The CD key that you entered is not valid. Please re-enter your CD key and try again.

[E Brent Price]

I tried this stuff, but I still can't install:

 

http://kb.roxio.com/content/kb/Creator/000127CR

 

My error is "The CD key that you entered is not valid. Please re-enter your CD key and try again."

 

What gives do ya think?

 

Thanks Brent

[grandpabruce]

Yeah, point taken. I didn't actually try to run the program while I had Mcafee removed. I dont think it CAN run while McAffee is installed. I'm more concerned about the forum 'lock out.' Ever hear of that happening before? That's a deal breaker for a lot of less savvy users.

 

"What? I'm not even allowed to complain?!?! Why you, you...." Yeah, it's not on purpose, but it doesn't SEEM that way. I'm good now, just worried about the next fellow or gal who thinks, wrongly, that Roxio took their money and let them down when really McAffee is the culprit.

 

Thanks for all you do Gramps. You other guys too.

 

Brent

 

You are welcome. lol. And, you can complain on purpose.

[Dallas Cole]

I tried this stuff, but I still can't install:

 

http://kb.roxio.com/content/kb/Creator/000127CR

 

My error is "The CD key that you entered is not valid. Please re-enter your CD key and try again."

 

What gives do ya think?

 

Thanks Brent

 

Have you double checked your zeros and O. zeros are skinnier than the O. Pehaps compare to other writing on the CD sleeve

 

Dallas

[REDWAGON]

You are right on with the mistaken "0" and "o". Also be very careful about "B" and "8". they can be a problem too. Another one is "i" as a capital letter being mistaken for the number "1".

 

Frank...

[E Brent Price]

Have you double checked your zeros and O. zeros are skinnier than the O. Pehaps compare to other writing on the CD sleeve

 

Dallas

 

 

You are right on with the mistaken "0" and "o". Also be very careful about "B" and "8". they can be a problem too. Another one is "i" as a capital letter being mistaken for the number "1".

 

Frank...

 

 

Good points all around but no. Apparently it was McAfee's Total Protection package in combination with Roxio's installation mess. I also have a different key number on file here in my Roxio Store account for this version than the one I got in the EMC9 case. This is the pointless reply from Support Help Ticket:

 

 

 

Thank you for contacting Roxio Technical Support

hello there, this is your cd key:

602T5-5X138521-00130

if you are having problems, then install this patch.

http://patches.sonic.com/techsupport/emc9rmv.zip

in the moment of the installation,please DESABLE ANTIVIRUS AND FIREWARE.

Regards,

 

 

 

No, that's not my cd key, wrong format (xx-xxxxx-xxxxx-xxxxx) It's for a codec pak. Desabling the virus services and fireware did not help and it's hard to do in the new versions anyway. Oh, and emc9rmv? It's a Trojan. Won't run. So, scrub scrub scrub for Roxio and Sonic. I also took out Adaptec too since I think their bundled software for a TV tuner is kinda Sonicky. Roxio doesn't have a dedicated uninstall tool but McAfee does:

 

https://download.mcafee.com/products/licens...tches/MCPR2.exe

 

Moderators take note: this also cures the msconfig permissions error but after reinstalling EMC9 and Mcafee the error is back (although the error is itself in error because I can't find any service that didn't change the way I wanted it to using msconfig.) I even got locked out of this forum until I finished all this! How does that happen? The original post in this thread was my last until now. I couldn't log in to ask a question or post a follow up. Clck on 'log in' and it just blinked at me. VERY frustrating. It could be there are people out there spitting mad because it appears that Roxio is shutting them out and you can't recieve their complaint to tell them the fix! I'm a lot more persistant than most people you know.

 

It's like walking up to a friends house but they got those automatic drapes that happen to coincidentally close just then and you think they are shutting you out but really they're not even home.

 

I refuse to believe that my case is so unusual that this has never happened to anyone else...lots of anyone eleses in fact. This ought to be pinned IMHO. If someone has McAfee, I think they should remove it FIRST and maybe that's all you need before doing all that other stuff. I'll believe that until someone tries it anyway.

 

Brent

 

long post - these are the nightmare situations that cost people money and reputations.

[grandpabruce]

Good points all around but no. Apparently it was McAfee's Total Protection package in combination with Roxio's installation mess. I also have a different key number on file here in my Roxio Store account for this version than the one I got in the EMC9 case. This is the pointless reply from Support Help Ticket:

 

No, that's not my cd key, wrong format (xx-xxxxx-xxxxx-xxxxx) It's for a codec pak. Desabling the virus services and fireware did not help and it's hard to do in the new versions anyway. Oh, and emc9rmv? It's a Trojan. Won't run. So, scrub scrub scrub for Roxio and Sonic. I also took out Adaptec too since I think their bundled software for a TV tuner is kinda Sonicky. Roxio doesn't have a dedicated uninstall tool but McAfee does:

 

https://download.mcafee.com/products/licens...tches/MCPR2.exe

 

Moderators take note: this also cures the msconfig permissions error but after reinstalling EMC9 and Mcafee the error is back (although the error is itself in error because I can't find any service that didn't change the way I wanted it to using msconfig.) I even got locked out of this forum until I finished all this! How does that happen? The original post in this thread was my last until now. I couldn't log in to ask a question or post a follow up. Clck on 'log in' and it just blinked at me. VERY frustrating. It could be there are people out there spitting mad because it appears that Roxio is shutting them out and you can't recieve their complaint to tell them the fix! I'm a lot more persistant than most people you know.

 

It's like walking up to a friends house but they got those automatic drapes that happen to coincidentally close just then and you think they are shutting you out but really they're not even home.

 

I refuse to believe that my case is so unusual that this has never happened to anyone else...lots of anyone eleses in fact. This ought to be pinned IMHO. If someone has McAfee, I think they should remove it FIRST and maybe that's all you need before doing all that other stuff. I'll believe that until someone tries it anyway.

 

Brent

 

long post - these are the nightmare situations that cost people money and reputations.

 

McAfee gave you a false read on the file. It does not contain a trojan. Many posts on these forums about that.

[E Brent Price]

McAfee gave you a false read on the file. It does not contain a trojan. Many posts on these forums about that.

 

 

Yeah, point taken. I didn't actually try to run the program while I had Mcafee removed. I dont think it CAN run while McAffee is installed. I'm more concerned about the forum 'lock out.' Ever hear of that happening before? That's a deal breaker for a lot of less savvy users.

 

"What? I'm not even allowed to complain?!?! Why you, you...." Yeah, it's not on purpose, but it doesn't SEEM that way. I'm good now, just worried about the next fellow or gal who thinks, wrongly, that Roxio took their money and let them down when really McAffee is the culprit.

 

Thanks for all you do Gramps. You other guys too.

 

Brent

[gi7omy]

The problem is Brent (and btw, most other AV checks do the same thing) is that EMC9RMV is designed to take out registry keys - and that's just how a Trojan works (by altering registry keys). That makes them all sit up sharply and think 'ah-ha, we've got a sneaky trojan here' and then they promptly wipe it out.

 

I use Symantec Corporate myself - and that deletes the file as soon as it gets downloaded (never mind even trying to run it)