer to another.

 

It is possible to use CD-R with Classic Creator, "finalize session, don't finalize CD", and add to it (be sure to "import session", which merely carries over the TOC so you can find the files again) or you will be back asking about "missing files".

 

You can also use CD-RW with Classic Creator, the same way, but it will fade out. There is someone on another board panicing becauses files are missing on his DVD-RW. I think it took long enough to fill the DVD-RW that probably some of it has faded beyond what a recovery program can find.

 

You don't have to take my word for it. I didn't believe my software guru when she said CD-RW was too unstable for backup, and I learned the hard way. You can do that too if you want.

 

OR, you can stick to unformatted CD-Rs, or use a Zip drive or Flash drive.

 

Lynn

[vsalzman1]

vsalzman1 -

 

You still have not given us the id string of the drive, you have merely stated that it "is a DVD+RW" and that it "is a combo drive" - which is NOT the same thing.

 

kenbrenli, who put his own - unrelated - problem into this thread, DID give his drive id string, and it was a simple matter of going to google and verifying he was trying to use the incorrect type of DVD (dash rather than plus).

 

You still aren't providing needed information. So I'm going to give some information.

 

First, from FREQUENT ANSWERS, pinned to the top of hte board - you did read that before posting, didn't you? -

 

Needed information: Altho it seems like it would be fairly simple to just say what has gone wrong, in fact it's like there is no absolute answer to "the car won't start", which could have to do with lack of fuel, sparkplug problems, missing key, etc.

 

So, please:

• name which program which gives you the problem - Music CD Project, Data CD Project, Direct CD, Disc Copy, etc.
  
• give your operating system (Win98SE, WinXP SP1, Linux, etc.)
  
• clarify which Roxio version number - the version number can be found by going to the program in question, clicking on "help" at the top, and then "about".
  
• tell us your drive identifier - to get the ID string, right-click on the "my computer" icon, go to "properties" at the bottom of the menu, the hardware tab, then Device Manager, then click on the + alongside the CDROM icon.
  
• what recent changes/updates/upgrades you have made to software or hardware.
  

CD-RWs are a fine tool, but not a long-term tool. The same quality that enables them to be re-written will cause them to fade to blank over time. They can still be re-used, but eventually not even an ISO based program will retrieve them. There is no hard-and-fast rule as to how long they will last, but the more critical the situation the more you should worry about this.

 

There are three kinds of CD-RW media

• standard (1-4x)
  
• "high-speed" (4-10x or 4-12x)
  
• "ultra-speed" (10x or 12x and up)
  

There is different technology behind each of the three forms of CD-RW, and they are not compatable. If your burner's middle number is 4x or lower, it will only use standard; up to 10 or 12, it can use standard and "high-speed" RW's higher than that, it can use "high-speed" and "ultra-speed", and possibly standard.

 

(To check what your burner can use, open any project, like MusicProject or DataProject, click on "Tools", click on "CD Drive Properties", click on the drive you want to check, and there is a drop-down box for "supported media". It will list CD-RW, CD-RW (High Speed), and CD-RW (Ultra Speed) seperately.)

 

Further on the qustion of R vs RW -

 

Optical media types:

• commercial CDs, which have the pits and lands physically pressed into the metal
  
• CD-R, which have the pits and lands created by "cooking" a dye with the laser - they aren't quite as stable as commercially pressed CDs, but still pretty stable
  
• CD-RW, which have the pits and lands created by melting and re-crystalizing an alloy with the laser. The alloy will tend to un-recrystalize, reverting to it's original state, and causing the pits and lands to disappear - and all the data with it.
  

So, if the idea is to KEEP the data, NEVER use CD-RW, and NEVER format the disc.

You can't erase something from CD-RW any more than you can erase it from CD-R - it is possible to delete it from the TOC - Table of Contents - but you do not get the space back on either CD-RW or CD-R. The difference is, you can erase the ENTIRE CD-RW and start over - which is why it can be useful for testing purposes, or for transferring files from one computer to another.

 

It is possible to use CD-R with Classic Creator, "finalize session, don't finalize CD", and add to it (be sure to "import session", which merely carries over the TOC so you can find the files again) or you will be back asking about "missing files".

 

You can also use CD-RW with Classic Creator, the same way, but it will fade out. There is someone on another board panicing becauses files are missing on his DVD-RW. I think it took long enough to fill the DVD-RW that probably some of it has faded beyond what a recovery program can find.

 

You don't have to take my word for it. I didn't believe my software guru when she said CD-RW was too unstable for backup, and I learned the hard way. You can do that too if you want.

 

OR, you can stick to unformatted CD-Rs, or use a Zip drive or Flash drive.

 

Lynn

 

We have resolved the problem by installing Nero. Thank you.

[lynn98109]

We have resolved the problem by installing Nero. Thank you.

 

Glad you found a solultion.

 

No doubt you have a newer Version of Nero; Roxio ceased all support on this 1999 program in November 2004 - other than space for volunteers to answer questions.

 

If the Nero program is what came with the burner, then it would be a program that the burner manufacturer feels will work with the burner.

 

If you want to use RW media, you, too, may get to find out how unreliable it is.

 

Lynn

[vsalzman1]

Glad you found a solultion.

 

No doubt you have a newer Version of Nero; Roxio ceased all support on this 1999 program in November 2004 - other than space for volunteers to answer questions.

 

If the Nero program is what came with the burner, then it would be a program that the burner manufacturer feels will work with the burner.

 

If you want to use RW media, you, too, may get to find out how unreliable it is.

 

Lynn

 

Actually the burner came with Roxio. Thanks.

[ogdens]

Actually the burner came with Roxio. Thanks.

 

Maybe this will help you understand what a OEM version of Roxio is:

 

An OEM is usually a version that a large computer manufacturer buys and installs to sell preinstalled on their computer (sometimes they may add features that are only available in the full retail Platinum eddition) The computer buyer gets a copy of the preinstalled software in case they have to reinstall it on their computer. For example, if the files get corrupt or the hard drive has to be reformatted, that computer user needs a copy of the software to reinstall the software that came with the computer. OEM means Original Equipment Manufacturer.

 

Some OEM, versions come with CD burners (this fits your situation).

 

These "Basic" versions vary and are customized to fit the contract of the OEM purchaser.

 

Likewise, ALL support comes from your OEM provider and not from Roxio.

[Brendon]

That was interesting.

 

[vsalzman1]

Maybe this will help you understand what a OEM version of Roxio is:

 

An OEM is usually a version that a large computer manufacturer buys and installs to sell preinstalled on their computer (sometimes they may add features that are only available in the full retail Platinum eddition) The computer buyer gets a copy of the preinstalled software in case they have to reinstall it on their computer. For example, if the files get corrupt or the hard drive has to be reformatted, that computer user needs a copy of the software to reinstall the software that came with the computer. OEM means Original Equipment Manufacturer.

 

Some OEM, versions come with CD burners (this fits your situation).

 

These "Basic" versions vary and are customized to fit the contract of the OEM purchaser.

 

Likewise, ALL support comes from your OEM provider and not from Roxio.

 

Great, I'll keep that in mind next time I need help with the Roxio product. For now, Nero is working just fine for us. Thank you.

[rahim]

Hello,

 

Similar issues here. I run ECDC platinum version5.3.5.10v on a win98se system. I have 512mb ddr ram and a 3g processor. My dvd burner is an nec ND-1300A. It's manual says it is fine with +/- r &rw dvd media. ECDC says likewise in its "cd drive properties". ECDC can see the drive and recognizes it as a burner. When I click "record", I notice that the "write speed" field on the "record DVD setup" box is blank and cannot be set to any particular speed. the media I am using is maxell dvd-r "1-16x speed". the dvd burners manual recommends maxell dvd-r at 4x. When I click "start recording" and go to "record CD progress" the burn never happens and the disk ejects, I get an "E80070057 error: The parameter is incorrect". There is no help topic associated. I have updated firmware for the drive....i am stumped.

 

any ideas much appreciated.

[lynn98109]

Hello,

 

Similar issues here. I run ECDC platinum version5.3.5.10v on a win98se system. I have 512mb ddr ram and a 3g processor. My dvd burner is an nec ND-1300A. It's manual says it is fine with +/- r &rw dvd media. ECDC says likewise in its "cd drive properties". ECDC can see the drive and recognizes it as a burner. When I click "record", I notice that the "write speed" field on the "record DVD setup" box is blank and cannot be set to any particular speed. the media I am using is maxell dvd-r "1-16x speed". the dvd burners manual recommends maxell dvd-r at 4x. When I click "start recording" and go to "record CD progress" the burn never happens and the disk ejects, I get an "E80070057 error: The parameter is incorrect". There is no help topic associated. I have updated firmware for the drive....i am stumped.

 

any ideas much appreciated.

Have you updated the firmware of your DVD burner? The ability of DVD burners to recognize various types of media is included in the burner firmware. If that doesn't do it, then it may be that this 1999 program is simply too old (even with updates - I think the last one was in 2003, with burner support Driveup patches thru Nov 2004) to deal with such new equipment.

 

(I assume you are trying to make a data DVD. The earliest Version to support video DVDs was Version 6.)

 

Have you tried the software that came with the burner? Usually mfgrs include a program they feel will work well with the burner.

 

Lynn

[ogdens]

Hello,

 

Similar issues here. I run ECDC platinum version5.3.5.10v on a win98se system. I have 512mb ddr ram and a 3g processor. My dvd burner is an nec ND-1300A. It's manual says it is fine with +/- r &rw dvd media. ECDC says likewise in its "cd drive properties". ECDC can see the drive and recognizes it as a burner. When I click "record", I notice that the "write speed" field on the "record DVD setup" box is blank and cannot be set to any particular speed. the media I am using is maxell dvd-r "1-16x speed". the dvd burners manual recommends maxell dvd-r at 4x. When I click "start recording" and go to "record CD progress" the burn never happens and the disk ejects, I get an "E80070057 error: The parameter is incorrect". There is no help topic associated. I have updated firmware for the drive....i am stumped.

 

any ideas much appreciated.

 

Is it ok with CD's.?

[rahim]

Hello all,

 

Thanks for the very prompt replies.

 

It does work with CD's and I found out last night that it works with a quite old 4x DVD+r. It seems that the problem is the medium. It claimed to be "1-16x"...but i think in reality that means 16x and may not be supported by the drive. Thats why ECDC couldnt give a write speed...I think.

[ogdens]

Hello all,

 

Thanks for the very prompt replies.

 

It does work with CD's and I found out last night that it works with a quite old 4x DVD+r. It seems that the problem is the medium. It claimed to be "1-16x"...but i think in reality that means 16x and may not be supported by the drive. Thats why ECDC couldnt give a write speed...I think.

 

 

 

Thanks for the feedback.