Where's the Disaster Recovery ?

[Brendon]

Data security and backup is supposed to be a feature of EMC 10, and there is a prominent button on the Roxio BackOn Track screen marked with a large red cross, and labelled DISASTER RECOVERY.

 

This button leads the customer to an Upgrade button, which paradoxically leads to an advertisement for EMC 10 which the customer is already running.

 

 

Is this the way this "feature" was meant to run, please? Are we doing something wrong?

 

Is there really NO DISASTER RECOVERY, or is there some other way of reaching it??

 

 

 

Brendon

[eguiney]

The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

 

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

 

Tom

So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG. I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.

[Brendon]

File Backup is the only backup function included in the current version of EMC 10.

 

No, that's no answer to this query, Frank. It doesn't touch on the prominently placed "Disaster Recovery" button.

 

I was beginning to wonder if that is an advert for EMC10 that they've placed in BackOn Track, and then they've accidentally left it in the BoT that they included in EMC10.

 

But no, it can't be that because we still can't find the Disaster Recovery application in EMC 10, can we.

 

I'm bewildered. Can Tom or Ivan tell us how to get to Disaster Recovery??

[lynn98109]

There was a point when I could not log into the Forum under my user name on one of my computers.

 

I COULD get in with a diffetent computer, and I could get in with FireFox. I finally quit trying to get in with Internet Explorer, and after a length of time (probably over the 30-day expiration of cookies), I got in with IE and have not had any problems since then getting in.

 

Lynn

[gi7omy]

You should be able to log in with the old name if you come in through the main roxio site - once you enter your e-mail and password it should then re-issue the cookies

 

It's the same thing if you reformat and re-install the OS. Obviously you won't have any cookies so you do need to go through the full rigmarole

[grandpabruce]

No, that's no answer to this query, Frank. It doesn't touch on the prominently placed "Disaster Recovery" button.

 

I was beginning to wonder if that is an advert for EMC10 that they've placed in BackOn Track, and then they've accidentally left it in the BoT that they included in EMC10.

 

But no, it can't be that because we still can't find the Disaster Recovery application in EMC 10, can we.

 

I'm bewildered. Can Tom or Ivan tell us how to get to Disaster Recovery??

 

It doesn't exist.

[darks1de]

Can confirm this,The only option on recovery is to upgrade to ecm 10 which i own no deluxe version just tells me to purchase what i already have and takes me to a page to buy what i already own.

[gaper1]

So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG. I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.

 

If you check the product feature for EMC10, you actually don't see any mention of Disaster Recovery or Instant Restore... so I wouldn't call it incomplete.

[Tom at Roxio]

Can Tom or Ivan tell us how to get to Disaster Recovery??

The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

 

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

 

Tom

[Brendon]

Thank you Tom.

[grandpabruce]

So Roxio is purposly selling an incomplete product with no warning to the customer?? That is JUST WRONG. I am glad I did not uninstall EC9 and still have Back-up My PC which worked great.

 

You can EMC 10 running alongside EMC 9. EMC 10 does remove the EMC 9 Cineplayer and Media Experience, but all programs run just fine in both versions.

 

BUMP is still there in EMC 9. At least, before the 9.1 patch, it is.

[Brendon]

If you check the product feature for EMC10, you actually don't see any mention of Disaster Recovery or Instant Restore... so I wouldn't call it incomplete.

It was just that there is a prominent "Disaster Recovery" button which presently does nothing, and that raises questions. Has the installer malfunctioned again?

 

Tom has answered that question, but since that button is a prominent fitting for a feature which will be attached later, it makes the software look incomplete.

[MikeRadio]

Whatever you do, DONT install BackOnTrak 3 which is made for XP ona Vista Machine...

 

Or your machine will cease to boot up! and nice BSOD will occur!

 

 

I did install it on an XP machine and it gave me a nice functionality I wanted, which is to take an IMAGE and ALSO be able to restore indivudual files from it, like you can with Ghost. Windows Complete PC backup just makes an image file that is useless escept for full disaster recovery.

 

Speaking of, i am hoping the updated BackOnTrak WILL include for VISTA a "snaphot" or goback type function.

 

Since Symantec is moving VERY slow in getting Systemsworks 2008 which is supposedly going to have GoBack , working for Vista with it, I would like to use the Roxio product.

 

I remember when Goback was a Roxio product

 

Anyway, can one of you guys from Rox let us know WHEN and IF that functionality will be available with BackOnTrak?

 

Mike

 

PS - I am not happy about the way you can not simply choose files to backup. I understand it is easir for a novice to choose BACKUP MAIL and PICTURES etc. but for someone wanting to backup fonts and other things in a backup set, this functionality is lost, without adding extentions in the options for each item and backing up everything...

 

I wish there was a way to have 2 interfaces.. so someone wanting to choose files CAN like they used to be able to... even Windows backup uses this novice approach now.

[Redsfan]

The upgrade message in the "Disaster Recovery" upgrade task in the Backup Central window is a mistake.

 

Disaster Recovery and Instant Restore will be available in the near future in BackOnTrack.

 

Tom

 

Tom

Will Disaster Recovery and Instant Restore be available free of charge?

 

Steve

[grandpabruce]

[snip]

 

Anyway, can one of you guys from Rox let us know WHEN and IF that functionality will be available with BackOnTrak?

 

Mike

 

Mike, this is a users forum, and we are not Roxio. However, JohnatRoxio stops in regularly, so maybe he will see your post and get back to you.

[Brendon]

Download/purchase. ??

 

Will a user with EMC 10 only have to download Disaster Recovery, or will (s)he have to purchase it first?

 

How authoritative is this information, please?

 

Regards,

Brendon

[Mike A]

I know it is a user forum... but I lost my cookies and now can not logon with my old name.

 

I see now they say BOT 3 is working with Vista. Mine crashed and I couldnt boot to window slast itme I installed it.

 

Can someone please verify that this product WILL WORKJ with vista, and IS the disaster rrecovrery available.. It keeps saying see you in mid Sept.. Its now Oct...

[REDWAGON]

Data security and backup is supposed to be a feature of EMC 10, and there is a prominent button on the Roxio BackOn Track screen marked with a large red cross, and labelled DISASTER RECOVERY.

 

This button leads the customer to an Upgrade button, which paradoxically leads to an advertisement for EMC 10 which the customer is already running.

 

 

Is this the way this "feature" was meant to run, please? Are we doing something wrong?

 

Is there really NO DISASTER RECOVERY, or is there some other way of reaching it??

 

 

 

Brendon

 

Maybe this will explain Brendon. Check out Post # 5 in the following thread.

 

http://forums.support.roxio.com/index.php?...saster+recovery

 

Frank...

[Sonic Boom]

Disaster Recovery and Instant Restore will be available as a download/purchase in the near future. The Upgrade pages will refresh within BackOnTrack when the components are ready.