Toast 8 Sense Key Errors

[Actionsnapshots]

All the sudden my Toast 7 start to give me Sense Key Errors (see below) so I upgrade to Toast 8 figure it will solve the problem. Well, it did not. I got these messages with two different brands of DVD media.

 

Here is the background info, I am running OSX 10.4.10 on a 2.33 GHz Intel Core 2 Duo 15” MacBook Pro with 3 GB of ram. Can someone tell me what to do? Thanks. Ben

 

 

 

 

[tsantee]

Hi, thank you for your reply. I am using Ridata from Meritline. One type is the plan silver DVD and the other is the white printable DVD. Ben

Something is amiss. I'd test by burning a DVD using the Finder or Disk Utility to see if that works okay. I'm presuming you're burning to the built in Superdrive. I expect you've shut down and restarted the Mac. Have you attempted to Save as Disc Image and then burn the disc image using the Image File setting in the Copy window? You must have selected a slow burn speed in order for the estimated time to be nearly an hour, or are you burning to DL media? If it is the latter then Verbatim DVD+R DL is typically the only one that burns reliably with most drives.

[Lisa245]

Well, I didn't get rid of my old version of Toast entirely. I've still got it on disk.

I just removed it from my computer, now that I have Toast 8.0.3, like you.

But, it doesn't seem to work for me.

[clydem]

Apple replaced my optical drive with a LG (HL-DT-ST DVDRW GWA4080MA) one two weeks ago and since then I have been unable to successfully burn DL DVDs. At the end of the burn during the lead out I consistently get a error:

Sense Key = HARDWARE ERROR

Sense Code = 0x44, 0x99

INTERNAL TARGET FAILURE

 

Have been a toast user for a few years. My Macbook book is new in January 07 and I had no problem burning DL DVDs in the past using toast with this and other Macs. I use Memorex media and if thats the problem so be it. Seams strange that this problem happens after apple replaced the optical drive. I spent two hours at the apple genius bar last night and we burned a DL DVD to see what happened and yup, after 42 minutes of burning the same error appeared at the end of the burn. The apple genius quickly said it was a toast problem and to use the utilities burn in the mac OS to check/confirm. I said, but it's a hardware error, right? Nope, it's toast, he says.

 

So any help from this group would be appreciated. In the meantime, when I get time, I'll use utilities to burn a DL DVD.

[CityGuide]

The confusing (maddening!) thing about this problem is that it is so varied and widespread, and since Disk Utility does not offer all of the features and options of Toast (obviously), it is difficult to assess where the problem lies. I, for example, just had the optical drive (model HL-DT-ST DVDRW GSA-S10N) replaced on my new MacBook, as the former drive was not able to erase/record reliably. However, even with the replaced drive, Toast 803 still refuses to recognize an inserted disc for copying (even though Recorder-->Disc Info... shows the presence and attributes of the inserted disc).

A Leopard problem? I'm keeping my fingers crossed that Toast 9 will resolve these issues, once the "birthing pains" have passed. :-)

 

I guess I can hope too, but I hoped that 8 would cure this problem that existed for me in 7. 3rd x 3 the charm in version 9?

[pabSoCal]

I got those sense errors when burning DVD-Rs in my G4 MDD Mac, Pioneer SuperDrive 106D that came with the G4 while on MacOS 10.4.11 using Toast 8.0.3. Tried a few different top of the line DVD-Rs (TDK, Sony, Philips, Verbatim, etc.) with the same results. Even when I did have a successful burn, playing those DVD-Rs on other DVD players failed half-way through an hour & half program or near the end of the program (freezing, skipping, etc.). I figured my 106D was broken. Then I decided to upgrade to a Pioneer SuperDrive 111D to replace the 106D. Much to my surprise that didn't work out either! I even bought a Plextor PX-810UF external firewire drive that also failed to burn or create a completely playable DVD-R.

 

Note that I refer to DVD-R discs. (That's DVD dash R, folks.) I went out and bought a spindle of DVD+R discs. Got a successful burn without errors, AND that DVD+R disc played back without any hangups! (All DVD players manufactured in the past couple of years SHOULD play both DVD-R and DVD+R discs.)

 

I talked to a local Mac technician who suggested I try burning those DVD-R discs on an earlier MacOS - such as OS 10.3.9 - which I have on another drive. Since Toast 8.x.x won't run on an earlier Mac OS, I ran Toast 7.1.3 on the older Mac OS 10.3.9.

 

Well, whaddaya know! My Pioneer 106D SuperDrive came back to life, and, without a single sense error, burned playable DVD-Rs!

 

I'm still in the process of testing this as a possible solution to digital DVD-R coasters. Meanwhile, I'll try running Toast 7.1.3 on 10.4.11 with those DVD-R discs and report back later.

[hschulsinger]

I've recently acquired a similar problem trying to burn to double layer DVD's with Toast7.

 

The lead out fails to be written and I get the message:

 

SENSE KEY= HARDWARE ERROR

 

SENSE CODE = 0X03

 

I have been burning the same way to the same media (Verbatim disks) for some time now and this problem just cropped up.

 

 

It only happens when writing to double layer media.

 

And only when using Toast .

 

 

I can use Toast to burn CD's And single layer DVD's.

 

And I can burn to double layer DVD's using Disk Utility.

 

 

This suggests to me that this is not a hardware problem at all. I've seen the theory that this problem originates when the 10.4.10 update is applied. I can't remember when I applied that update or whether I tried to burn using it. These are definitely the first double layers I've tried to burn since 10.4.11.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

My problem with Toast 8.0.3 is similar to Spumoni's. I'm running 10.4.11 on an iMac G5 and am unable to burn DL discs, whereas I could do that without a problem using earlier versions of Toast. I am using Verbatim DVD+R DL discs, which have always worked before. When I try to burn one now, I get this error:

 

The drive reported an error:

Sense Key = ILLEGAL REQUEST

Sense Code = 0x26

INVALID FIELD IN PARAMETER LIST

 

I am able to burn these discs using Apple's Disk Utility and so agree with Spumoni that this is neither a hardware nor a media problem. Then, too, these are also the first DLs I've tried to burn since upgrading to 10.4.11. The problem seems to lie somewhere between OS 10.4.10 and Toast 8.0.3.

 

 

[Lisa245]

Hi pabSoCal,

 

Thank you for your post.....very interesting. I am wondering how you went with your test of an older version of Toast, on Leopard.

Just like everyone else, my DVD-R's used to burn fine, with no problems, until I upgraded to Leopard. Now, I too, have sense key code errors galore.

What a drama! I'm starting to wonder if Leopard is more of a nuisance than a godsend!

Just wondering if you recommend either putting an old version of Toast back on my Mac, or scrap Leopord, and go back to Tiger?

[Spumoni]

I've recently acquired a similar problem trying to burn to double layer DVD's with Toast7.

 

The lead out fails to be written and I get the message:

 

SENSE KEY= HARDWARE ERROR

 

SENSE CODE = 0X03

 

I have been burning the same way to the same media (Verbatim disks) for some time now and this problem just cropped up.

 

 

It only happens when writing to double layer media.

 

And only when using Toast .

 

 

I can use Toast to burn CD's And single layer DVD's.

 

And I can burn to double layer DVD's using Disk Utility.

 

 

This suggests to me that this is not a hardware problem at all. I've seen the theory that this problem originates when the 10.4.10 update is applied. I can't remember when I applied that update or whether I tried to burn using it. These are definitely the first double layers I've tried to burn since 10.4.11.

[ken the macster]

I also have had recent problems getting Toast 8 to work on my older G4 (Flatpanel 17 800 MHz) - I never had problems until recently even though I was burning DL Verbatim DVD's. Here's what happens to me now with 100% probability when burning DL: the burn will be going along fine until it reaches EXACTLY 50% done - then it stops with typically: The Drive reported an error: Sense Key = ILLEGAL REQUEST, Sense Code = 0x21, 0x02 BUFFER UNDERRUN.

 

I've set the burn speed at increasingly lower speeds including 1x to no avail. Actually, it looks like Toast might be ignoring the burn speed, since I see it as high as 8x during the burn, even though I told it 1x. I've been burning DL for several YEARS with absolutely NO problems until a few months ago. Note, this is not a Leopard problem, since I'm running 10.4.11. I'm using a PIONEER DVD-RW DVR-111D, which had worked without any errors for a couple of years. Single sided DVD burn fine BTW.

 

Any help appreciated.

[CityGuide]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

My problem with Toast 8.0.3 is similar to Spumoni's. I'm running 10.4.11 on an iMac G5 and am unable to burn DL discs, whereas I could do that without a problem using earlier versions of Toast. I am using Verbatim DVD+R DL discs, which have always worked before. When I try to burn one now, I get this error:

 

The drive reported an error:

Sense Key = ILLEGAL REQUEST

Sense Code = 0x26

INVALID FIELD IN PARAMETER LIST

 

I am able to burn these discs using Apple's Disk Utility and so agree with Spumoni that this is neither a hardware nor a media problem. Then, too, these are also the first DLs I've tried to burn since upgrading to 10.4.11. The problem seems to lie somewhere between OS 10.4.10 and Toast 8.0.3.

 

My problem is similar as well, but with a twist.

 

I get the same error each time I try to write a disc larger than about 2 GB. Write progress reaches anywhere from 40 to 60% complete before it appears:

 

The drive reported an error:

Sense Key = UNIT ATTENTION

Sense Code = 0x29

POWER ON, RESET, OR BUS DEVICE RESET OCCURRED.

 

This error has consistently occurred over the past year with Toast 7. I upgraded to Toast 8 hoping it would fix the problem. It did not. iDVD creates discs with large file (4 GB) without a problem.

 

I've tried creating a disk image, which is successful, but then the actual burn produces the error. I've burned at different speeds with the same result.

 

I've seen this condition posted in the forums here, but has anyone found a solution that works?

 

System Info

 

Intel MacPro

2x2.66 Dual core Xeon

7 GB RAM

OS X 10.4.11

All latest Apple updates

PIONEER DVD-RW DVR-111D

Firmware Revision: AB09

Yes (Apple Shipped/Supported)

 

Toast Titanium:

Version: 8.0.3 (166)

 

Disc types used:

 

TDK DVD +R 16x

TDK DVD -R 4x

Verbatim 16x -R

Imation +R 4x

[tsantee]

I also have had recent problems getting Toast 8 to work on my older G4 (Flatpanel 17 800 MHz) - I never had problems until recently even though I was burning DL Verbatim DVD's. Here's what happens to me now with 100% probability when burning DL: the burn will be going along fine until it reaches EXACTLY 50% done - then it stops with typically: The Drive reported an error: Sense Key = ILLEGAL REQUEST, Sense Code = 0x21, 0x02 BUFFER UNDERRUN.

 

I've set the burn speed at increasingly lower speeds including 1x to no avail. Actually, it looks like Toast might be ignoring the burn speed, since I see it as high as 8x during the burn, even though I told it 1x. I've been burning DL for several YEARS with absolutely NO problems until a few months ago. Note, this is not a Leopard problem, since I'm running 10.4.11. I'm using a PIONEER DVD-RW DVR-111D, which had worked without any errors for a couple of years. Single sided DVD burn fine BTW.

 

Any help appreciated.

Check to see if a firmware update is available for your Pioneer drive. The F.A.Q. at xlr8yourmac.com has info on how to flash firmware updates for Pioneer drives on a Mac. Also, have you tried Save as Disc Image and then burned the disc image using the Image File setting in the Copy window, or does this give you the same problem with the DL media?

[lakewoodlawnman]

Hi pabSoCal,

 

Thank you for your post.....very interesting. I am wondering how you went with your test of an older version of Toast, on Leopard.

Just like everyone else, my DVD-R's used to burn fine, with no problems, until I upgraded to Leopard. Now, I too, have sense key code errors galore.

What a drama! I'm starting to wonder if Leopard is more of a nuisance than a godsend!

Just wondering if you recommend either putting an old version of Toast back on my Mac, or scrap Leopord, and go back to Tiger?

 

Why did you ever get rid of an older version?

 

I have Toast 7.1.3 (which is Leopard compatible) still.

 

I haven't needed to use it yet. Toast 8.0.3 has worked just fine for me.

[glenidol]

I never had a problem burning eyetv files to Toast 7 under Tiger. Now upgraded to Leopard. I get error messages towards the end of theburn that says it failed to burn two files --- but the DVD-R plays in Mac and not under TV...so the image files of the movies are there.

 

I have acquired Toast 8 and installed update to 8.0.3 but that's total rubbish as well. I've just spent money and took Roxio's word this would be Leopard friendly and found I've just upgraded to burn more coasters as one other person posted.

 

I'm at a loss as files from the Finder and iTunes burn perfectly alright so the drive is OK. It's just the moving stuff that seems to be in trouble. Is this a Roxio problem, a Leopard problem, or an eye TV problem.

 

The drive burns a video file to DVD-R that can be played on the Mac - so there are obviously one or two bits of the programming not working that makes it viable on a DVD player But which bits?

 

I noticed when I loaded a DVD-R after install of Toast 8 that it said I had a Pal project and the DVD was NTSC - and did I want to continue as PAL project......presume answer is yes....which I did.

 

Ayone able to throw light on this subject?

 

Jude

24inch iMac Intel Core2 Duo Leopard 10.5.1. drive MATSHITA DVD-R UJ-85J: Media Sony DVD-R Toast 8.0.3 Eye TV 2.5.1

[Actionsnapshots]

Hi, thank you for your reply. I am using Ridata from Meritline. One type is the plan silver DVD and the other is the white printable DVD. Ben

[pseudonym]

The confusing (maddening!) thing about this problem is that it is so varied and widespread, and since Disk Utility does not offer all of the features and options of Toast (obviously), it is difficult to assess where the problem lies. I, for example, just had the optical drive (model HL-DT-ST DVDRW GSA-S10N) replaced on my new MacBook, as the former drive was not able to erase/record reliably. However, even with the replaced drive, Toast 803 still refuses to recognize an inserted disc for copying (even though Recorder-->Disc Info... shows the presence and attributes of the inserted disc).

A Leopard problem? I'm keeping my fingers crossed that Toast 9 will resolve these issues, once the "birthing pains" have passed. :-)

 

****UPDATE: The problem was determined to be a bug with Toast 8 and 9 that prevents copying CD-RWs.****

[lakewoodlawnman]

What kind of media are you using?

 

Looks like your firmware for your drive doesn't like the media you are using.

[SmilesLots]

Agree with other poster. I might add that I have encountered this problem with not only bad media, but also with dust inside the burner and with exceeding the bandwidth of whatever interface you are using. Try burning at a slower speed, maybe the slowest, blow out the burner with air or even a strong breath, and try a different brand media. I like Taiyo-Yuden Pro, but Ridata seems to be pretty reliable as well - and cheaper. Get your media from someone reputable like Meritline.

[Ilgaz]

Same problem here, costed me 4 DVD Dual Layer discs.

 

I think this is happening because of something in Leopard's IO routines, especially Firewire 400/800 since the "thing" Apple gives with my Quad G5, internal, "HL-DT-Something" works fine. A firewire 800 external DVD Writer from Formac, intended for professional use having legendary Pioneer inside fails... Does it make sense to you?

 

I have also cleaned the external drive using "Hama" (widely known, luxury European brand) disk cleaner.

 

At last, I had to lower the writing speed to 8x while drive worked perfectly at "best" (16x) speed on Tiger.

 

This is another, one of many issues on Leopard and I hope Roxio developers somehow find the exact cause and report it to Apple. Apple does not care about end user reports for a while, especially after Leopard shipped.

 

Problem is, at end, Roxio will be blamed not Apple. (As you already see above)

 

This is something with Leopard IO routines, I am sure.

[mindcrash]

Just FYI, I ran into the same problems and fixed them using the following steps:

 

Make sure the button on the bottom-left corner of the screen is set to DVD DL and not just DVD (if burning a DL disc that is).

 

Burn at the lowest speed.

 

I kept getting the same exact errors and taking those two steps fixed my problems.

 

Hope that helps.

 

I noticed when I loaded a DVD-R after install of Toast 8 that it said I had a Pal project and the DVD was NTSC - and did I want to continue as PAL project......presume answer is yes....which I did.

 

Ayone able to throw light on this subject?

 

Jude

24inch iMac Intel Core2 Duo Leopard 10.5.1. drive MATSHITA DVD-R UJ-85J: Media Sony DVD-R Toast 8.0.3 Eye TV 2.5.1

 

Jude,

 

I think you actually want to make sure everything is NTSC to play it on a stand-alone DVD player.