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Help: Failure To Detect Media


alphadisco

Question

Hello,

 

I recently Installed EMC 8, and added the 8.05 upgrade. In trying one of the EMC functions, it appears that the software is not detecting (or not accurately detecting) media in my drive. First, I attempted to use the "Convert CDs" function from the main interface. However, the "Convert CDs" dialog box continuously displays the message "Please insert an Audio CD" despite my attempts to insert several. I've tried inserting before initiating the program and after, but with no success. Please note that Windows XP detects the CD and prompts to play with the XP autorun feature (when "Convert CDs" is not running), and shows "Audio CD" beside the drive letter in Windows Explorer.

 

Dell XPS M140 Laptop

2.13Ghz M Proc., 1GB Ram, 100GB HD

Sony DVD+-RW (dual layer) DW-Q58A

 

Any help would be greatly appreciated.

 

Jeff

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Pretty strange. Roxio may be having trouble communicating with your drive. It uses information from your drive rather than having special drivers/firmware in the program. See if there are any firmware updates for your drive. Follow the instruction exactly if there is. If there are no updates, you might try a Windows/Add-remove programs and repair for EMC 8. Post your computer specs and especially your drive information if you still have problems.

 

Hello,

 

I recently Installed EMC 8, and added the 8.05 upgrade. In trying one of the EMC functions, it appears that the software is not detecting (or not accurately detecting) media in my drive. First, I attempted to use the "Convert CDs" function from the main interface. However, the "Convert CDs" dialog box continuously displays the message "Please insert an Audio CD" despite my attempts to insert several. I've tried inserting before initiating the program and after, but with no success. Please note that Windows XP detects the CD and prompts to play with the XP autorun feature (when "Convert CDs" is not running), and shows "Audio CD" beside the drive letter in Windows Explorer.

 

Dell XPS M140 Laptop

2.13Ghz M Proc., 1GB Ram, 100GB HD

Sony DVD+-RW (dual layer) DW-Q58A

 

Any help would be greatly appreciated.

 

Jeff

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Problem solved! Dell support recommended using msconfig and trying with all the startup junk disabled. Worked like a charm, and I had a good hunch as to which rogue prog (to remain unnamed) might be causing the problem. Hit it on the first try, and all is well!

 

Cheers,

 

Jeff

 

BTW, just bought this notebook, and I've ragged on Dell in the past, but they've done a great job from sale to support on this XPS model. Just giving props where due.

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