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Life is too short for this...


rrgunn27

Question

I have been a semi-loyal customer of Easy CD from way back but not anymore

EMC installed just fine on my Gateway running XP Home SP@. BUT only a few of the apps will even load. NONE of the ones I bought it for will - No CD creator, DVD creator, label maker, etc.. I get a generic Windows error message and invitation to report this error to Windows (thanks loads).

 

I should add I've never had this type of problem with any other program, even games which are notoriously finnicky when initially released.

 

I have no intention of spending hours scouring boards to find some type of fix for this. I'm just going to return it to Best Buy and go back to using version 8.5.

 

Adding insult to injury, there is not even an Uninstall program to get this junk off my computer. Had to go to Control Panel and do it manually for EACH STUPID app and hope I was not uninstalling something from the prior version that I intended to keep. When that messed up my Windows Media Player, I went to the Windows System Restore applet and reverted back to my prior status. If only it would also erase my memory of this nightmare.

 

Does Roxio even have a QA dept.?

 

Whoever released this program in its current state should be ashamed.

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I suppose by extension, running spyware and anti-virus sweeps as well as defragmenting the hard drive would be totally uncalled for - sheesh, not only can some people not READ notices, they think a computer is smart enough to do everything for them

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Well, I guess I'll just chime in here since my attempt at a new topic was stricken from the forum (frankly, I'm a little surprised I haven't been banned from the site for having the temerity to accuse Sonic of producing bad software).

 

Anyway, after my initial days of frustration, I’ve spent another 8 hours following all the advice I’ve found here. I even went so far as to use the Windows Installer Cleanup Utility to remove everything from the installer DB. After removing every vestige of Roxio or Sonic from my Vista Ultimate machine and starting with an empty Windows Installer DB, I waded through the 40 minutes required to install EMC 10 with exactly the same results…

 

Error at boot up from the Tray program, Dragon errors, Disc Copy tells me to reinstall and my favorite part, Media Creator Home calling up the Window Installer for another 20 minutes worth of “gathering information” before it insists on a reboot and I start the whole process again until I’m fed up and uninstall for the final time and begin the refund process.

 

For the record, after this debacle, I managed to install Office 2007, Sony Vegas 7, Sony Sound Forge, Adobe Photoshop, Office SharePoint designer, Web Expressions, Microsoft Streets and Trips, and Corel PaintShop Pro all without a single problem.

 

So please, tell us all again how we just don’t have the patience to do what is necessary. Tell me how I’ve come in with a chip on my shoulder just because I don’t believe that a $40 program should cost me $1000 worth of personal hours in troubleshooting before it’s ever even installed correctly.

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So please, tell us all again how we just don’t have the patience to do what is necessary. Tell me how I’ve come in with a chip on my shoulder just because I don’t believe that a $40 program should cost me $1000 worth of personal hours in troubleshooting before it’s ever even installed correctly.

 

 

Send your bill to Roxio. ;)

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With all due respect, "generic Windows error message" and "few of the apps will even load" is certainly not enough information to troubleshoot.

 

1) What have you tried for troubleshooting already?

2) Can you give us some details on your system setup?

3) What exactly are the errors?

4) Do you have any other similar applications or suites loaded on the system?

 

Hi John:

 

You have a good point here, but some of us have provided all that information without any response. I would really like to solve this problem, since I'm very used to the GUI of Roxio products, but the lack of response from people at Roxio is not very encouraging. I would have thought that by this time, Roxio should have come up with some kind of patch or improved installer to correct all of this issues. Besides, what this poster has said it's true, it's been a long time since I experienced such a difficult and bug filled installation procedure.

 

For myself, I'll continue to lurk around until somebody comes up with a solution for these issues.

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He's just not worth the trouble. ;);)

 

yeah, i guess you're supposed to have trouble with things you buy. You're supposed to have your car not start the first time you try to pull it out of you driveway. <_< Remember that not all of us have the time to be sitting at a computer for three hours trying to start a program that cost $100 to begin with and then have it not work like it's tupposed to.

Maybe they should print that on the box, "Will work if you are willing to put in the time to figure it out" ;)

 

I guess my gripe is that as a consumer, I expect better. And why shouldn't I? I bought the software, it should work. Isn't that the way things usually work? Don't get me wrong, I had Roxio 6 and thought it worked great. But this "new and improved version" is for the birds. I am going to try my best to return it.

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I have been a semi-loyal customer of Easy CD from way back but not anymore

EMC installed just fine on my Gateway running XP Home SP@. BUT only a few of the apps will even load. NONE of the ones I bought it for will - No CD creator, DVD creator, label maker, etc.. I get a generic Windows error message and invitation to report this error to Windows (thanks loads).

 

I should add I've never had this type of problem with any other program, even games which are notoriously finnicky when initially released.

 

I have no intention of spending hours scouring boards to find some type of fix for this. I'm just going to return it to Best Buy and go back to using version 8.5.

 

Adding insult to injury, there is not even an Uninstall program to get this junk off my computer. Had to go to Control Panel and do it manually for EACH STUPID app and hope I was not uninstalling something from the prior version that I intended to keep. When that messed up my Windows Media Player, I went to the Windows System Restore applet and reverted back to my prior status. If only it would also erase my memory of this nightmare.

 

Does Roxio even have a QA dept.?

 

Whoever released this program in its current state should be ashamed.

 

Uninstalling each app seperately is a Bill Gates requirement for Vista. This will be the case, with EMC 10, even if you have XP on your computer.

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Max - you're almost as guilty yourself of failing to provide details.

 

I think only one of your previous posts actually said what was happening and that was mainly in regard to EMC9

 

Now I don't know if you did a search on the board for the two issues - clean install and invalid CD key, but there is quite a bit of info on BOTH those issues (but you never came back to say if you'd even tried)

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Hard to say - right click on the desktop and go to properties, settings and it should tell you there what sort of card it is

 

Some of the 'LE' ones have been known to cause problems

 

Actually, I think my video card is an "LE". Does that mean I'm out of luck? Or is there any solution.

 

And, seriously, is there a patch in the works? If not, howcum?

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With all due respect, "generic Windows error message" and "few of the apps will even load" is certainly not enough information to troubleshoot.

 

1) What have you tried for troubleshooting already?

2) Can you give us some details on your system setup?

3) What exactly are the errors?

4) Do you have any other similar applications or suites loaded on the system?

 

 

1. Nothing other than look through this board.

2. Gateway 700GR

Pentium 4 550 Processor 3.4 (I think) processor

ATI Radeon X300 SE video card 128 mg - PCI

Windows XP Home edition SP2

3. "(Name of app) has encountered a problem and needs to close..."

4. I do have EMC 8.5 loaded on computer as well as iTunes, and numerous other mp3 editors, etc. Never had any conflicts before.

 

I installed EMC 10 from the CD. Had no problems with the install.

The following applets opened with no problems:

Backon Track

Cine Player

Cine Magic

Create Panaromas

Media Import

Multi Photo Enhancer

Photo Suite

Video Wave

 

The following would not open:

Creator Classic

Label Creator

Sound Editor

Music Disk Creator

Video Copy & Connect

Audio Converter

Audio Tag Editor

Auto Mix

DVD Music Assistant

Easy Audio Capture

LP & Tape Assistant.

 

Would appreciate any help, especially since Best Buy will not take it back and I don't need a $79.95 coaster.

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Max - you're almost as guilty yourself of failing to provide details.

 

I think only one of your previous posts actually said what was happening and that was mainly in regard to EMC9

 

Now I don't know if you did a search on the board for the two issues - clean install and invalid CD key, but there is quite a bit of info on BOTH those issues (but you never came back to say if you'd even tried)

 

Hi gi7omy:

 

I posted a whole different topic explaining my problems with EMC10, in that topic I posted all of my system characteristics and what my problem was. I will quote here again, but you can also find it in this link: roxio topic

 

I'm sorry to say that you are jumping to conclusions by saying that I didn't provide details.

 

In another topic I also stated that I had tried all the suggested procedures without success.

 

I think that we should lay aside this "childish" attitudes of trying to blame someone about the problems and instead try to work together to solve this problems.

 

It is obvious that there is a huge number of different systems out there, but it is my understanding that a well developed software would take this differences into account and would be able to install on different computers as long as they meet the specified requirements.

 

By the way, I searched for the topics that you mention, followed all the instructions that I found, but was unsuccessful in the installation.

 

For me its just that I cannot keep spending time to find a solution by installing, uninstalling, reinstalling, etc.

 

Sorry for venting, but this is a little frustrating.

 

Hi to all:

 

I have a HP Pavilion T730m Computer with the following characteristics:

 

Intel Pentium 4, 3.00 GHz, 1015 MB RAM, 200 GB HD Space, 32 bit OS, Windows Vista Ultimate.

 

Now here is my problem:

 

Up last Monday I had EMC9 installed and working flawlessly on my machine. Then I bought and downloaded EMC10 and proceeded to install it without uninstalling EMC9 first. During that first install the installer told me that it needed to uninstall some components from EMC9 and I told it to do so. The installation process continued and apparently it finished OK and told me to reboot my computer in order to finish. Then the trouble started, at startup there was an error message telling me that some image.png file had been found but could not be loaded; then when opening EMC10 from the icon installed on the desktop, the installer installed again and told me that it was configuring all the applications that are included in EMC10, after about 5 minutes of this process, I was able to see the EMC10 main screen but when I clicked on any application or task I get different error messages (dragon engine failed to start, directx terminated the process in an unusual way, etc) and nothing works.

 

After this I uninstalled in a normal way and tried to install EMC9 and it did so but when starting EMC9 I got the installer loop error again. I came to this forum looking for help and read everything about the clean uninstall, stopping of services, registry edition, etc. and tried every suggestion without success. The last error I get after all of this is that now my EMC9 installation tells me that my CD Key is invalid, so I can't even try to install it again.

 

In short I'm here without any of the EMC versions installed and I need them very badly to complete some pending video and DVD creation jobs. sad.gif

 

Sorry for the long post, but I really need help.

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Now let me get this right

 

You don't think you should bounce all round the board looking for solutiions, but it's perfectly fine to expect the rest of us to chase round looking for your posts?

 

Sorry - but, as the topic sdays, life is too short for that.

 

If you provided details in another thread, that's something only you would know - as far as I can see, you provided nothing except a 'me too' with no details. The easy way to provide detail;s is to go to your control panel on the board and add them to your signature - that way they get posted every time you send a message

 

Now that's out of the way - did you try downloading and installing the pxengine file to see if that helped wioth the dragon problem?

 

Also, if the installation was corrupted, you will, unfortunately, have to go throughh the clean install procedure. The Microsoft Installer that is used is notoriously inefficient at uninstalling what it put in and a lot of effort has to be spent cleaning up after it, including hunting for hidden folders in documents and settings\username\application data (which is a windows folder btw and set to hidden)

 

There used to be utility programs out there way back that actually monitored installations and were really efficient in removing tyhem again - unfortunately they seem to have disappeared over the years - pity that

 

DX problems - did you install the latest DX9 from MS and also the latest drivers (if it's ATI, do NOT use the Catalyst - just the drivers as the Catalyst 7.9 program appears to be buggy)

 

For the invalid CD key - check here

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You could try the latest drivers from ATI as wella s the Direct X from MS - then use software rendering. Try making an image file first (on the hard drive) and then double click that to do the burn (splitting the process in two). You will lose a lot of the transition effects with software rendering but short of a far better graphics card, that's it I'm afraid

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I understand this but this is the only program that I have ever had this problem with. It's just not worth the trouble.

 

It might help you to know there are other programmes that insist on closing all sorts of background tasks before allowing the installation to proceed.

Paperport 11 is the worst I've come across so far and there are tasks that have to be shut down before others can follow. Roxio in my experience was a doddle to install.

I'm running Vista and have installed without a problem. Yes I had to hit the old crl - alt - del keys a few times but that's virtually normality these days.

 

These boards are a constant help with advice and tips and sometimes it appears the answers can be a bit terse, but I've a lot of sympathy for people trying to assist with only half a story.

 

I had issues with version 9 but the patch eventually sorted that out and I decided to try 10. Pleased I did.

 

Try the Nero 8 demo and you'll be back to Roxio EMC 10 in a flash. Horribly, slow and flakey. imho :)

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You could try the latest drivers from ATI as wella s the Direct X from MS - then use software rendering. Try making an image file first (on the hard drive) and then double click that to do the burn (splitting the process in two). You will lose a lot of the transition effects with software rendering but short of a far better graphics card, that's it I'm afraid

 

OK, I'm with you on the display drivers. What do you mean by "the Direct X from MS"? The latest version of Direct X?.

Then, you totally lost me when you talk about usijng software rendering, making an image file, do the burn, transition effects, etc.

Sorry, I know I'm a dumbass but all I'm trying to do is get the program(s) to run on my computer. I'm going to try to re-install this weekend with the new video drivers.

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Now let me get this right

 

You don't think you should bounce all round the board looking for solutiions, but it's perfectly fine to expect the rest of us to chase round looking for your posts?

 

Sorry - but, as the topic sdays, life is too short for that.

 

If you provided details in another thread, that's something only you would know - as far as I can see, you provided nothing except a 'me too' with no details. The easy way to provide detail;s is to go to your control panel on the board and add them to your signature - that way they get posted every time you send a message

 

Now that's out of the way - did you try downloading and installing the pxengine file to see if that helped wioth the dragon problem?

 

Also, if the installation was corrupted, you will, unfortunately, have to go throughh the clean install procedure. The Microsoft Installer that is used is notoriously inefficient at uninstalling what it put in and a lot of effort has to be spent cleaning up after it, including hunting for hidden folders in documents and settings\username\application data (which is a windows folder btw and set to hidden)

 

There used to be utility programs out there way back that actually monitored installations and were really efficient in removing tyhem again - unfortunately they seem to have disappeared over the years - pity that

 

DX problems - did you install the latest DX9 from MS and also the latest drivers (if it's ATI, do NOT use the Catalyst - just the drivers as the Catalyst 7.9 program appears to be buggy)

 

For the invalid CD key - check here

Hey gi7omy:

 

As you say, just to get this out of the way, before posting "the me too" posting I had posted a full topic without getting a really satisfactory answer.

 

I will try what you suggest here, but really it's getting to get very tiresome this install, uninstall, reinstall, install, uninstall, reinstall ad infinitum.

 

I really hope that Roxio comes up with some kind of update to solve this problems soon.

 

Take care.

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OK, I'm with you on the display drivers. What do you mean by "the Direct X from MS"? The latest version of Direct X?.

Then, you totally lost me when you talk about usijng software rendering, making an image file, do the burn, transition effects, etc.

Sorry, I know I'm a dumbass but all I'm trying to do is get the program(s) to run on my computer. I'm going to try to re-install this weekend with the new video drivers.

 

Go to this link for the latest version of DirectX for your computer - it's free.

 

http://www.gamesforwindows.com/en-US/About.../DirectX10.aspx

 

Check the OPTIONS under Tools menu. At the top are the hardware and software rendering options. You can also retest your graphics card (should have occurred when you first started MyDVD).

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Go to this link for the latest version of DirectX for your computer - it's free.

 

http://www.gamesforwindows.com/en-US/About.../DirectX10.aspx

 

Check the OPTIONS under Tools menu. At the top are the hardware and software rendering options. You can also retest your graphics card (should have occurred when you first started MyDVD).

 

Thanks - I'll try that. :)

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It might help you to know there are other programmes that insist on closing all sorts of background tasks before allowing the installation to proceed.

Paperport 11 is the worst I've come across so far ......

Must be a user specific thing. PaperPort can be a pig, but I haven't seen that many reports of the sort of behaviour that you describe.

 

And it has never been such a dog in action as EMC10.

 

What would make EMC10 really painful is the activation process that Nuance has imposed on PaperPort.

 

And Nuance managed to shut down its self support forum for 18 months, so users of PP11 had to resort to a Yahoo! group for consolation and help.

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