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Barbara92021

Windows Media Player 11 conflict

Question

I have an HP Pavilion Media Center PC. Model: m7640n It came with these Sonic Applications, installed:

Sonic Express Labeler, Sonic My DVD Plus, Sonic Digital Media Home which included Record Now Audio, Record Now Copy, Record Now Data, and the Sonic Update Manager.

 

When I first tried using Sonic Record Now, I had problems and I went to the "HP Chat Online Technician" feature, for help. I can't recall exactly what was happening back then (in Feb/07) but it had to do with my Sonic Applications not working, due to a conflict with Windows Media Player 11. I kept getting an error message - something about a mediahub.exe application error, at first. My computer came with Windows Media Player 10 and I had updated it to WMP 11. I had other error messages but I don't remember what they were. This is an area, of computer knowledge, that I don't understand.

 

To make a very long story shorter, I had 6 different sessions with the online technicians about the problem and even had to do a full recovery back to the very beginning and my computer wasn't even a month old. Kept being told I had different things wrong. The final straw was with the 6th techie and I wouldn't let him go until my Sonic Applications were all working. After a few hrs online with him, he finally had me rollback the WMP again and we left it there. He said to keep watching for a patch to be forthcoming in the near future. I didn't ask who would be giving the patch to those of us who were experiencing this problem!!

 

I tried the online technicians again, about a week ago, about a patch for the WMP 10/11 problem with the Sonic Applications and was told to contact the software company. I have no idea how to do that so I thought I would try this forum to see if anyone knows anything about this.

 

I did read a post in here that mentions something about other people having stated problems with WMP11. I did a search of this forum for anything relating to this but I didn't have much luck!!

 

Please, please, if anyone knows anything about this, help me out. I've been told quite a few times now, from different websites, that I need WMP11 to view something. I won't update b/c I don't want to have the same problems again. It is very scary, for me, to think of that happening again!! I have had so many good things to do with this computer that I have left this problem until now.

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You don't say which version you have but you should know that both Media Player 11 and Internet Explorer 7 are both Vista apps backported to XP

 

They make fundamental changes to the OS kernel and are the cause of a LOT of programs to stop working

 

They will not work with any Roxio/Sonic version prior to v9 and patches for earlier versions are extremely unlikely

 

The websites that told you that you 'need' WMP11 are incorrect. You may need codecs but those can be installed without having WMP11 anywhere around

 

In fact, WMP11 has a far tighter Digital Rights Management setup than any earlier version and is more likely NOT to play some media

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You don't say which version you have but you should know that both Media Player 11 and Internet Explorer 7 are both Vista apps backported to XP

 

They make fundamental changes to the OS kernel and are the cause of a LOT of programs to stop working

 

They will not work with any Roxio/Sonic version prior to v9 and patches for earlier versions are extremely unlikely

 

The websites that told you that you 'need' WMP11 are incorrect. You may need codecs but those can be installed without having WMP11 anywhere around

 

In fact, WMP11 has a far tighter Digital Rights Management setup than any earlier version and is more likely NOT to play some media

 

I am so sorry that I couldn't get back to you before today!! Just after I posted this, hubby & I decided to move north so I could be near my grbabies. Sept 14th we were in our new home and so I am sure you can understand what I went thru from Aug 25th until now - yep! packing and unpacking! Selling our home and getting everything done for the new one! I hope you don't mind that I am so late to reply to this.

 

I really didn't understand everything you said but one thing for sure is I have WinXP - not Vista. I still haven't installed IE7 and I am still using WMP10. When you say these 2 apps "will not work with any Roxio/Sonic version prior to v9", do you mean that all the Sonic programs installed on this computer, are useless if I have IE7 and WMP11?? That I need v9 of what? Sorry I lost you there!

 

I hope I get another answer from you and I will try to check back in this next week. I am still getting organized in the new home so I can't say for sure just when I will get back here. Thanks for any help you can give me. I just want to know if I have to scrap the Sonic programs if/when I install IE7 and WMP11.

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Basically what happened is that MS issued IE7 as a 'critical update' and it installed automatically in a lot of computers without the users being aware of it (or having any choice). Unfortunately it also wrecked a number of applications, including any Roxio one before EMC9 (v8 and downwards). To check which version you have, run IE7 and go to Help. Avout at the top and it will tell you which version you have.

 

WMP11 is the same (but wasn't installed automatically)

 

You do realise you have now become an unpaid baby-sitting service (same here but it's fun) :lol:

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