Easy Media Creator 10

[ilanidrac]

This is my first time posting to a group

Whenever I try to start MyDVD or MyDvd express I get the following:

 

VideoWave 10 has encountered a problem and needs to close. We are sorry for the inconvenience.

……………for more information click here:

 

When I click here I get:

 

AppName: videowave10.exe AppVer: 10.0.0.78 ModName: wmvdecod.dll

ModVer: 11.0.5721.5145 Offset: 0002f5a2

 

Then when I close it I get the following:

 

Runtime Error!

Program: c:\program files\Roxio\VideoUI 10\VideoWave10.exe

 

R6025

-pure virtual function call

 

I am operating under Windows XP Media Center Edition version 2002 – service pack 2

My computer is a HP Pavilion Pentium D cpu 2.80 GHz 1.00 GB RAM

 

I have downloaded the most recent drivers and updates.

 

help

[John at Roxio]

I am closing down this thread and directing users to the one I created regarding this topic.

[Mud]

I was having the same issue. Here's what fixed it for me.

 

I have an ATI AIW X1900 graphics card with Catalyst Control Center installed. There is a setting in CCC under Avivo Video "All Settings" for Windows Media Video Acceleration. By turing the acceleration off, it allowed me to run myDVD without any problems.

 

 

This is my first time posting to a group

Whenever I try to start MyDVD or MyDvd express I get the following:

 

VideoWave 10 has encountered a problem and needs to close. We are sorry for the inconvenience.

……………for more information click here:

 

When I click here I get:

 

AppName: videowave10.exe AppVer: 10.0.0.78 ModName: wmvdecod.dll

ModVer: 11.0.5721.5145 Offset: 0002f5a2

 

Then when I close it I get the following:

 

Runtime Error!

Program: c:\program files\Roxio\VideoUI 10\VideoWave10.exe

 

R6025

-pure virtual function call

 

I am operating under Windows XP Media Center Edition version 2002 – service pack 2

My computer is a HP Pavilion Pentium D cpu 2.80 GHz 1.00 GB RAM

 

I have downloaded the most recent drivers and updates.

 

help

[Beerman]

It appears this is a known issue they are working on. See this post for more info.

[ilanidrac]

I was having the same issue. Here's what fixed it for me.

 

I have an ATI AIW X1900 graphics card with Catalyst Control Center installed. There is a setting in CCC under Avivo Video "All Settings" for Windows Media Video Acceleration. By turing the acceleration off, it allowed me to run myDVD without any problems.

Thanks It - it took me 30 seconds and it worked!!

Here is what Roxio said for me to do --- I would have asked for my $$$ back before I even tried to do what they said!

Thank you for contacting Roxio Tech Support.

 

Remove any other burning softwares just in case you might have them installed in your computer.

 

Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility if you receive a certificate file error while trying to remove the Roxio program. (Directions below) Follow the instructions below to use the Microsoft Cleanup Utility to remove software

 

 

 

Download the Microsoft Windows Installer Clean Up Utility to your desktop and install to remove Roxio and Sonic software

<!--[if !supportLists]-->o <!--[endif]--> http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

Scroll down to and click on Download the Windows Installer Cleanup Utility package now.

Click on Save and choose to save it on your Desktop.

On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install

Click on Start -> All programs -> Windows Install Clean up

Select your software.

Click on Remove.

 

 

Download roxizap http://tools.roxio.com/support/tools/roxizap.exe

Disconnect your Internet connection and disable your antivirus before running the patch.

Disconnect your Internet connection and disable your antivirus before running the patch.

 

Once that is completed please disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.

Click on Start --> Type 'msconfig' in the Search field and press Enter on your keyboard.

Select the Startup tab.

Click the Disable All button.

Click the Services tab.

Click the Manufacturer title bar and scroll down to Sonic Solutions and uncheck all Sonic applications.

Click the Apply, then the OK buttons and choose to restart when prompted. If you get a message that 'the program maybe blocked', choose 'Allow'.

 

 

NOTE: If you are unable to start msconfig, it can be found in the directory Computer --> Local Disc (C:) --> Windows --> System 32. You may need to right click the msconfig and choose Open as Administrator.

 

To reverse this just go back in and click enable all and restart (that can be done once installation is complete)

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Remove these keys from the registry:

 

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

 

To export a copy of your registry, please do the following

Click on Start --> Type 'regedit' in the Search field and press Enter on your keyboard.

Locate and left click File in the upper left hand corner of the Registry editor.

Click Export (Export range 'All' should be selected).

Choose a location on your hard drive and give the file a name.

Click Save. Your registry should now be backed up in a .reg file to the location you specified

 

 

Registry Edit instructions:

 

Click on Start --> Type 'regedit' in the Search field and press Enter on your keyboard.

 

Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.

Locate the Software folder.

Locate the Roxio folder.

Right click on Roxio and click delete.

Do the same for the Soic folder (if present).

Close the HKEY_CURRENT_USER folder.

 

Do the same for the HKEY_LOCAL_MACHINE folder.

 

 

Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.

Locate the Software folder

Locate the Roxio folder

Right click on Roxio and click delete.

Do the same for the Sonic folder (if present).

 

Close the HKEY_LOCAL_MACHINE folder.

 

 

Restart the computer then reinstall your software.

 

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Regards,

 

 

 

Roxio Technical Support

 

http://support.roxio.com