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Suggestions for Sonic


bm1000

Question

The following are some suggestions for Sonic. I provide them free of charge.

 

1. Easy Media Creator 10 appears to be riddled with bugs. Take it off the market until you resolve all of the bugs that your Quality Assurance department should have found during functional testing.

 

2. Stop allowing non-Sonic people to try and help your support site. I know that these people mean well, but they are not helping. If you are renaming drives during installation and causing problems that prevent computers from re-booting, then admit it. If you are not, then #$^@ well say so! Don't allow some poor soul (who means well, but doesn't really know) to state that you would never do such a thing (because it is so stupid!), and that the computer must be infected with a virus.

 

3) Fix your installer! Since you have the Certified for Windows Vista Logo on your product, I assume that you CLAIM to be Certified for Windows Vista. If that were true then you would have an installer that works properly. By properly, I mean that you uninstall correctly. Microsoft certification condition TC-19 states that you uninstall registry entries that you previously installed. Based on several posts on your support site, you are not doing this - no matter how many well-meaning souls state that superfluous registry entries do not cause problems. I won't even get into the issues that recommend an uninstall prior to re-attempting a reinstall.

 

4) Sonic, for goodness sake, get your act together!

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The following are some suggestions for Sonic. I provide them free of charge.

 

1. Easy Media Creator 10 appears to be riddled with bugs. Take it off the market until you resolve all of the bugs that your Quality Assurance department should have found during functional testing.

 

2. Stop allowing non-Sonic people to try and help your support site. I know that these people mean well, but they are not helping. If you are renaming drives during installation and causing problems that prevent computers from re-booting, then admit it. If you are not, then #$^@ well say so! Don't allow some poor soul (who means well, but doesn't really know) to state that you would never do such a thing (because it is so stupid!), and that the computer must be infected with a virus.

 

3) Fix your installer! Since you have the Certified for Windows Vista Logo on your product, I assume that you CLAIM to be Certified for Windows Vista. If that were true then you would have an installer that works properly. By properly, I mean that you uninstall correctly. Microsoft certification condition TC-19 states that you uninstall registry entries that you previously installed. Based on several posts on your support site, you are not doing this - no matter how many well-meaning souls state that superfluous registry entries do not cause problems. I won't even get into the issues that recommend an uninstall prior to re-attempting a reinstall.

 

4) Sonic, for goodness sake, get your act together!

 

You should send this directly to Roxio. This is just a users forum.

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