My DVD hangs & VideoWave 10 causes crash of PC

[spookytooth]

Not sure why this was moved to the Installation/Uninstillation folder - so I will try to post it again, this is not an installation issue as the program has installed without delays each time.

 

So this is where I am -

 

Happily working with EMC 9 for ages, Vista comes along and the problems start, went back to XP Pro - wait and wait for the 9.1 patch, then Surprise, Surprise EMC 10 appears. So I bit the bullet, paid the cash and installed EMC 10.

 

The program installed without a hitch and the program ran smoothly until I tried My DVD, took ages to load then - Nothing!

 

Tried videoWave, started to load then BSD and PC restarted. I have so far uninstalled and reinstalled EMC 10 four times, replace CCC with v7.7 from 7.9 because of the reported bug problems, checked that the directX file was in place, checked that directX video accelleration was off in WMC and CCC but nothing clears the problem.

 

Each time I reboot my PC and restart the application the same thing happens, sooner or later the repeated BSD's are going to screw up my PC, so until a solution or workaround can be found I am forced to go back to EMC 9.

 

I guess 'forced' is the wrong way to put it - EMC 9 did everything I asked of it except work with Vista.

[grandpabruce]

OK I give up - twice I have posted this problem, clearly stating that I have uninstalled and reinstalled the program 4 times - Each time I do the #$^@ this crashes when I try to use VideoWave and hangs when I start MyDVD.

 

This was sent to the Stalls/Hangs/Crashes part of the forum because that is exactly what the program does. I don't have a problem with the installation, it works everytime.

 

So, can anyone shed any light on my problem with EMC 10 or am I to be consigned to another part of the forum again?

 

Question for you. Did you load the Catalyst 7.9 drivers for video cards? They are full of bugs, and I have seen posts on other sites saying they have caused problems with some games and other programs.

 

Also, have you disabled RoxWatch via msconfig? That may help your problem. Also, if you have Defender or Zone Alarm, try disabling them to see if it makes a difference.

[gebi1]

I have so far uninstalled and reinstalled EMC 10 four times, replace CCC with v7.7 from 7.9 because of the reported bug problems, checked that the directX file was in place, checked that directX video accelleration was off in WMC and CCC but nothing clears the problem.

 

Did you try that pinned procedure http://forums.support.roxio.com/index.php?showtopic=27803 ??

[jeanrosenfeld]

Try, in Catalyst control center, advanced mode, Video all settings, scroll down and uncheck Windows Media Video acceleration, click apply, OK.

The reasaon for that suggestion is that the problem may be caused by the fact that in EMC 10 the default menu in My DVD is c_10 Home theater which is a 1920x1080 wmf file which, depending on the codecs being used and your PC specs, may cause Videowave to crash.

 

If you can open Videowave itself, you could check that this is the problem by trying to see if you can load

c10_Home Theater_4x3_main.wmv, which you will find in C:\Program Files\Roxio\VideoUI 10\Content\Video

If you use detailed view, you can see which are the high resolution menu videos.

If you can load that file in Videowave without it crashing, you should be able to open My DVD.

[jeanrosenfeld]

Further to above, I've found the thread where there is further discussion

http://forums.support.roxio.com/index.php?...hl=acceleration

[spookytooth]

Question for you. Did you load the Catalyst 7.9 drivers for video cards? They are full of bugs, and I have seen posts on other sites saying they have caused problems with some games and other programs.

 

Also, have you disabled RoxWatch via msconfig? That may help your problem. Also, if you have Defender or Zone Alarm, try disabling them to see if it makes a difference.

 

 

grandpabruce - I was using the Catalyst 7.9 drivers without any problems on my other apps but uninstalled them and replaced them with the 7.7 version - made no difference.

 

I'm using Norton 360 but deactivated it when installing the pogram as I do for all the stuff I install. Again made no difference.

 

gebi1 - never seen the pinned proceedure before but have got into the habit of trawling the registry and shutting down services to Roxio products when I have problems.

 

Roxio/Sonic really need to get their act together if they are to keep their existing customers and encourage new ones into the fold.

 

A work colleague smiled knowingly when I told him about the problems I am having saynig that he lost faith when EMC 8 was released and regularly crashed his PC, he became a convert to Nero shortly after and has quote 'never had a burn fail or program crash' - I have taken it with a large pinch of salt but have borrowed his copy of Nero 7 to evaluate for 2 weeks, if all goes well it will be uninstall the borrowed copy, scout round the web for a good price and hello Nero goodbye Roxio.

 

I've been with Roxio since EZCD 4 but time is running out for me, Roxio and EMC 10

[james_hardin]

Because it is most likely an install problem?

[spookytooth]

OK I give up - twice I have posted this problem, clearly stating that I have uninstalled and reinstalled the program 4 times - Each time I do the #$^@ this crashes when I try to use VideoWave and hangs when I start MyDVD.

 

This was sent to the Stalls/Hangs/Crashes part of the forum because that is exactly what the program does. I don't have a problem with the installation, it works everytime.

 

So, can anyone shed any light on my problem with EMC 10 or am I to be consigned to another part of the forum again?