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Cletus

Roxio reconfiguring itself every month or so

Question

So I've about had it with this tool.

 

I install Easy Media Creator 9. It runs for some short amount of time, perhaps a month, though my use is sporadic and its hard to know precisely. Then one day I'll launch one of the tools and get the "Roxio Easy Media Creator is configuring..." dialog. Cancel. Next dialog. Cancel. Repeat as necessary, and necessary is a very long time. Tools still run for the most part. Finally get tired of the problem, locate the disk (which I should have imaged by now, I need it so frequently) and let the configuration run to completion.

 

I have been through this same scenario at least a half dozen times now since I first bought the product. On at least two occasions I have had to do a complete wipe/reinstall of the suite to get full functionality back. Whatever information this tool is storing in the Registry, you folks appear to have found a way to make sure that it doesn't stick. Jesus, give the old .ini file days when everything a program needed was in one place. The windows registry has to be the single most obnoxious invention promulgated on the end users.

 

I have purchased my last Roxio product for the near future. I've been a faithful user of the program since version 5, and every major release since then has been one more iteration in a slow death spiral. Now I'm getting version 10 update email - not bloody likely! The hoops I have to jump through just to keep this version running are, well, unacceptable.

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Cletus, you failed to come back and tell anyone whether or not you tried the suggestions made in July.

 

http://forums.support.roxio.com/index.php?...mp;#entry133759

 

The point is not can I fix the problem once it surfaces - I can always fix it, even if by "fix it" I have to do a repair installation or a complete wipe/reinstall. I have now successfully fixed it a half dozen times.

 

The issue is that I have to do this in the first place. Or the third. Or the sixth. It's gotten so that I expect to see Roxio attempt to reinstall itself every time I use any of the program components. As for the specifics:

 

1. Turn off antivirus - not the issue. The software always installs correctly and then runs for some period of time. The problem is that it does not stay installed correctly.

 

2. Try repair installation - sometimes this works, sometimes it does not. Short of some catastrophic system issue, it should not even be necessary.

 

Let's be clear about my level of expertise. I write Windows software for a living. I am intimately familiar with most aspects of the operating system and all manner of computers in general. This is not a simple case of "operator error". I have found one compatibility issue with Roxio and ATI MMC that I know how to fix. I do not run any registry cleaners or optimizers, nor am I in the habit of making the kinds of changes that would invalidate an installation unless I #$^@ sure know what I'm doing. No other programs on my computer suffer from this problem, and I run more applications than you can shake a very big stick at.

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The point is not can I fix the problem once it surfaces - I can always fix it, even if by "fix it" I have to do a repair installation or a complete wipe/reinstall. I have now successfully fixed it a half dozen times.

 

The issue is that I have to do this in the first place. Or the third. Or the sixth. It's gotten so that I expect to see Roxio attempt to reinstall itself every time I use any of the program components. As for the specifics:

 

1. Turn off antivirus - not the issue. The software always installs correctly and then runs for some period of time. The problem is that it does not stay installed correctly.

 

2. Try repair installation - sometimes this works, sometimes it does not. Short of some catastrophic system issue, it should not even be necessary.

 

Let's be clear about my level of expertise. I write Windows software for a living. I am intimately familiar with most aspects of the operating system and all manner of computers in general. This is not a simple case of "operator error". I have found one compatibility issue with Roxio and ATI MMC that I know how to fix. I do not run any registry cleaners or optimizers, nor am I in the habit of making the kinds of changes that would invalidate an installation unless I #$^@ sure know what I'm doing. No other programs on my computer suffer from this problem, and I run more applications than you can shake a very big stick at.

Is one of those "…more applications than you can shake a very big stick at" doing anything to Registry or otherwise "cleaning" up your HD???

 

Is there any correlation between cleanup and failures?

 

What Version of 9 are your running and what is your OS?

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Is one of those "…more applications than you can shake a very big stick at" doing anything to Registry or otherwise "cleaning" up your HD???

 

Is there any correlation between cleanup and failures?

 

What Version of 9 are your running and what is your OS?

 

When I get home tonight I will amend my signature to include machine specs, but there's little of interest there. I have a home-built vanilla Core Duo 6600 on an ASROCK mb with Matshita DVD-R/W and a LiteOn DVD-R/W, a mix of IDE/SATA hard disks, an external USB backup drive, 2 Gb memory, ATI x800 graphics, Sound Blaster Live! 5.1 sound card, and Windows XP Pro with all updates.

 

My anti-virus is Norton Internet Suite 2007 (at least until the subscription expires - then I go back to AVG and Spy Sweeper). I do not ever run any kind of periodic cleanup or registry optimization tool - I have found exactly what you're referring to in the past when those tools believe registry entries to be orphaned, remove them, and you only discover the damage at a later time. I have Norton configured to ask me what to do about viruses and trojans, but it has never once found anything more malignant than a tracking cookie on my system since I am also meticulous about keeping applications from untrusted sources. My PC is as clean of malware as I can conceivably make it. I make routine weekly backups of my

 

I wish I could be more precise about cause and effect, but I often go weeks without using Roxio, so the length of time between what caused the problem and my noticing it is usually too long to make any inferences. I run three different compilers on my system, EDA design tools, CAD tools, movie editing software, music processing, math and engineering applications, Microsoft office, games, digital photo editing - far too much to make an exhaustive list or to try to install/uninstall/check for conflicts.

 

I do recall two installations in the last month - Pinnacle Studio 10 and Adobe Photoshop Elements 6. Probably a handful of games since my game drive was rendered useless in a firmware upgrade malfunction.

 

Whatever the problem, when it comes right down to it, the only application that ever seems affected is Roxio. It is the only app that periodically wakes up only to think that it hasn't been properly installed. What I will do for the near future is to record any significant changes to my system over the next few months after I repair Roxio and watch for the failure again. If I learn anything useful, I will report back here. Good feedback is the most useful thing a developer can get to track down a problem.

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If you run it once a day, Roxio that is, you should be able to track a failure faster and while you can still remember what you did the day before???

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If you run it once a day, Roxio that is, you should be able to track a failure faster and while you can still remember what you did the day before???

 

That's an excellent suggestion. I'll do that as soon as I find the disk and let it reinstall. I know I put it down here somewhere...

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