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Unknown Capture Error


georgecs

Question

I don't know if this forum is correct for my software. I couldn't find one exactly like it. Anyway, I have Roxio Creator DE.

 

Roxio Creator DE

Version: 9.0.116

 

It came when I purchased my laptop from Dell. It is a Dell M1330 running Vista. I'm trying to capture video from the integrated webcam.

 

I choose it from the drop down menu of camera options. My beautiful visage appears on the screen. Everything seems fine. I click on "capture now". Within 10 seconds I get "Unknown Capture Error. Save file?" If I choose to save it, an icon appears in the saved files area, but it has no file size and I can't play it. If I hurry and click "stop" before the error occurs, the file still appears, with the same characteristics as before.

 

Any idea what is happening? What can I do?

 

I experienced the same problems trying to record just audio as well.

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