Write Media Mismatch: Roxio Vs. Firmware

[alphadisco]

One problem solved, one to go...

 

I'm using Creator Classic to try to burn an ISO file. I select "Burn From Disc Image File..." and point to the proper image. When the Burn Setup dialog box pops up, it reports the proper drive (D: SONY DVD+-RW DW-Q58A - UDS1). However, it does not accept my media, and leaves the "Ok" button greyed out. The message "Single Session DVD+R (Insert Disc) displays below the drive information in red.

 

The very perplexing part is that when I hover over the drive, I get a display stating "Can write to: CD-R, CD-RW, CD-RW high speed, CD-RW ultra high speed, DVD-R" Being a DVD+/-RW drive, shouldn't this drive report ability for both DVD-R and DVD+R?

 

For the record, I'm attempting to use TDK DVD+R media (single layer).

 

Machine:

Dell XPS M140 Notebook

2.13Ghz/1GB/100GB

WinXP Media Center

EMC 8.05 (upgraded)

 

Thanks again,

 

Jeff

[Beerman]

One problem solved, one to go...

 

I'm using Creator Classic to try to burn an ISO file. I select "Burn From Disc Image File..." and point to the proper image. When the Burn Setup dialog box pops up, it reports the proper drive (D: SONY DVD+-RW DW-Q58A - UDS1). However, it does not accept my media, and leaves the "Ok" button greyed out. The message "Single Session DVD+R (Insert Disc) displays below the drive information in red.

 

The very perplexing part is that when I hover over the drive, I get a display stating "Can write to: CD-R, CD-RW, CD-RW high speed, CD-RW ultra high speed, DVD-R" Being a DVD+/-RW drive, shouldn't this drive report ability for both DVD-R and DVD+R?

 

For the record, I'm attempting to use TDK DVD+R media (single layer).

 

Machine:

Dell XPS M140 Notebook

2.13Ghz/1GB/100GB

WinXP Media Center

EMC 8.05 (upgraded)

 

Thanks again,

 

Jeff

Yes....make sure you have the latest firmware.

Have you tried DIsc Copier to burn this ISO file? I'm curious if the same thing happens.

[alphadisco]

Yes....make sure you have the latest firmware.

Have you tried DIsc Copier to burn this ISO file? I'm curious if the same thing happens.

 

Ok, tried it with Disc Copier, and almost identical results. Disc Copier ejects the blank DVD+R and indicates the only valid media is DVD-R. I remembered that the EMC 8 pack came with some blanks, and wow, they were DVD-R (hey, how did they know???!!!). Popped one in, and everything is rolling.

 

I contacted Dell Support, and I have the latest firmware that they offer. However, I see different versions out in the wild when I do a search. What is the risk in trying one? Does it have to be the Dell firmware causing this problem?

 

Jeff

[Beerman]

Ok, tried it with Disc Copier, and almost identical results. Disc Copier ejects the blank DVD+R and indicates the only valid media is DVD-R. I remembered that the EMC 8 pack came with some blanks, and wow, they were DVD-R (hey, how did they know???!!!). Popped one in, and everything is rolling.

 

I contacted Dell Support, and I have the latest firmware that they offer. However, I see different versions out in the wild when I do a search. What is the risk in trying one? Does it have to be the Dell firmware causing this problem?

 

Jeff

Flashing with the wrong firmware will get you a permanent coaster maker. You can lurk around at cdreaks.com and ask some questions as well as the Dell forum to see what others have done. Lots of drives on Dell rigs are just a bit better than junk (I own a few Dells).

At least you got somewhere......that's a good thing.

[cdanteek]

Ok, tried it with Disc Copier, and almost identical results. Disc Copier ejects the blank DVD+R and indicates the only valid media is DVD-R. I remembered that the EMC 8 pack came with some blanks, and wow, they were DVD-R (hey, how did they know???!!!). Popped one in, and everything is rolling.

 

I contacted Dell Support, and I have the latest firmware that they offer. However, I see different versions out in the wild when I do a search. What is the risk in trying one? Does it have to be the Dell firmware causing this problem?

 

Jeff

 

Your drive is a Sony DW-Q58A, slimtype laptop drive, rebadged LiteOn slim-3S drive.

First use dvdifopro or cddvdspeed ( google download free) disc identifier tools with the +R, do they identify them correct. I would then download ImgBurn a free simple no problem Iso burning tool. (http://www.imgburn.com/) If it burns your +R media its a EMC 8.05 problem.

Flashing your drive with the wrong firmware will void any warranty and kill a drive! Loss of power during a firmware flash or a bios flash can kill your drive or cpu. Use of a battery backup is suggested when doing both.

You can go here and cross flash your drive, read and understand before you do! http://codeguys.rpc1.org/dvdrw_overview.html

 

cdanteek

[alphadisco]

Your drive is a Sony DW-Q58A, slimtype laptop drive, rebadged LiteOn slim-3S drive.

First use dvdifopro or cddvdspeed ( google download free) disc identifier tools with the +R, do they identify them correct. I would then download ImgBurn a free simple no problem Iso burning tool. (http://www.imgburn.com/) If it burns your +R media its a EMC 8.05 problem.

Flashing your drive with the wrong firmware will void any warranty and kill a drive! Loss of power during a firmware flash or a bios flash can kill your drive or cpu. Use of a battery backup is suggested when doing both.

You can go here and cross flash your drive, read and understand before you do! http://codeguys.rpc1.org/dvdrw_overview.html

 

cdanteek

 

Hey, cool program. Ok, here is the drive page:

 

 

...and here is the DVD+R media reading:

 

 

To my eyes, everything is reading OK out of the drive. So where does that leave me? Un-install / re-install EMC 8? What do you recommend? I should add, using DVD+R or -R is a concern, but I'm more worried that EMC 8 will not detect the DVD+R DL media as well, and I'm missing out on the flexibility of all of my drive format options.

 

Thanks,

 

Jeff

[grandpabruce]

Hey, cool program. Ok, here is the drive page:

 

 

...and here is the DVD+R media reading:

 

 

To my eyes, everything is reading OK out of the drive. So where does that leave me? Un-install / re-install EMC 8? What do you recommend? I should add, using DVD+R or -R is a concern, but I'm more worried that EMC 8 will not detect the DVD+R DL media as well, and I'm missing out on the flexibility of all of my drive format options.

 

Thanks,

 

Jeff

 

That media is CMC Mag, which is the absolute worst manufacturer out there. Do yourself a big favor, and dump that media, and get a different brand.

 

Quite a bit of the Memorex media is made by CMC Mag, so stay away from it.

[cdanteek]

Hey, cool program. Ok, here is the drive page:

 

 

...and here is the DVD+R media reading:

 

 

To my eyes, everything is reading OK out of the drive. So where does that leave me? Un-install / re-install EMC 8? What do you recommend? I should add, using DVD+R or -R is a concern, but I'm more worried that EMC 8 will not detect the DVD+R DL media as well, and I'm missing out on the flexibility of all of my drive format options.

 

Thanks,

 

Jeff

 

Your right and dvdinfopro shows the +R, so the burn is playing well with dvdinfopro. Try the Imgburn program, load in the ISO and the +R disc and burn. If that works its all EMC 8 problem, and at least you will know.

What brand of disc's? The firmware version shown is UDS1. I will check on that.

 

cdanteek

[alphadisco]

Your right and dvdinfopro shows the +R, so the burn is playing well with dvdinfopro. Try the Imgburn program, load in the ISO and the +R disc and burn. If that works its all EMC 8 problem, and at least you will know.

What brand of disc's? The firmware version shown is UDS1. I will check on that.

 

cdanteek

 

ImgBurn worked like a champ (another nice free program). Would you recommend uninstalling EMC 8.05 and re-installing, or just loading on top of the current installation?

 

I'm using TDK DVD+R 4x discs that I picked up at Costco for a good price some time ago. Maybe not the best media in the world, but they've always worked fine on my desktop drive (and play fine in various DVD players). I really don't think I'm having media issues.

 

Thanks for everyone's help. This is a great support community!

 

Jeff

[grandpabruce]

ImgBurn worked like a champ (another nice free program). Would you recommend uninstalling EMC 8.05 and re-installing, or just loading on top of the current installation?

 

I'm using TDK DVD+R 4x discs that I picked up at Costco for a good price some time ago. Maybe not the best media in the world, but they've always worked fine on my desktop drive (and play fine in various DVD players). I really don't think I'm having media issues.

 

Thanks for everyone's help. This is a great support community!

 

Jeff

 

I am glad that ImgBurn worked for you. Now, check that disc for errors. Use DVDInfoPro to do that, too. In the attachment in your post, it is the seventh icon from the left. Put you disc in your burner, click on that icon, make sure that you select the burner that the disc is in, then click on Start.

 

You can monitor the progress of the check in the large box that is shown. You will also see if there are read errors. They will start showing up where you see the words Read Errors.

[alphadisco]

I am glad that ImgBurn worked for you. Now, check that disc for errors. Use DVDInfoPro to do that, too. In the attachment in your post, it is the seventh icon from the left. Put you disc in your burner, click on that icon, make sure that you select the burner that the disc is in, then click on Start.

 

You can monitor the progress of the check in the large box that is shown. You will also see if there are read errors. They will start showing up where you see the words Read Errors.

 

Hi Bruce,

 

I checked it out, and everything looks good:

 

 

I'm learning some useful stuff troubleshooting this!

 

Jeff

[cdanteek]

ImgBurn worked like a champ (another nice free program). Would you recommend uninstalling EMC 8.05 and re-installing, or just loading on top of the current installation?

 

I'm using TDK DVD+R 4x discs that I picked up at Costco for a good price some time ago. Maybe not the best media in the world, but they've always worked fine on my desktop drive (and play fine in various DVD players). I really don't think I'm having media issues.

 

Thanks for everyone's help. This is a great support community!

 

Jeff

 

Good, like Bruce said cmc mag is not real good media, and Bruce's other suggestion to check the disc quality and errors in infopro.

You never said what x speed Imgburn burned the +R at. Stick with this program especially for DL ISO burning and has bit rate settings for DVD+R DL to DVD-Rom what you want. I have never had a layer break problem on DL disc's with this program.

 

I would do a clean uninstall and wipe every trace of Roxio and EMC8 before reinstall. If it still won't recognize the +R media, well live with it and a update for it or your burner might fix it someday.

I did read a post on cdfreaks about your burner and it said it was picky on cheap +R media.

 

cdanteek

[grandpabruce]

Hi Bruce,

 

I checked it out, and everything looks good:

 

 

I'm learning some useful stuff troubleshooting this!

 

Jeff

 

Good! You may have gotten a good batch. Check that same disc, periodically to see if the dyes are still holding.

[alphadisco]

Just a final update...I uninstalled everything Roxio/Sonic, and reinstalled the entire 8 suite, and upgraded to 8.05 again. This time, my drive is recognized properly, and everything seems to work fine. Thanks everyone for all of the tips and assistance. I learned some very valuable tools on the road to fixing this problem!

 

Cheers,

 

Jeff

[grandpabruce]

Just a final update...I uninstalled everything Roxio/Sonic, and reinstalled the entire 8 suite, and upgraded to 8.05 again. This time, my drive is recognized properly, and everything seems to work fine. Thanks everyone for all of the tips and assistance. I learned some very valuable tools on the road to fixing this problem!

 

Cheers,

 

Jeff

 

You are welcome, and I am glad your drive is recognized properly.