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roxio express labeler v3



i just brought a hp photosmart c5280 printer. i have roxio creator basic 9v installed on my laptop. it has the roxio express labeler installed with it. when i try to print a cd/dvd label using the roxio express labeler v3.2.14, the printer display a message that the "cd/dvd tray is open" although the tray is not opened. i contacted hp tech support and the technician i talked to said it was a roxio software problem. do you know if this really is a roxio software problem or is it the printer?


please help! by the way, i have windows vista on my laptop



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