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Runtime Error-Virtual Call- R6025


JC

Question

Yesterday, I had purchased Roxio Media Creator 10. I still have EMC 9.1 installed on my Windows XP computer.

Following the installation, I had received an error message (Runtime Error-Virtual Call- R6025) after completing a new project in Videowave and sending it to MyDVD Express to burn as an ISO. No error messages occurred when I was working w/ the project in Videowave itself. The error message was relating to an error in Video Wave (after sending the project to MyDVD Express to burn as an ISO) and not with MyDVD Express. I am presently working on this error.

When I had installed the program, I had disabled my virus scan/firewall, disabled any background processes which may interfere w/ the installation and disconnected from the internet. I run and check for spyware/adware daily and Norton 360 defrags my HD 1X a week

I had also had disabled the RoxioWatch. I am assuming you follow the same procedure in EMC 10 as you do in Roxio 9.1? I had also manually set the Services as per Roxio Knowledge Base Article#000110CR

I also tried a repair installation and received the same error message as above. I ran out of time last evening, but, I was thinking possibly to totally uninstall Roxio 10 and reinstall. Any thoughts? Do you think the problem may be because EMC 9.1 is still installed on my system?

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Update!!!!!!!!!!!!!!!!

 

After following your instructions, I had removed both Roxio EMC 9.0 and EMC 10 and I had received the following MS error message after reboot – NTLDR file was missing. It would not let me into Windows XP Home. Also could not do a system restore. I had gone to MS support site and tried a few things there, but it did not help. I am presently in the process of rebuilding my C: drive by reinstalling all the software. I’m not sure exactly what happen. Maybe it was time for a clean up of the system. I was up late last night and I have a ways to go in order to reinstall the software. Probably another late night tonight after work to install the remaining software

 

Once I get to install Roxio 10 again, I will post the results of my install

 

Thanks for all the help.

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Update!!!!!!!!!!!!!!!!

 

After following your instructions, I had removed both Roxio EMC 9.0 and EMC 10 and I had received the following MS error message after reboot – NTLDR file was missing. It would not let me into Windows XP Home. Also could not do a system restore. I had gone to MS support site and tried a few things there, but it did not help. I am presently in the process of rebuilding my C: drive by reinstalling all the software. I’m not sure exactly what happen. Maybe it was time for a clean up of the system. I was up late last night and I have a ways to go in order to reinstall the software. Probably another late night tonight after work to install the remaining software

 

Once I get to install Roxio 10 again, I will post the results of my install

 

Thanks for all the help.

You might have been able to fix the boot problems. I had this happen a few times in the past due to my tinkering and tweaking (and not knowing enough about what I was doing).

If it's not too late, try this:

1. Insert the Windows XP bootable CD into the computer.

2. When prompted to press any key to boot from the CD, press any key.

3. Once in the Windows XP setup menu press the "R" key to repair Windows.

4. Log into your Windows installation by pressing the "1" key and pressing enter.

5. You will then be prompted for your administrator password, enter that password.

6. Copy the below two files to the root directory of the primary hard disk. In the below example we are copying these files from the CD-ROM drive letter "E". This letter may be different on your computer.

 

copy e:\i386\ntldr c:\

copy e:\i386\ntdetect.com c:\

 

7. Once both of these files have been successfully copied, remove the CD from the computer and reboot.

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Thank you for your response. The method you had described in the prior post was one of methods that the MS Support site suggested. Unfortunately, it did not work. As I said earlier, maybe it was time for a clean up of my HD. I am in the process of reinstalling my software at home

Any suggestions are appreciated and thank you

 

Thanks again

Jeff

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Update............

 

I first tried rolling back my video driver to a prior version (ATI 7.7) and that did not work- Thinking it may be a bad graphic driver. I, then, changed my rendering method from Hardware to software in VW10 and it worked w/o the error message.

 

I am going to keep my finger crossed. I will do some additional testing tommorrow before making my final determination.

 

Also, If any Windows XP Users would post if your are using either software or hardware rendering. I believe my graphic card (ATI x800 256 mg ram) should be sufficient enough to handle hardware rendering. I will try tomorrow to see why it won't work under the hardware rendering. I prefer hardware rendering, if all possible.

 

Any thoughts would be appreciated.

 

Thanks,

Jeff

 

Jeff, your card should be good enough that it defaults to hardware rendering, but unless you like using 3-D transitions, use software rendering. For me, with my somewhat higher end NVidia card, the video quality that comes from hardware rendering is terrible. With software rendering, it is great.

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Thank you for all the replies. I really appreciate all the help. I hope I can return the favor someday.

 

As soon as Norton Ghost 12 arrives next week, I plan to try again. I don't want to go through the process of reinstalling everthing again ( installed everthing 2X). At least w/ Norton Ghost, I can restore my computer to it's present state(w/o Roxio at this time)

 

I am not real keen on roxio media services or roxio hd watch running. What is the best way to prevent this and prevent the runtime error? Please give detailed instructions.

 

I have the download version of EMC 10. Do you think it would be best to install to a directory and then install from there? Maybe someone can give me some instructions on how to do this (installing roxio download file to directory and run from there)

 

Thanks again

Jeff

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The downloaded file is a self-extarctine archive. Open it with Winzip or Winrar and extract it to a folder (or two folders if you downloaded content separately)

 

From the Program one, run setup.exe and after rebooting do the same with content (obviously if you got one big file you only do it once)

 

Once it's installed, I'd advise the first thing you burn are the two folder contants as a backup of the program

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Yes it defaults to Hardware rendering, but when I run it under hardware rendering it gives me the runtime error(( R6025- Virtual call). When I run it under the software rendering, no error occurs.

My system (see below) and graphic card exceeds the mininum requirements and it should run under the hardware rendering w/ no problem in the event I want to use those 3d transitions.

This is very odd.....

Thanks for the response grandpa bruce.

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I would say that EMC 9 is not supposed to be causing any problems with 10, but it might be. The Highlander posted this in another thread and this might apply to your situation as well:

 

"Ok for all of you with this error (C++ runtime) try the following....on Vista and XP

 

 

1. Start computer in safe mode with networking capability (HOLD F8 while computer is starting up)

 

2. Go to you internet explorer

 

3. Go to Tools

 

4. Mananage Add-Ons

 

5. Disable ALL of the add ons (You have to toggle between the two options in the drop down box)

 

6. Once ALL are disabled, delete your cookies (Tools - Internet Options)

 

7. Reboot to a normal desktop

 

 

allso please NOTE THAT Google Desktop on vista can cause this error to on some apps on vista ,

go to add & remove programes and remove it and reboot."

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Thank you for all the replies. I really appreciate all the help. I hope I can return the favor someday.

 

As soon as Norton Ghost 12 arrives next week, I plan to try again. I don't want to go through the process of reinstalling everthing again ( installed everthing 2X). At least w/ Norton Ghost, I can restore my computer to it's present state(w/o Roxio at this time)

 

I am not real keen on roxio media services or roxio hd watch running. What is the best way to prevent this and prevent the runtime error? Please give detailed instructions.

 

I have the download version of EMC 10. Do you think it would be best to install to a directory and then install from there? Maybe someone can give me some instructions on how to do this (installing roxio download file to directory and run from there)

 

Thanks again

Jeff

A solution has been suggested, enable RoxMediaDB9.exe. I understand you're not keen on it, but I've had the same problem in EMC 9, and allowing RoxMediaDB9.exe to run solved it. Obviously, some component of Videowave and/or MyDVD wants that running. So, unless you have the source code and and eliminate that need, (or can get by with software rendering) then we're rather stuck with allowing that service to run. Why fight it? At least try the suggestion and see if it solves the problem. You can always turn it back off later.

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A solution has been suggested, enable RoxMediaDB9.exe. I understand you're not keen on it, but I've had the same problem in EMC 9, and allowing RoxMediaDB9.exe to run solved it. Obviously, some component of Videowave and/or MyDVD wants that running. So, unless you have the source code and and eliminate that need, (or can get by with software rendering) then we're rather stuck with allowing that service to run. Why fight it? At least try the suggestion and see if it solves the problem. You can always turn it back off later.

 

They are all set to manual. Thank you DD for the suggestion

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Highly advisable - just make two CDs - one with the contents of the program folder and the other with the contents.

 

Then don't do what I do and mislay them :lol:

 

You can use them again at any time if you ever need to reinstall

 

If you have the two separate downloads - do them to two CDs (I'm not sure how the single download went together)

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I tried what gi7omy suggested and disabled items individually and in my startup items and tried to run the program again this did not help. I also read Roxio Knowledgebase Article#000110CR

I then tried to do a repair install and it trashed my system and I had to rebuild it again for the second time. I tried what Highlander suggested in a prior post (disable IE add-ons and remove cookies), Disabled all start up items, disabled virus scan, disconnected from internet. After the reinstall (reboot) I received the the following error-NTLDR file missing. I followed the instructions as per Beerman ( Windows Recovery)and I was able to restore the two files(see earlier post), but It kept asking me to restore more and more dll files that were corrupt. So I though it would be easier to start over fresh again. I am afraid to try to install emc 10 again because I will be back to the Runtime error again. I'm considering installing 9.1 back on my system because it worked fine before the upgrade to Roxio EMC 10.

 

Does anybody who has Windows XP have Roxio EMC10 installed and is it working properly? If you were successful, what did you do to get it to install correctly.

 

I am totally at a loss.

 

Any suggestions would be appreciated and I want to thank those who had offered and provided assistance in this matter

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Thank you for your response. The method you had described in the prior post was one of methods that the MS Support site suggested. Unfortunately, it did not work. As I said earlier, maybe it was time for a clean up of my HD. I am in the process of reinstalling my software at home

Any suggestions are appreciated and thank you

 

Thanks again

Jeff

I realize this is off topic but figured out a while ago that an external drive and software capable of creating a bootable/restorable image on it is easily worth the $100 (give or take) cost. The full restore takes less time than "tinkering" to get things working and can result in a more stable system.

 

I don't want to mention specific products and please feel free to send me a PM if you really can't figure out what to use.

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Another update.

I went to all the troubling reinstalling Windows XP (see above) and reinstalling all my software including Roxio 10 and guess what- I still have the same error.

 

Microsoft Vicual C++ Runtime Libary

Runtime Error!

Program C:\Program Files\Roxio\VideoUI 10\VideoWave 10.exe

R6025

-pure virtual function call

 

I have tried everything suggested thus far. Any new suggestions would be greatly appreciated....

Thank you in advance. This is frustrating.

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I just turned on 4 different Roxio services I had previously disabled (3 in services under msconfig and 1 in startup) and everything is working properly now. They were RoxMediaDB9.exe, RoxWatch9.exe, RoxWatchTray9.exe, RoxUPnP Renderer 9 and Roxio UPnP Server 9.

 

Try those ideas to get rid of the R6025 runtime error

 

I had the problem that this thread is about. BUT, when I tried what is quoted above, I have this error message NO MORE! :D

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I just turned on 4 different Roxio services I had previously disabled (3 in services under msconfig and 1 in startup) and everything is working properly now. They were RoxMediaDB9.exe, RoxWatch9.exe, RoxWatchTray9.exe, RoxUPnP Renderer 9 and Roxio UPnP Server 9.

 

Try those ideas to get rid of the R6025 runtime error

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