Info Requested: Runtime Error-Virtual Call- R6025

[John at Roxio]

For anyone still getting the error in the title. Can you include details on what modules the error is occurring in? Right now I have seen posts that it happens in the following modules:

 

RoxWatchTray10.exe

MediaManager10.exe

VideoWave 10.exe

 

Also, if you were able to resolve the issue can you list your solution along with the module that the error occurred in. That would really help us out.

[rgp1842]

This is not an ATI driver problem. It is an invalid call in the Roxio software. I have the latest ATI drivers, and have been running the ULEAD product family with hardware rendering with no problem. I also have 4 flight simulators that push the edge of the envelope regarding display drivers, and they run fine, as do dozens of other graphics intensive programs.

 

 

In that one of the primary reasons for owning EMC-10 is to create DVD's, one would think that this would be severity number-1 on Roxio's bug list. But since there is a workaround (software rendoring), they may not be giving the problem the importance that it should have. Software rendering takes forever, even with my 3.4ghz HT P4 cpu and ATI 9800/256 video. If no fix is forthcoming from Roxio by November 5th, I'm going to ask for my money back, since DVD production was the main reason I purchased EMC-10.

 

 

BTW: The work-around for this bug is to go into VideoWave, options, and set rendering to "software". I'm not sure this has been definitavely said in this thread.

[kenwardm]

Do they have an ETA?

Don't hold your breath. This issue cropped up here within a few nanoseconds of customers installing the software. That was back in September.

 

Do not be fooled by Roxio's invitation to tell them which bits crash. They have had more than enough feedback on that front. It just makes it look like they are doing something.

 

Sadly, as far as I can see, no one there has bothered to report back on progress in tracking down the source of the problem, a move that would at least give the afflicted some feeling of hope.

[grandpabruce]

This is not an ATI driver problem. It is an invalid call in the Roxio software. I have the latest ATI drivers, and have been running the ULEAD product family with hardware rendering with no problem. I also have 4 flight simulators that push the edge of the envelope regarding display drivers, and they run fine, as do dozens of other graphics intensive programs.

In that one of the primary reasons for owning EMC-10 is to create DVD's, one would think that this would be severity number-1 on Roxio's bug list. But since there is a workaround (software rendoring), they may not be giving the problem the importance that it should have. Software rendering takes forever, even with my 3.4ghz HT P4 cpu and ATI 9800/256 video. If no fix is forthcoming from Roxio by November 5th, I'm going to ask for my money back, since DVD production was the main reason I purchased EMC-10.

BTW: The work-around for this bug is to go into VideoWave, options, and set rendering to "software". I'm not sure this has been definitavely said in this thread.

 

I have an NVidia card in this computer and an ATI 9800 Pro in my backup computer. I have not updated the drivers on the ATI card since May of last year. I have no problems with hardware render in EMC 10.

 

With my higher end (well, it was last year ) NVidia card, the quality of the final product, using hardware render, is lousy. Using software render, the quality is high, and software render took about 2 minutes longer than when I used hardware render for the same production, which is just under an hour long.

[gi7omy]

Personally speaking I think it's better spending time tracking down the cause and not stopping doing that to give 'feedback'

[lazer98]

I just purchased EMC10 everything was great until I decided to create a DVD. As soon as I start MyDVD I get the R6025 Runtime error. Pure Virtual function call.

 

I have a dell E521 AMD Athlon 64 X2 Dual 4400+ 2GB Ram Video card with 256Mg Ram.

 

I have attempted everything I have seen here and so far I have been unable to produce a DVD. I had several different burning programs installed and I removed all of them, including the MyDVD le that came preinstalled on my Dell. I also uninstalled my preinstalled verion of CD Creator, all to no avail.

 

I am not opposed to trying new things I have 25 years in IT so I know my way around.

 

Paul

 

Quick update, I installed the new directX from microsoft, no change. setting services manual, automatic also makes no difference,

[Cdeldridge]

After installing roxio easy media creator 10 and restarting my computer it gave me several run time errors. Also when I try and run several of the programs it says it is missing a .dll file and that re-installing the application may fix this problem. However, it did not. Also other programs won't work either. For instance:

Photosuite and Media Manager-LayoutDll10.dll not found

Sound editor, Music Disc Creator-Encountered a problem and needs to close

Roxio Clasic Creator-Dragon Engine failed to initialize

My DVD, VideoWave-roxipp52.dll not found

Video Copy & Convert-dccctrl10.dll not found

ANYONE have any suggestions how to fix all these problems? I have uninstalled and reinstalled it three times now. Thanks...

[Snuggels]

I purchased Media 10 yesterday and i havnt been able to use it cos of the problems John at Roxio states they are aware of the problem. So I was sold something that the company knew would not work correctly.

That is FRAUD and a criminal offence

[OhSnap]

For anyone still getting the error in the title. Can you include details on what modules the error is occurring in? Right now I have seen posts that it happens in the following modules:

 

RoxWatchTray10.exe

MediaManager10.exe

VideoWave 10.exe

 

Also, if you were able to resolve the issue can you list your solution along with the module that the error occurred in. That would really help us out.

 

I'm getting this error in MyDVD when I try to save a created menu as a menu style. It points to VideoWave as the cause.

 

I'm running on Windows XP. Graphics card is NVIDIA GeForce4 MX 440 with AGP8X with most recent drivers. I've tried it with older drivers as well.

[Manker]

I used to be able to use MyDVD (Version 9) w/o any problems. Now, I can't open it without crashing with the R6025 error. I have yet to find a solution to this problem through any of the posts in Roxio or external sources. Please help. I have projects to finish!!

[JC]

I generally receive it when I had attempted to send an edited file from Video wave 10 to either My DVD or My DVD Express to burn. The error is a runtime error (R6025) mostly directing the problem to Video wave, but on occasion I also had received a Media Manager error. Following the error message the project closes.

 

I had checked msconfig and all of the services listed for this program have been checked. I also checked the administrative services and they have been set to either manual or automatic. I changed a few of the service setting (auto to manual and manual to auto) to see if it would change anything and there was no change

 

What is really strange is when I try to do either a repair install or fresh install (follow Roxio Knowledge Base article 000086CR), & following reboot, I receive an error message that the NTDR file is missing and I get the black screen of death. I tried twice using my Windows XP CD to repair Windows and it starts out with just needing the NTDR file then it asks for another file, then another file and so on because they are corrupted. So it is just easier to reinstall the whole thing. Fortunately, I just purchased Norton Ghost 12 last week after reinstalling everything three times and going through all that misery. At least now I can reinstall it to a previous state before Roxio 10. I had Roxio 9, but it is no longer on my system Windows XP OP System reinstallations.

 

The only thing that seemed to help is when I switched the rendering from hardware to software. The error seems to disappear. I believe my system and graphic card are sufficient enough to run this program w/o any problems. I have a Dell 8400 3.4 GHZ computer with an ATI X800 (256 meg.) graphic card. I even tried rolling back the graphic card driver to an earlier date to see if that would help and it did not change anything. As for the graphic card I only use the driver and not the catalyst control center. Unfortunately 3d transitions are not an option in software rendering.

 

My system is clear of any spyware/adware. When I attempted to install, I disabled all startup items, disabled my firewall/virus scan and disconnected from the internet. I even went the extra mile to disable the IE7 add-on as suggested by Highlander and deleted the IE7 cookies and that did not make a difference. All drivers are up to date including Direct X & Quick-time.

 

I did a Google search on the subject and the problem is hard to identify because different program have specific solutions. Once I believe there were 30+ pages of hits on the subject

 

I presently have a Roxio Ticket that had been sent to the second level support. I haven’t heard anything yet, but I expect a response sometime next week

 

I have a current thread on this subject at: http://forums.support.roxio.com/index.php?showtopic=27916

 

I hope this information helps. I probably have given you more information than you want.

[John at Roxio]

I purchased Media 10 yesterday and i havnt been able to use it cos of the problems John at Roxio states they are aware of the problem. So I was sold something that the company knew would not work correctly.

That is FRAUD and a criminal offence

 

I am not sure you actually understand the definition of fraud in the business sense. A software bug in a newly released application doesn't qualify by any stretch of the imagination.

 

Be that as it may, this is an issue that we are currently looking in to and the data the folks are providing here is most useful to us in flushing out the problem. Do you have any data you would like to contribute?

[Christopher A. Blanchard]

I found the freaking answer after a little reverse engineering. It explains why it works on some sytems and not on other's...Why ATI CCC screws it up.... and most importantly fixes the issues caused by poor program design. I have created, fixed and recreated the issue on 4 seperate computer systems and am confident I can recreate it at will and fix it on any system. The fix has been tested on Windows XP (Home and Pro), Windows Vista (Buisness and Ultimate)

 

The question as Scotty put it in Star Trek 4: The Voyage Home....

 

Is that worth something to laddy, or should I just hit the delete key?

 

Something easy like maybe 2 free copies of Roxio Easy CD Creator Deluxe (the one with the little usb video capture device..one for my daughter, one for my wife).

 

Seriously, I will have a patch file for you to test in about an hour.

[gi7omy]

Whose poor programming are you talking about?

 

The bugs in the ATI 7.9 CCC have been well documented all over the forum

[susan_6]

I am having the runtime errors which starts with the RoxWatchTray and all else fails thereafter. I am running Win x64 Ultimate. I have reinstalled and installed with Win Cleanup tool, disabled all startup items, disabled all non-windows services, including defender, and MS Firewall, Anti-Virus.

 

I contacted TS and they took me on an adventure of software reinstalling. I just chatted with a tech today and they said "I have seen this error occur with ATI's Catalyst Control Center (CCC) installed. In the Avivo Video section, there is a setting under "All Settings" to use Windows Media Video Acceleration. Simply disabling that setting in CCC allows the program to run perfectly."

 

reading these posts do not convince me that this will fix it and that a customer (I think the name was Lazer)found this issue, but was unrelated to the Runtime Errors.

 

Please offer help besides uninstall/reinstall.... it does not fix anything.

 

Another recommendation is to inform your download users that they should follow an install document of some sort.

 

I have about 30 hours into trying to fix this problem and I am starting to run out of paitence. Please HELP!

 

I have been getting the runtime error in every module I have tried to open. I have also done two clean installs and one module might work once and then I start to get the runtime error again. Right now I don't even try to use EMC 10 until they can come up with a solution. It is too frustrating.

 

susan_6

[Christopher A. Blanchard]

Whose poor programming are you talking about?

 

The bugs in the ATI 7.9 CCC have been well documented all over the forum

 

Actually it is not. If you have been reading the issue is occuring across platforms as well as with ATI, nDivia and Intel Integrated graphics cards. As I can easily create and recreate the issue on systems running different Video Cards, I can tell you 1) It has nothing to do with ATI 7.9 CCC.

[gi7omy]

Read the board - do a search on 7.9 catalyst (or even google for it with problems)

 

Honestly - the 7.9 catalyst bug is well known almost everywhere

 

nVidia has its own problems (jerkiness in slide shows that doesn't occur with ATI)

 

Intel integrated - they won't even WORK properly (low RAM and using system RAM)

[Joe1945]

For anyone still getting the error in the title. Can you include details on what modules the error is occurring in? Right now I have seen posts that it happens in the following modules:

 

RoxWatchTray10.exe

MediaManager10.exe

VideoWave 10.exe

 

Also, if you were able to resolve the issue can you list your solution along with the module that the error occurred in. That would really help us out.

 

Have had similar problems trying to install EMC 10 with my new vista computer. When trying to open Plug&Burn and MyDVD Express, I get the R6025 runtime error (roxwizardlauncher10.exe) for both programs.

 

When trying to open VideoWave and MyDVD, I get the message that they have stopped working (APCRASH). The fault module name the I get is d3dx9_33.dll

 

I can open up all other programs but have not used any of them yet ... so whether they work is still in question ... but a least they open up. My new vista pc is an HP media model.

 

Hope this helps.

[Oromia]

For anyone still getting the error in the title. Can you include details on what modules the error is occurring in? Right now I have seen posts that it happens in the following modules:

 

RoxWatchTray10.exe

MediaManager10.exe

VideoWave 10.exe

 

Also, if you were able to resolve the issue can you list your solution along with the module that the error occurred in. That would really help us out.

 

I get the runtime error when I try to use Plug & Burn, MyDVD and the other application under video. The module listed in the error message is

 

RoxWizardLauncher10.exe

 

Please see the exact error message below.

 

Runtime Error!

 

Program:...files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWizardLauncher10.exe

 

This application has requested the Runtime to terminate it in an unsual way.

Please contact the application's support team for more information.

 

 

 

Your suggestion and feedbacks are highly appreciated.

[ablancha]

For the record, I don't have an ATI card (mine is NVIDIA) and I get this error when I run the Media Manager service.

 

ACB

[konabrad]

For anyone still getting the error in the title. Can you include details on what modules the error is occurring in? Right now I have seen posts that it happens in the following modules:

 

RoxWatchTray10.exe

MediaManager10.exe

VideoWave 10.exe

 

Also, if you were able to resolve the issue can you list your solution along with the module that the error occurred in. That would really help us out.

 

I recently installed v10 on a new home-brew editing computer. I initially received the "Run Time" error R6025 but resolved it by following the posts on this topic and disabling the accelerator function in CCC of my ATI 1950 video card. Life was good as I produced some trial DVD's (I'm dabbeling in Hi Def). However, during play back of the finished DVD's, the scenes were "jumpy" and had some diagonal tearing. While looking for an answer, I downloaded and updated the latest driver for my ATI card. Now I can not open MYDVD without getting the Runtime Error R6025, and the program closes. Videowave still functions.

Maybe there is a clue as to the problem somewhere in here. However, I don't know what it is. I don't know if I should try reinstalling the old ATI driver and digging the hole deeper.

Brad

[grandpabruce]

After installing roxio easy media creator 10 and restarting my computer it gave me several run time errors. Also when I try and run several of the programs it says it is missing a .dll file and that re-installing the application may fix this problem. However, it did not. Also other programs won't work either. For instance:

Photosuite and Media Manager-LayoutDll10.dll not found

Sound editor, Music Disc Creator-Encountered a problem and needs to close

Roxio Clasic Creator-Dragon Engine failed to initialize

My DVD, VideoWave-roxipp52.dll not found

Video Copy & Convert-dccctrl10.dll not found

ANYONE have any suggestions how to fix all these problems? I have uninstalled and reinstalled it three times now. Thanks...

 

Do a "clean install", following the steps here:

 

http://kb.roxio.com/content/kb/Creator/000086CR

[John at Roxio]

Sadly, as far as I can see, no one there has bothered to report back on progress in tracking down the source of the problem, a move that would at least give the afflicted some feeling of hope.

 

I'm not a developer. Stopping back in here to say we are still working on it tells you just about nothing and opens up the discussion to more questions that I don't have the answer to at this point.

 

That being said, we are still working on this issue and I'll update you folks when I have something concrete.

[kenwardm]

Greg - what happened in earlier versions isn't what is happening now.

 

This fault is totally different - the earlier ones were all down to a different thing and there was a cure which doesn't work with this one or, if it does, is totally hit and miss

As someone mighty pissed off by what is going on, I have to agree with this message.

 

The current problem is not something that I have seen. And I go back a long way.

 

Yes, there have been problems with earlier version. But nothing like this. Far fewer people. Far less pervasive.

 

Then again, EMC10 has packed in even more than its predecessors.

 

 

Personally speaking I think it's better spending time tracking down the cause and not stopping doing that to give 'feedback'

I have news for you. The world of consumerism has moved on.

 

It is not one or the other, fix or inform, it is both.

 

Look at it this way. You are in the departure lounge awaiting your flight. Should they fix it, or tell you what is happening?

 

No argument. Both.

 

Why? Because if they don't tell you, you may do something crazy, like go and shout at the people in charge. Worse, you could vow never to fly with them again. And then go off and tell your friends.

 

In the case of EMC10, there could be a rush to demand money back. Or even one of those silly bids to set up a class action suit. (My favourite is a demand that they halt all sales of the product until it is fixed.)

 

We live in an information age. If you want to sit in the dark, that's your choice. Sensible companies take a slightly more intelligent approach.

 

Nearly three months and counting!

[Christopher A. Blanchard]

Ok, the patch is done, and ready for someone at Roxio to test in there lab. It took me a little longer because I wanted to do a little testing. And yes, it fixes the ATI CCC problem without having to reinstall drivers.

 

Oh, and yes it will work on nDivia and Intel Integrateds as well

[Sam C]

I get the same problem when loading VideoWave. It loads but any action I take with an active file, I get the run time error as described. I have a new ATI video card but it worked perfectly for the last three days of heavy usage. I'm on XPSP2

 

I should have added that I spent the last two weeks with a different problem giving an error message number which no one in support has been able to give me the meaning of the error message. I am getting very tired of Creator 10. I have a project to complete which I haven't been able to do for two weeks.