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Toast 6 (Non) Support




After setting up a contact ticket (#433114) to try to get an answer to an error I received when trying to record a VIDEO_TS file I got the following resonse:



A Roxio Agent has responded to your ticket! (#433114)


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to which I have now replied:


Thank you for your no-content response!


I did search the so-called knowledge base for any reference to error code -108 without any hits. I searched for the words of the error without a hit. I searched on "out of memory" and found nothing relating to this error.


I spent time in the discussion groups looking for a thread relating to error -108 and could not find one. I did find several users complain about the apparent lack of support from "Technical Support." I had hoped their experience was isolated but fear it may be more common than not.


Would there be anyone in Customer or Technical Support capable of answering what should be a realatively simple question as "What could be the cause of receiving an error -108 (out of memory)?" when trying to record a VIDEO_TS file noting that such an error has not been encounted when using any of the other recording methods to this same drive?


I would greatly appreaciate a response addressing the question rather than a generic, probably automated, one that, by the way, took 13 days. Now that's being responsive!



Now I ask you in the discussion groups:


So, how many of you have encountered the same auto-non-response? Maybe we haven't paid our dues by upgrading and therefore don't deserve a full level of support. Maybe it is better for near term cost effectiveness to not give real answers but let the inflicted do their own triage as best they can. I can assure the folks at Roxio this is NOT a good long term strategy.


Am I but one of a few that feel this is not an appropriate approach to customer assistance?


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If you search for 108 without the hypen in front you'll likely get results.


The error you are getting is because your VIDEO_TS folder is missing some of its original content. If you ripped this yourself then my guess is you didn't do a full disc extraction. Toast reads the IFO file and if it is pointing to files that aren't present in the folder then this error appears. I don't know why the error description is so useless and misleading.

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