Roxio Retrieve Crashes On Xp

[siranodos]

What's the deal? I created a bunch of backups using multi disc mode with Creator Classic and now any attempt to copy them with Roxio Retrieve causes Retrieve to crash on my XP box.

Googling doesn't turn up much, and I can't find anything in the support area. Surely I'm not the only one with this problem?

Anyone know of a workaround? If I append the second part of a split file onto the first part, will that be enough to restore the file?

 

Thanks,

Anodos

[lynn98109]

What's the deal? I created a bunch of backups using multi disc mode with Creator Classic and now any attempt to copy them with Roxio Retrieve causes Retrieve to crash on my XP box.

Googling doesn't turn up much, and I can't find anything in the support area. Surely I'm not the only one with this problem?

Anyone know of a workaround? If I append the second part of a split file onto the first part, will that be enough to restore the file?

 

Thanks,

Anodos

 

You have discoveed why the multi-disc option is NOT a good idea.

 

Try one of the recovery programs, such as cdroller (www.cdroller.com) or ISOBuster (www.isobuster.com) - both have impressive testimonials on their websites, and in the old (before Jan '06) Roxio Discussion Forums. They now have a "trial" version that will let you see if anything can be recovered before you have to pay. You will probasbly NOT be able to recover the file used to span between discs.

 

(There was something on this, in the FREQUENT ANSWERS post pinned to the top fo the board, but you might not have thought it applied to your situation.)

 

If you used CD-R you have a pretty good chance.

 

If you used CD-RW, the RW media has probably failed.

 

Let us know how it goes.

 

Lynn

[james_hardin]

Would be nice to know what, if any, error messages come up?

 

What version of V6?

 

Each disc contains Retrieve.exe, so you could try launching it from another disc. Likewise Retrieve.exe, can be launched by itself if V6 is installed, then the discs added.

 

But best of all, like Lynn suggested, avoid spanning discs. It is just not a natural thing for optical media to do!

[siranodos]

OK, here are more details:

- This is on DVD+R, not on CD-Rs.

- I've run both the program that was burned onto the DVD and the program I have installed on my machine to no avail.

- I have two DVD drives in my system (both different brands), and the same error happens in the same way no matter which drive I try this from.

- The program does not fail with disc errors. This is not about there being errors on the DVD. The program immediately crashes (GPFs is the old term) whenever you click the retrieve button (the GPF happens instantly).

- The DVD+R has no errors on it: I can read the entire thing into an ISO.

 

I had a hard time copying the text of the XP error report, so I copied what was in the XP Application event log:

 

"Faulting application retrieve.exe, version 6.1.1.7, faulting module retrieve.exe, version 6.1.1.7, fault address 0x0001803b."

 

After poking around a bit, I discovered a hidden file on the DVD called $OVRSPN$.INI. It contained a section called [split File 1] listing a single file. The second DVD has both a [split File 1] and a [split File 2] (this set spans 5 DVDs), and it appears that, on the second DVD, #1 is for the tail end of the file split between disc 1 and disc 2, while [split File 2] is for the file that was split between disc 2 and disc 3. I simply copied the file listed in [split File 1] off of the first disc and then copied the same file off of the second disc and appended the second file to the end of the first file. This worked! All "retrieve.exe" does to spanned files is append each part to the previous part. So, I can manually retrieve these discs if I have to. It would be nice, though, to have a program do it all automatically.

[lynn98109]

OK, here are more details:

- This is on DVD+R, not on CD-Rs.

- I've run both the program that was burned onto the DVD and the program I have installed on my machine to no avail.

- I have two DVD drives in my system (both different brands), and the same error happens in the same way no matter which drive I try this from.

- The program does not fail with disc errors. This is not about there being errors on the DVD. The program immediately crashes (GPFs is the old term) whenever you click the retrieve button (the GPF happens instantly).

- The DVD+R has no errors on it: I can read the entire thing into an ISO.

 

I had a hard time copying the text of the XP error report, so I copied what was in the XP Application event log:

 

"Faulting application retrieve.exe, version 6.1.1.7, faulting module retrieve.exe, version 6.1.1.7, fault address 0x0001803b."

 

After poking around a bit, I discovered a hidden file on the DVD called $OVRSPN$.INI. It contained a section called [split File 1] listing a single file. The second DVD has both a [split File 1] and a [split File 2] (this set spans 5 DVDs), and it appears that, on the second DVD, #1 is for the tail end of the file split between disc 1 and disc 2, while [split File 2] is for the file that was split between disc 2 and disc 3. I simply copied the file listed in [split File 1] off of the first disc and then copied the same file off of the second disc and appended the second file to the end of the first file. This worked! All "retrieve.exe" does to spanned files is append each part to the previous part. So, I can manually retrieve these discs if I have to. It would be nice, though, to have a program do it all automatically.

 

The best I can suggest, is in future avoid the disc-spanning option, and put the data onto separate discs, closing each disc.

 

Then it can be read on any computer than has a drive which can read the media in question.

 

Thanks for the info on how to retrieve the file used for spanning.

 

Lynn