JohnAt Posted August 22, 2007 Report Share Posted August 22, 2007 Like flossie, I am bewildered as to why this program will not detect a drive that (eg) MSMediaPlayer finds OK. Not a dummie, install and configure PC for a living, so don't give me any "warm fuzzy" answers. Facts ... 1. installed. 2. rebooted (as suggested by install system) 3. message "Roxio Assistant has updated your registry. Ok to reboot now or cancel to reboot later." 4. Same message no matter how many times I reboot (got to 5 before I almost threw the lappy out the door). 5. Will not recognise drive. So ... updated engine, reinstalled, got drive defs file, executed that, still no joy! My conclusion, Piece of carp software. Bin it and try someone else's product. Plenty to select from. Prove me wrong ... dare ya! Since it last worked, did you add or update any other programs? (This would include if you let Microsoft Auto-Update change IE 6 to IE 7, and/or WinPlayer 9 or 10 to WinPlayer 11.) Lynn Oh, Why should IE update, WinPlayer (whetever that is) updates have anything at alll to do with whether the burning software works? Surely it doesn't piggyback on IE or such?? MS would be unpleased! Link to comment Share on other sites More sharing options...
james_hardin Posted August 22, 2007 Report Share Posted August 22, 2007 Like flossie, I am bewildered as to why this program will not detect a drive that (eg) MSMediaPlayer finds OK. Not a dummie, install and configure PC for a living, so don't give me any "warm fuzzy" answers. Facts ... 1. installed. 2. rebooted (as suggested by install system) 3. message "Roxio Assistant has updated your registry. Ok to reboot now or cancel to reboot later." 4. Same message no matter how many times I reboot (got to 5 before I almost threw the lappy out the door). 5. Will not recognise drive. So ... updated engine, reinstalled, got drive defs file, executed that, still no joy! My conclusion, Piece of carp software. Bin it and try someone else's product. Plenty to select from. Prove me wrong ... dare ya! Oh, Why should IE update, WinPlayer (whetever that is) updates have anything at alll to do with whether the burning software works? Surely it doesn't piggyback on IE or such?? MS would be unpleased! For someone who infers computer knowledge, you know nothing about the interrelationships between programs and their dll's… Yes, upgrading one can and does have an effect on another! V7 is devastated by the install of IE7. Likewise a $20,000 CAD program I use at work, will not run if IE7 is installed! To keep it apples to apples, go back and compare V6 to Nero V5 as they are on the same footing. The current version of Roxio is V9 with V10 due in a month! Link to comment Share on other sites More sharing options...
Brendon Posted August 22, 2007 Report Share Posted August 22, 2007 Hello John, As to "detection", Windows and its programs just check to see if they can find a drive. If they can, then Windows can read from your drive. Windows can therefore read from almost any drive. On the other hand, ECD&DVD6 checks on a lookup table to see if it can "recognize" the drive. It needs to get an exact hit, else the drive is "unrecognized". Now, if something stuffs up during the install and the lookup table can't be read or the Drive ID can't be compared with it, then your drive is "unrecognized", whether it should be known or not. It is known that IE7 and WMP11 can each cause some problems with this Roxio software, and some people will just write off all your problems to them, if you have them installed. Failure to "recognize" a drive for burning is more often due to a bad install than the presence of IE7 or WMP11. However, since Roxio/Sonic won't tell us the program's proprietory workings, it's usually impossible to point an accusing finger and say "That program is causing this problem." Your installation is misbehaving, as evidenced by point 4 in your post. I would suggest you uninstall it, clean the system out, and reinstall the Roxio software. See if you can get a decent install. Regards, Brendon Link to comment Share on other sites More sharing options...
JohnAt Posted August 24, 2007 Author Report Share Posted August 24, 2007 For someone who infers computer knowledge, you know nothing about the interrelationships between programs and their dll's… Thank you for that very enlightening comment. And your knowledge of just exactly what I do and do not know is based on ... ? Yes, upgrading one can and does have an effect on another! V7 is devastated by the install of IE7. Likewise a $20,000 CAD program I use at work, will not run if IE7 is installed! So, maybe you'd care to have a go at the actual points I raised, rather than declaiming your $20000 CAD program. I know that IE7 breaks IE! let alone several other programs, but I am trying to install a new program bought and paid for, supplied shrinkwrapped. Not trying to do rocket surgery with Vista and such, just a "simple" burner. Not new drive, it has been there since the lappy was purchased. but IS running the latest firmware upgrade from dell. Why should it continue to want to restart? That bespeaks a major problem with the install. To keep it apples to apples, go back and compare V6 to Nero V5 as they are on the same footing. Huh? I am not comparing - I just want the software to work, is all. date='Aug 22 2007, 01:20 AM' The current version of Roxio is V9 with V10 due in a month! And that will help me how?? If you aren't going to help, don't say anything! Your response has turned me right off asking again, and may do the same for others too. Noone needs your sarcastic, up themselves replies to a call for assistance. Hello John, As to "detection", Windows and its programs just check to see if they can find a drive. If they can, then Windows can read from your drive. Windows can therefore read from almost any drive. On the other hand, ECD&DVD6 checks on a lookup table to see if it can "recognize" the drive. It needs to get an exact hit, else the drive is "unrecognized". Now, if something stuffs up during the install and the lookup table can't be read or the Drive ID can't be compared with it, then your drive is "unrecognized", whether it should be known or not. It is known that IE7 and WMP11 can each cause some problems with this Roxio software, and some people will just write off all your problems to them, if you have them installed. Failure to "recognize" a drive for burning is more often due to a bad install than the presence of IE7 or WMP11. However, since Roxio/Sonic won't tell us the program's proprietory workings, it's usually impossible to point an accusing finger and say "That program is causing this problem." Your installation is misbehaving, as evidenced by point 4 in your post. I would suggest you uninstall it, clean the system out, and reinstall the Roxio software. See if you can get a decent install. Regards, Brendon Thanks, at least you have addressed my points raised ... unlike others. (where does James H come from? - the "Commonwealth of PA" is nowhere I have heard of.) Fact is, I have done several installs. None of them with other software running, all of them on a relatively clean system. OK, I have not done a clean reinstall of the OS and I have not hosed out the registry, but, for the average punter, that should not be necessary for an install to take. I have gotten the latest drive table and installed it after applying the latest patch. But the software still insists on rebooting time after time after time. As I said, I'm off to try elsewhere, with software that works right out of the box. Still, thanks for your input, Brendon. Restored my faith in humankind. Link to comment Share on other sites More sharing options...
james_hardin Posted August 24, 2007 Report Share Posted August 24, 2007 I fixed your post, it had several html errors. 4 States carry the official title of "Commonwealth". Since you missed that in you schooling, here is source… Here As for the rest, I addressed your "questions/statements" but clearly you are not listening. Perhaps Brendon will be able to assist you. I do hope you get it up and running. Link to comment Share on other sites More sharing options...
JohnAt Posted August 27, 2007 Author Report Share Posted August 27, 2007 I fixed your post, it had several html errors. 4 States carry the official title of "Commonwealth". Since you missed that in you schooling, here is source… Here As for the rest, I addressed your "questions/statements" but clearly you are not listening. Perhaps Brendon will be able to assist you. I do hope you get it up and running. 4 states? Queensland, New South Wales, Victoria, South Australia, Western Australia, Tasmania?? All of them are part of the Commonwealth of Australia but none are entitled to use the word Commonwealth in the state name. Oh ... I see ... You mean the United States! Sorry, silly of me to not realise that there are no other places in the world. Yet another example of a cynicism I hope to get over when/if I grow up. I missed quite a lot of US centric stuff in my schooling, but I know how to throw a boomerang and what a "boomer" is. much more important than the "official" names of the US states. As for the program, It has been attempted on two other computers here and none of them worked. On none of them would the program recognise the drive, even though other programs are fine with them (on all 3!) Bin is the answer. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.