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cannot download EMC 10


frenchyinpaddyland

Question

I purchase EMC 10 on line and I got two file to download . the 1st one (RoxioContentCDv10_SQA.exe) not a problem but the second one (RoxioEMCSuitev10_4737GA50R05.exe) is giving lots of problem ..

I disable my firewall, my download manager and each time I click on the link I get "HTTP 403 Forbidden"

Would anyone has an idea on the problem and how to finaly be able to get that download

thank you

 

 

frenchyinpaddyland

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13 answers to this question

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Try a different browser - I used Firefox to download my stuff and have no problems

 

Also, make sure you have no pop-up blockers running (you say you already disabled the FW and AV)

 

In Firefox - try a right click on the file and 'Save Link as'

 

But then - strange things do happen in the Great Marsh of Munster :lol: (Corcaigh Mór Mumhan)

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thanks for your reply ..very helpfull, was going to do it through firefox but got another problem popping up.....apparently I tried too many times ..62 times and was only ollowed 30 times ..so I must contact diditalriver (from where the download come) to find out if there a way of re-trying .......even though I purchased the extended downloade

option....hope I will be able to get it as i ahve Nero 8 but do not like it prefer Roxio (got it throuhgh all the stages 6/6/7/and 8 ..now jumping to 10.......)thanks again for your time will surely let you know how I got on

frenchyinpaddyland...(no irish there cannot speak it....or write it,,,,,,,)

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hello gi7omy,

well I tried what you said nothing happening ..but luckily I finaly got "the live chat link" time right and got help from a thecnitian..apparently it is all due to my CA security center ..I must desable both anti virus and firewall before downloading the two files .....and told me that he reset the download ..shuold have another 12...hope it will do at the first try..will try over the week end and let you know if I was successfull...

thanks for your help

talk to you soon

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Don't forget that there's a holiday over there so it may take a day or two to get a reply back, but you should be able to get it - also try contacting Roxio Customer Services - deteils here

 

http://www.roxio.co.uk/eng/support/service/default.html

 

For Irish (and lessons) look up Conradh na Gaeilge - there is a Cork branch and they do have a bar (I sort of vaguely recollect being there:lol: )

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I thought that may have been the problem - but maybe you should have changed them to .exe instead of .zip (I sort of slipped there as I knew the original files were self-extracting archives that can be opened with winzip or winrar)

 

More info on the .efw extension is here

 

"Compressed .ZIP or .RAR or executable .EXE files will be renamed by CA Internet Security Centre, CA Anti-Virus, etc., to have a ".efw" extension; historically this only applied to e-mail attachments, but in recent updated version of CA software expanded to include almost any files downloaded via web browser scanned by Computer Associates (CA) anti-virus software.

 

Computer Associates (CA, Inc.)

company web site: http://www.ca.com/

support site: http://supportconnect.ca.com/

 

Solution(s):

 

EFW files may be opened by changing the file extension to ".zip" or ".rar" (which ever the original file was named) and opening the file with a decompression utility, such as WinRAR, WinZip, or Stuffit Expander.

 

Change anti-virus software."

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hello gi7omy,

well I tried what you said nothing happening ..but luckily I finaly got "the live chat link" time right and got help from a thecnitian..apparently it is all due to my CA security center ..I must desable both anti virus and firewall before downloading the two files .....and told me that he reset the download ..shuold have another 12...hope it will do at the first try..will try over the week end and let you know if I was successfull...

thanks for your help

talk to you soon

 

I'd install, using the DVD that you just got, and forget about the download.

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historically this only applied to e-mail attachments,

 

 

but in recent updated version of CA software expanded to include almost any files downloaded via web browser scanned by Computer Associates (CA) anti-virus software.

 

Change anti-virus software."

 

I actually use CA Internet Security Suite 9.1 and have for three years or more. The first part of your statement is true "historically this only applied to e-mail attachments" It is, it does, and the renaming works fine.

 

The second part is total BOLOGNA, wherever it came from! EMC 9, EMC 10, Nero 7, and Nero 8, plus countless other downloads without one problem caused by CA software.

 

cd

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Hello gi7omy,

well I am still stuck with this EMC 10 download ..this must be my 100th time trying ...uninstall my downloadmanager and so on and keep trying but each time I am getting ans "efw" file instead of an "exe" file and does not open at all once downloaded (which download last at least over one hour and I have a broadband connection...).Is this normal or what.Now today I receive the back up CD..will it be better to install it from it (but read on this forum that it should be 3 cd and I got only one ????)

can you give me advice

thanks for your time and help

frenchyinpaddyland

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Hi gi7omy,

Me again ..well I did what the guy on the live chat said and it worked like a treat ...downloaded without a each and it is installed ...Perrrrrfeccct!!!!! thanks for your help..could not do what you said about changing the name of the file first as I did......not know how to do this !!!!!! B)

but any way all is well and thanks again

until another time maybe :D

frenchyinpaddyland

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Glad you got it sorted an hope you have fun

 

Just for reference - to change a file extension, go to the folder, Tools, folder options, view and clear the tick bos for 'hide extensions for known file types' - change the extension and then reset it

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