Popcorn 3 Wont Install

[ZAT 0]

Just bought a copy of Popcorn 3 and I cant get it to install. Every time I try to mount the DMG I get an error stating that the mount failed due to the device not being configured. I have downloaded twice to make sure it wasnt the download. I have also started a new user and tried to install there with no luck. Has anyone run across this, and if so got any words of wisdom??

 

I am running a G4 Powerbook and 10.4.10

 

Thanks in advance for the help.

Edited September 26, 2007 by Laszlo

[lakewoodlawnman 0]

Just bought a copy of Popcorn 3 and I cant get it to install. Every time I try to mount the DMG I get an error stating that the mount failed due to the device not being configured. I have downloaded twice to make sure it wasnt the download. I have also started a new user and tried to install there with no luck. Has anyone run across this, and if so got any words of wisdom??

 

I am running a G4 Powerbook and 10.4.10

 

Thanks in advance for the help.

 

Verify and Fix Disk Permissions to see if that helps. Just a guess.

 

I always do it before and after install of new apps or updates.

Edited September 26, 2007 by lakewoodlawnman

[ZAT 0]

Thought about that after posting, but it didnt help. Thanks though.

[alexatrox 0]

Does this happen to every DMG file or just Popcorn 3?

[ZAT 0]

Does this happen to every DMG file or just Popcorn 3?

 

Sadly its just the Popcorn DMG.

[AngelArs 0]

What's the size of the file? Should be 220MB.

[ZAT 0]

What's the size of the file? Should be 220MB.

 

I think it was smaller, more like 100MB. I got it to install last night after getting on the help chat. Guy had me reset the Disk Image Controller and everything went fine after that. Had to log in as root and enter some commands in terminal. Meant to post them last night but got distracted with other stuff. I will post the commands here when I get home since I dont want to go from memory and end up transposing some text and killing someone's computer.

[ZAT 0]

For anyonw else having this type of issue, the fix was to reset the Disk Image Controller. Please be aware that I am repeating what Roxio tech support told me. I am not a systems kind of guy, just a user, so I dont know all the consequences of executing the terminal comands detailed below. Try at your own risk or prefferably do a little reading before plunking down terminal commands.

 

Log in as root (if you dont know how to do so, go to the help menu and search for root. There is anrticle on how to enable and disable root logins)

Open terminal

Type kextunload -c com.apple.AppleDiskImageController

Then hit enter

Type kextload -b com.apple.AppleDiskImageController

Then hit enter

 

When I hit enter after the load command I got the black "you must reboot your computer" warning like you get from a kernel panic.

 

Rebooted and was able to mount the DMG and install Popcorn. Have not had any issues since.

 

 

As with everything technical your mileage may vary and try at your own risk.

Edited September 28, 2007 by ZAT

[AngelArs 0]

Good to hear you got it installed

 

Thanks for posting those commands, hopefully they can help someone else in the future

[PMG 0]

I tried the file permissions suggestions; did not work. I have tried the root suggestion, but cannot log on this way (nor do i really want to). Any other suggestions?