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Roxio EMC 10 Installation & Support


Leopelki

Question

I ran Roxio EMC 5 for 4 years with no problems, then bought a new Dell XPS410 with Vista. Had to upgrade to EMC9. Features not complete so thru discussions with support I upgraded to EMC10. Bought via download (1st mistake)

 

My PC locked up on install of EMC10. The Dell folks helped me get it moving again with an intermediate system restore. Lots of pain there, but after about 4 hours (YES I'M SERIOUS) on the phone with Dell, we were able to get the hard disk analyzed and I spent the next couple of days backing up my important files to CDs. Then I went thru an install with the so called tech support at Roxio, and had another lock up. This time I knew how to restore and when I got there I called Roxio back and got a refund on my downloaded version.

 

Then I purchased EMC10 CD Version (2nd mistake)

 

When I put the 1st disk in the drive I was told about Microsoft errors, bad DAP files etc. So, I'm smart by now, I called for Roxio support. After about 20 minutes wait I got a guy on the phone that kept putting me on hold because he couldn't understand my problems (I think). He kept coming back with "ok, lets try...... Finally I told him how nervous I was about this install, changing start-up stuff, registry access, ecc., and he said he had to go help someone else. THE ABSOLUTE NERVE!!!!

 

So I got a telephone number that I could call that would help me in sales, to get a total refund (1st smart move in this fiasco). I'm hoping that will go without much of a hitch, but have my doubts after my experience with ROXIO/SONIC SOLUTIONS. Bottom line BUYER BEWARE. Compatability is not what they tell you. If all of this sounds like I'm venting, I AM, but maybe by doing so someone out there will see it and not have to go thru what I've been thru with ROXIO. Oh yea, I tried "ROXANNE" several time during all this mess, and I'm here to tell you "she" is no more versed than either the support guy that kept putting me on hold, or ME. Good luck folks!!!!!

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I have the same Dell system (xps410) and just tried to install EMC10. It locked up. Any solutions other than refund?

 

I ran Roxio EMC 5 for 4 years with no problems, then bought a new Dell XPS410 with Vista. Had to upgrade to EMC9. Features not complete so thru discussions with support I upgraded to EMC10. Bought via download (1st mistake)

 

My PC locked up on install of EMC10. The Dell folks helped me get it moving again with an intermediate system restore. Lots of pain there, but after about 4 hours (YES I'M SERIOUS) on the phone with Dell, we were able to get the hard disk analyzed and I spent the next couple of days backing up my important files to CDs. Then I went thru an install with the so called tech support at Roxio, and had another lock up. This time I knew how to restore and when I got there I called Roxio back and got a refund on my downloaded version.

 

Then I purchased EMC10 CD Version (2nd mistake)

 

When I put the 1st disk in the drive I was told about Microsoft errors, bad DAP files etc. So, I'm smart by now, I called for Roxio support. After about 20 minutes wait I got a guy on the phone that kept putting me on hold because he couldn't understand my problems (I think). He kept coming back with "ok, lets try...... Finally I told him how nervous I was about this install, changing start-up stuff, registry access, ecc., and he said he had to go help someone else. THE ABSOLUTE NERVE!!!!

 

So I got a telephone number that I could call that would help me in sales, to get a total refund (1st smart move in this fiasco). I'm hoping that will go without much of a hitch, but have my doubts after my experience with ROXIO/SONIC SOLUTIONS. Bottom line BUYER BEWARE. Compatability is not what they tell you. If all of this sounds like I'm venting, I AM, but maybe by doing so someone out there will see it and not have to go thru what I've been thru with ROXIO. Oh yea, I tried "ROXANNE" several time during all this mess, and I'm here to tell you "she" is no more versed than either the support guy that kept putting me on hold, or ME. Good luck folks!!!!!

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I, too, have Dell XPS 410 with Vista. I purchased the download version of EMC10 (with CD yet to come). In certain ways it works fine: e.g., no problem copying to CDs, recording from LPs. On the other hand when I copied files to a DVD, the DVD could not (other than the title page) be read either on the computer (operable software not available) or on a DVD player. There are idiosyncracies with other EMC applications, as well.

 

From the postings I've seen, it would appear that, though there are clearly serious problems in installing EMC10, the problems are quite varied in nature even though it is the same download process and, apparently, to the same kind of computer with VISTA.

 

Is it possible that the comment made by John of Roxio (BUT MAKE SURE YOU STOP THE ALL ROXIO AND SONIC SERVICES) when installing EMC10 is the key? HE describes how to do that, but his description for doing it apparently is for XP, not VISTA.

 

Does anyone know the process for doing that with VISTA?

 

wfp

 

I ran Roxio EMC 5 for 4 years with no problems, then bought a new Dell XPS410 with Vista. Had to upgrade to EMC9. Features not complete so thru discussions with support I upgraded to EMC10. Bought via download (1st mistake)

 

My PC locked up on install of EMC10. The Dell folks helped me get it moving again with an intermediate system restore. Lots of pain there, but after about 4 hours (YES I'M SERIOUS) on the phone with Dell, we were able to get the hard disk analyzed and I spent the next couple of days backing up my important files to CDs. Then I went thru an install with the so called tech support at Roxio, and had another lock up. This time I knew how to restore and when I got there I called Roxio back and got a refund on my downloaded version.

 

Then I purchased EMC10 CD Version (2nd mistake)

 

When I put the 1st disk in the drive I was told about Microsoft errors, bad DAP files etc. So, I'm smart by now, I called for Roxio support. After about 20 minutes wait I got a guy on the phone that kept putting me on hold because he couldn't understand my problems (I think). He kept coming back with "ok, lets try...... Finally I told him how nervous I was about this install, changing start-up stuff, registry access, ecc., and he said he had to go help someone else. THE ABSOLUTE NERVE!!!!

 

So I got a telephone number that I could call that would help me in sales, to get a total refund (1st smart move in this fiasco). I'm hoping that will go without much of a hitch, but have my doubts after my experience with ROXIO/SONIC SOLUTIONS. Bottom line BUYER BEWARE. Compatability is not what they tell you. If all of this sounds like I'm venting, I AM, but maybe by doing so someone out there will see it and not have to go thru what I've been thru with ROXIO. Oh yea, I tried "ROXANNE" several time during all this mess, and I'm here to tell you "she" is no more versed than either the support guy that kept putting me on hold, or ME. Good luck folks!!!!!

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I, too, have Dell XPS 410 with Vista. I purchased the download version of EMC10 (with CD yet to come). In certain ways it works fine: e.g., no problem copying to CDs, recording from LPs. On the other hand when I copied files to a DVD, the DVD could not (other than the title page) be read either on the computer (operable software not available) or on a DVD player. There are idiosyncracies with other EMC applications, as well.

 

From the postings I've seen, it would appear that, though there are clearly serious problems in installing EMC10, the problems are quite varied in nature even though it is the same download process and, apparently, to the same kind of computer with VISTA.

 

Is it possible that the comment made by John of Roxio (BUT MAKE SURE YOU STOP THE ALL ROXIO AND SONIC SERVICES) when installing EMC10 is the key? HE describes how to do that, but his description for doing it apparently is for XP, not VISTA.

 

Does anyone know the process for doing that with VISTA?

 

wfp

 

 

 

The "Administrative Tools" folder in the "All Programs" menu has a selection for "Services". If you have a Roxio or Sonic service running, it is a simple matter to stop it from running.

 

The above notwithstanding, after several fruitless days attempting to install EMC 10 on my HP Desktop (m8100n) running Vista, I gave up and received a refund. Maybe I will try later when the installation bugs have been identified and fixes made. Until then I will stick with the basic CD and DVD burning capabilities built into Vista.

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I ran Roxio EMC 5 for 4 years with no problems, then bought a new Dell XPS410 with Vista. Had to upgrade to EMC9. Features not complete so thru discussions with support I upgraded to EMC10. Bought via download (1st mistake)

 

My PC locked up on install of EMC10. The Dell folks helped me get it moving again with an intermediate system restore. Lots of pain there, but after about 4 hours (YES I'M SERIOUS) on the phone with Dell, we were able to get the hard disk analyzed and I spent the next couple of days backing up my important files to CDs. Then I went thru an install with the so called tech support at Roxio, and had another lock up. This time I knew how to restore and when I got there I called Roxio back and got a refund on my downloaded version.

 

Then I purchased EMC10 CD Version (2nd mistake)

 

When I put the 1st disk in the drive I was told about Microsoft errors, bad DAP files etc. So, I'm smart by now, I called for Roxio support. After about 20 minutes wait I got a guy on the phone that kept putting me on hold because he couldn't understand my problems (I think). He kept coming back with "ok, lets try...... Finally I told him how nervous I was about this install, changing start-up stuff, registry access, ecc., and he said he had to go help someone else. THE ABSOLUTE NERVE!!!!

 

So I got a telephone number that I could call that would help me in sales, to get a total refund (1st smart move in this fiasco). I'm hoping that will go without much of a hitch, but have my doubts after my experience with ROXIO/SONIC SOLUTIONS. Bottom line BUYER BEWARE. Compatability is not what they tell you. If all of this sounds like I'm venting, I AM, but maybe by doing so someone out there will see it and not have to go thru what I've been thru with ROXIO. Oh yea, I tried "ROXANNE" several time during all this mess, and I'm here to tell you "she" is no more versed than either the support guy that kept putting me on hold, or ME. Good luck folks!!!!!

 

Sorry to hear that you had so many problems.

 

On another note, DAP is a download accelerator, which can cause problems, if you use it for large download files like EMC 10, and the download gets interrupted.

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