roxio express labeler v3

[zcd]

i just brought a hp photosmart c5280 printer. i have roxio creator basic 9v installed on my laptop. it has the roxio express labeler installed with it. when i try to print a cd/dvd label using the roxio express labeler v3.2.14, the printer display a message that the "cd/dvd tray is open" although the tray is not opened. i contacted hp tech support and the technician i talked to said it was a roxio software problem. do you know if this really is a roxio software problem or is it the printer?

 

please help! by the way, i have windows vista on my laptop

 

Thanks

[gi7omy]

I don't know if this will help or not, but there is a pinned post in the EMC 8 forum about HP printers

 

Check it out and see if it can point you in the right direction

 

http://forums.support.roxio.com/index.php?showtopic=14864