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Software freezing


cavalierdudley2002

Question

I just upgraded from Roxio Easy Media Creator 7 to Creator 9. I'm able to open my video files that were created wtih version 7, but any time I try to do anything with the file (e.g. add a picture, change a transition, etc.), the software freezes, and I have to shut down my computer.

 

Does anyone know why the software is freezing? I never had that problem with version 7. The software is virtually unusable right now. Do I need to uninstall version 7?

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If you are using Vista (which, presuming you are because you posted in the Vista forum) you will have to totally remove all Roxio products prior to v9 - they will NOT work and will cause problems. You will have to re-install v9 after (check for the clean install post pinned to the top of the forum)

 

Also, if you 'upgraded' to Vista over an existing OS, you have imported problems - the best way is always to do a reformat and install the OS cleanly on the wiped partition and then add the software

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I have just got a new cpu a quad core with vista and payed for em9 because it was vista combatable but even after a system restore and installing em9 fisrt program just frezes.

 

I have to buy a new gfx card as the gforce 8300 i think is my bottle neck on my system.

 

I have read the board and will awaite the patch unless anyone can tell me if i have done anythink wrong.

 

please roxio I paid £50 because you said it would work with vista fix it please

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