DO NOT INSTALL ROXIO 10 ON A RAID ARRAY!

[Captain Kirk]

I just spent the past 6 hours trying to get my computer back up & running after following all of the installation instructions that I could find in the manual & in these forums. Below is my e-mail to their tech support & their reply to it. READ this carefully if you are running any type of RAID array on your computer, especially GAMERS!

 

Me to Tech support - This is a Dell XPS Gen 4 machine with Vista Home Premium, running in a RAID 1 config. I installed EMC 10. Also, after installing EMC 10 & applying the updates before I rebooted, my computer booted up properly then crashed. When I tried to reboot it showed that my RAID 1 had been damaged. After an hour or so of working with the RAID I got the computer to boot up & try to repair the array. Are there any known issues with EMC 10 & a RAID array?

 

Tech reply - Yes, Easy Media Creator, does not work well if installed on a RAID array, I recommend doing a clean install on a single drive.

 

 

In order to correct this issue, you are going to need to uninstall and reinstall your copy of Easy Media Creator. You will need to use the Windows Install Cleanup Utility described below to uninstall.

 

 

Note, you will need your original installation media, either a CD or the Downloaded installation files. If the software came with your computer you will need to contact your system manufacturer for a backup CD.

 

 

Download Microsoft windows installer clean up utility

a. Enter the following address into the Address Bar of your web browser:

http://support.microsoft.com/default.aspx?...kb;en-us;290301

b. Scroll down to and click on "Download the Windows Installer Cleanup Utility package now"

c. Click on Save and select to save to your Desktop Install and use the Installer Cleanup Utility to remove Easy Media Creator

a. On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install

b. Click on start, then All programs, and finally Windows Install Cleanup

c. Select DirectXinstallservice, EMC 10 Content and all Roxio and Sonic Programs.

d. Click on Remove

 

 

For Windows XP:

http://kb.roxio.com/content/kb/Creator/000086CR

 

 

For Windows Vista:

http://kb.roxio.com/content/kb/Creator/000127CR

 

Make sure to disable Windows Defender before reinstalling (Vista users only).

 

 

Right click on Computer

Click Manage

Click Services and Applications

Click Services

In the Services window on the right, click on Windows Defender

Click Stop the service (to the left side of the right window).

 

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

 

 

Regards,

 

 

Roxio Technical Support

http://support.roxio.com

 

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://search.roxio.com/

 

 

WOW, don't you think this is something that should have been listed on the box or in the manual? I just blew $70!

[grandpabruce]

EMC 10 works fine on a Raid array. There has been a post or 2, in the past month saying it works on the poster(s) raid arrays.

[Captain Kirk]

EMC 10 works fine on a Raid array. There has been a post or 2, in the past month saying it works on the poster(s) raid arrays.

Did you read the reply from tech support? That wasn't from me. Also, once I uninstalled it the RAID came back up, but damaged.

[grandpabruce]

Did you read the reply from tech support? That wasn't from me. Also, once I uninstalled it the RAID came back up, but damaged.

 

Yeah, I read the report from tech support. Do a search of these forums for RAID.

[Captain Kirk]

Yeah, I read the report from tech support. Do a search of these forums for RAID.

I did & found nothing. Wonder why the tech knew about somthing not listed or is it something else they can't straighten out with this latest version. I've been using Roxio since the 1st version, so I'd love to be working with this version, but it ain't going to happen, I'm guessing.

[james_hardin]

I did & found nothing. Wonder why the tech knew about somthing not listed or is it something else they can't straighten out with this latest version. I've been using Roxio since the 1st version, so I'd love to be working with this version, but it ain't going to happen, I'm guessing.

In real world tech support you sometimes get the "benefit" of lunch room chatter. In other words, you have the official Rumor from one member of Tech Support.

 

In fact now that you have drawn attention to this, he me be called in about it!

 

Some other Guru's have raised a question as to exactly what RAID system you are running as there are several variations?

[TomXPS]

I have no issues running both Roxio 9 and 10 on a Dell XPS 410 RAID 1 System. The RAID uses a Intel Raid Controller.

[John at Roxio]

In real world tech support you sometimes get the "benefit" of lunch room chatter. In other words, you have the official Rumor from one member of Tech Support.

 

Agreed 100% and since this thread has pointed out the problem to us, we can tackle the issue internally. Thanks for helping us self-audit.

[Captain Kirk]

Sorry if I caused any problems with you guys, but I was left high & dry yesterday with my main company computer dead. I followed the install instructions that came with the software & from John at Roxio's forum. I also checked your forums to make sure there weren't any other issues, too. I spent the better part of the day trying to recover my computer. I had one response from a tech support person & that was it. I needed additional info, but no other response. I was left to fend for myself. I would not leave my customers hanging out to dry. When my computer is down, then I'm not making money. I've spent a lot of money over the years purchasing your software & recommending it to my customers. What would you suggest I have done, besides calling tech support & paying additional money for support? I hope no one lese has to go through this problem & that's why I posted it here.

 

My computer is a Dell XPS Gen 4 with an Intel RAID 1 config. What else do you need to know?

[gi7omy]

Is it pure RAID 1 (mirroring) or is it 0+1 (striped sets in a mirrored set, minimum 4 disks; even number of disks) or 1+0 (mirrored sets in a striped set )

 

How many disks are in the array and is it set to boot from RAID?

 

A quick google check seems to indicate that there could be problems with the Intel RAID and Vista

 

http://www.vistax64.com/vista-installation...-reinstall.html

 

http://www.flyingnerd.com/intel-raid-probl...-windows-vista/

 

http://www.theregister.co.uk/2007/03/28/dell_vista_raid/

 

http://www.dellcommunity.com/supportforums...ding&page=1

[Captain Kirk]

Is it pure RAID 1 (mirroring) or is it 0+1 (striped sets in a mirrored set, minimum 4 disks; even number of disks) or 1+0 (mirrored sets in a striped set )

 

How many disks are in the array and is it set to boot from RAID?

 

A quick google check seems to indicate that there could be problems with the Intel RAID and Vista

 

http://www.vistax64.com/vista-installation...-reinstall.html

 

http://www.flyingnerd.com/intel-raid-probl...-windows-vista/

 

http://www.theregister.co.uk/2007/03/28/dell_vista_raid/

 

http://www.dellcommunity.com/supportforums...ding&page=1

It is Intel RAID 1 (Mirror), with 2 drives in the array & it boots from RAID. I runnin Vista x32 Home Premium. Thanks for this info. I'll check this out too.

[gi7omy]

I just googled 'intel raid vista problem' and got loads of hits - far more than would be prident tp post.

 

I'm using the nVidia RAID here (albeit in RAID 0) but it's for storage and not for boot. Boot is from obne of the three IDE drives and the RAID is 4 x 250 GB SATA 2s giving 1 TB (well a TB insofar as drive makers define it) but because it's software RAID, I never could get it to work in Linux and it does occasionally 'mislay' one of the drives but simply adding that back in the BIOS usually works provided you don't try to rebuild the array (in that case, it dumps everything) but at least the nVidia one warns you what will happen if you try

[Captain Kirk]

I just googled 'intel raid vista problem' and got loads of hits - far more than would be prident tp post.

 

I'm using the nVidia RAID here (albeit in RAID 0) but it's for storage and not for boot. Boot is from obne of the three IDE drives and the RAID is 4 x 250 GB SATA 2s giving 1 TB (well a TB insofar as drive makers define it) but because it's software RAID, I never could get it to work in Linux and it does occasionally 'mislay' one of the drives but simply adding that back in the BIOS usually works provided you don't try to rebuild the array (in that case, it dumps everything) but at least the nVidia one warns you what will happen if you try

Thanks for this & the other info listed above. After reviewing some of the links to the searches for RAID I see that none of those errors pertain to my Dell model, however I do see that Dell & Intel may be having an issue that needs to be addressed with their machines & customers. I appreciate your time & your help with helping to understand what has happened to my computer.

[gi7omy]

I know it wasn't the same model of Dell - but I pointed them out as an apparent conflict witht he Intel RAID and Vista - it seems it is being problemattic and other Dell models (using the same firmware/software combo are reporting problems