Emc 7.5 Visuall C++ Runtime Error

[ashaman112]

Whenever I try loading Creator Classic I get a Visual C++ Runtime Error which kills the program. I've tried doing the "Ask Roxane" thing on the Roxio website, but that always bombs out when I click on a link for the solution. Does anyone have any idea on how I get rid of this error, without having to reinstall the software? I've already reinstalled the software the last time the error message came up, which prevented the error message for a while but not permanently . I'm running WinXP Pro if that matters. Thanks for you help.

 

Shenn

[kennywn]

Whenever I try loading Creator Classic I get a Visual C++ Runtime Error which kills the program. I've tried doing the "Ask Roxane" thing on the Roxio website, but that always bombs out when I click on a link for the solution. Does anyone have any idea on how I get rid of this error, without having to reinstall the software? I've already reinstalled the software the last time the error message came up, which prevented the error message for a while but not permanently . I'm running WinXP Pro if that matters. Thanks for you help.

 

Shenn

I, too, am having the same problem! I tried re installing creator 7 but to no avail. I have no idea what to do next. Doesn't seem like any one is coming to your aid. I'm keeping my fingers crossed. Ken

[lynn98109]

I, too, am having the same problem! I tried re installing creator 7 but to no avail. I have no idea what to do next. Doesn't seem like any one is coming to your aid. I'm keeping my fingers crossed. Ken

"I'm having an error" is like telling the mechanic at the garage "my car sounds funny".

 

Exactly WHAT does the message say? Are there any error numbers in it, or other clues?

 

Lynn

[kennywn]

I, too, am having the same problem! I tried re installing creator 7 but to no avail. I have no idea what to do next. Doesn't seem like any one is coming to your aid. I'm keeping my fingers crossed. Ken

6:30 PM....... I finally got this thing running again....I re installed EMC 7.0 and also did a system restore to an earlier date (Mar 2) When the system rebooted it asked for disc 2 of the EMC, which I inserted and away we went!!!! It seems to be back and running fine , but it was very tricky. I think the secret for me was the re boot. It was like it was missing some info and had to re install..... Good luck. KEN

[kennywn]

"I'm having an error" is like telling the mechanic at the garage "my car sounds funny".

 

Exactly WHAT does the message say? Are there any error numbers in it, or other clues?

 

Lynn

Whenever I try loading Creator Classic I get a Visual C++ Runtime Error which kills the program. I've tried doing the "Ask Roxane" thing on the Roxio website, but that always bombs out when I click on a link for the solution. Does anyone have any idea on how I get rid of this error, without having to reinstall the software? I've already reinstalled the software the last time the error message came up, which prevented the error message for a while but not permanently . I'm running WinXP Pro if that matters. Thanks for you help.

 

Shenn

See above...........This is what Shenn said, I was saying I had the same problem. When we tried to initiate media creator it would flash up a screen that said " Runtime error, Microsoft Visual C++ runtime library, contact Roxio" and Media Creator would not run at all.It's pretty clear I was reiterating what Shenn said. . Ken

[ashaman112]

I posted the same question to Roxio Technical Support and this is the response that I received. Hope this helps other people as well.

 

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Ticket #: 159111 Last Updated: 3/9/2006 3:55:05 PM

 

 

Problem: Technical Support...Easy Media Creator 7.x...Creator Classic...Does Not Launch

mnorton

 

Thank you for contacting Roxio Technical Support

 

This information applies to the following product(s):

 

Easy Media Creator 7

 

This information applies to the following operating system(s):

 

Windows 2000 Professional

Windows XP Home Edition

Windows XP Professional Edition

 

Issue:

How to perform a clean uninstall and reinstall of Easy Media Creator 7

 

WARNING: THIS PROCEDURE MIGHT CAUSE ANY OTHER ROXIO OR ADAPTEC SOFTWARE

INSTALLED ON THE PC TO BECOME INOPERABLE.

PLEASE UNINSTALL ANY OTHER ROXIO OR ADAPTEC SOFTWARE FIRST BEFORE ATTEMPTING

THE LISTED PROCEDURE.

 

Resolution:

 

1. Uninstall the software.

 

a. If running Windows 2K click on the Start button, then select Settings

and then select Control Panel. If running Windows XP click on the Start

button, then select Control Panel.

b. In the Control Panel, double click on the Add/Remove Programs icon.

c. Highlight the Roxio Easy Media Creator 7 line and then click the Remove

button.

 

2. Perform a clean boot of your system

 

Note: Please skip this step if you are using Windows 2000 Professional

 

a. Click on Start and select Run

b. In the Run box type msconfig, and hit Ok

c. On the General Tab, click Selective Startup.

d. Remove the checkmark beside Load Startup Items.

e. Apply the changes then close the Configuration Utility and restart your

computer.

 

3. Download and install the latest XML updates

 

Download and install MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)

 

http://www.microsoft.com/downloads/details...&DisplayLang=en

 

Download and install Microsoft XML Parser (MSXML) 3.0 Service Pack 5 (SP5)

 

http://www.microsoft.com/downloads/details...&DisplayLang=en

 

4. Ensure you have the latest version of DirectX,

This can be downloaded from www.microsoft.com/directx

 

5. Download the RoxiZap application

 

http://media.fastclick.net/w/get.media?sid...ols/roxizap.exe

 

6. Running the RoxiZap application

 

a. Close any open applications

b. On your desktop locate and double click on the RoxiZap icon.

c. This will launch the application and ask if you would like to Zap Easy CD

Creator 4 or 5, click the Yes button.

d. Read through the information on the license screen and then click on the I

Agree button.

e. Once the removal process is complete you will be prompted to reboot the PC.

Click on the Yes button to reboot your PC.

 

7. Reinstall the software.

 

a. Place your Easy Media Creator 7 disc in your CD drive.

b. Within 5-10 seconds you should see a prompt saying the disc has been

detected and asking if you would like to install the program.

c. Continue with the installation and reboot the PC when prompted.

d. Download and install the latest updates.

 

If the information provided does not resolve your issue simply reply to this

e-mail with a detailed explanation as to the steps you have tried and any error

messages you receive. Please do not delete any of the existing text as it

contains information to ensure your request is routed correctly.

 

Regards,

 

Roxio Technical Support

http://support.roxio.com

...Ticket Closed

[lstark30644x]

I posted the same question to Roxio Technical Support and this is the response that I received. Hope this helps other people as well.

 

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I have done all of the steps outlined, yet I still get the visual c runtime error when trying to use creator classic

 

Please advise

 

LS

[jimjim4]

I was having problems with my Creator Classic on 7.5 so I came looking for help here. Thanks to everyone for their solutions but couldn't find any that solved my problem. After many attempts at trying to talk to tech support I gave up and was able to solve the problem myself, I hope some of my steps are helpful for somebody!!!!!

 

No thanks to the advice above, but it was worth a try

 

- Firstly I followed the steps above doing all the updates, directX, visual studio etc.

- Then I installed the update for my 7.5: "Update_Retail_EFGJ_7_5_2_49.exe"

- Still getting the C++ visual studio error, so I started to rip out my hair, after that I...

 

- Tried the PROXY file thing submitted my musscat

http://forums.support.roxio.com/index.php?showtopic=642

- I didn't have any files in the videowave proxy folder to solve the problem, even deleting the whole Roxio root in Application Data didn't do anything

 

- I noticed the error only came about when it was able to read from my CD devices, so

- I disabled and got rid of any Image Emulators like Daemon Tools or such, make sure that there are no simulated drives on your computer except actual hardware!

- I then updated the firmware of my devices (be very careful) but I'm not sure it was necessary because I only did my LG 4163B dvd writer and not my other LG writer drive, MAYBE do it if you know what you're doing!

- I took all CD's or DVD's out of the drives

 

- Turned off my computer and opened it up, took out both of my drives

- Checked the Secondary IDE was connected to the mobo ok

- Then I changed the jumpers so that I wasn't using Cable Select, and made sure that I set them to Master (DVD writer) and Slave (CD Writer) as they were in the first place but didn't allow Cable Selection to do it for me.

- Made sure the IDE's were plugged securely into the back of my devices

 

- Started the computer up, allowed everything to load and settle then loaded up EMC Home first and then selected the Creator Classic, and it worked.

- Closed EMC and Home down and then loaded Creator Classic solely from the Start Menu and it worked fine too.

 

Hope this was of some help, sorry for the long sentences and bad grammer

[jimjim4]

Me again, sorry all that stuff above may not be as helpful as I had thought. I was just experimenting again with CD's in the drives. Made a small table of what happens when I load Creator Classic depending on what CD or DVD i put in my DVD writer

 

CD Media ------------------ Description ---------------- Results

=========================================

Sims 2 DVD ------------------- DVD with EXE's -------- C++ Error

Simpsons Series5 DVD 2 ---- DVD Film Media -------- OK

Roxio 7.5 CD ------------------CD with EXE's ----------- OK

 

Didn't try any more media than these three but it seems that Creator Classic has a problem with game DVD's. All other Film DVD's seem to be OK and executable CD's like Roxio seem to be fine. I don't have any other Game DVD's but it may be worth a look at, maybe it has some problem with the authorisation or copyrights on the media.

 

Hope this was of some help, spent a lot of time trying to fix this problem, it's still there, but it's usable.

I have not tried opening CC first and the putting Game DVD's (Executable DVD's) in the drive. Not sure whether that would be pretty or not

 

Plus - After the Visual C++ error has occured I am unable to eject the drive by pushing the button because if freezes up, so I go to My Computer, right click on drive and click Eject, weird!

[rvis2000]

I had this same error for about 2 months. I found that this is a common error and read all I could at this site and across the internet at other vendor's sites to see if there were any common elements in the various solutions - I didn't find what I was looking for. But the response of jimjim4 above gave me the idea that the problems could be related to the drive(s). I realized that I had been leaving a disk (or disks) in my drive(s) when starting the program and that the error seemed to occur right after the program ran the drive(s) - I found that removing the disk(s) allowed the program to work just fine. This may not be the only problem creating this error but it is one solution.

[lynn98109]

I had this same error for about 2 months. I found that this is a common error and read all I could at this site and across the internet at other vendor's sites to see if there were any common elements in the various solutions - I didn't find what I was looking for. But the response of jimjim4 above gave me the idea that the problems could be related to the drive(s). I realized that I had been leaving a disk (or disks) in my drive(s) when starting the program and that the error seemed to occur right after the program ran the drive(s) - I found that removing the disk(s) allowed the program to work just fine. This may not be the only problem creating this error but it is one solution.

Why would you have a disc in the drive?

 

The only thing I can think of is you are using Packet-Writng as a spare back-up (Drag2Disc, DirectCD, Nero's InCD, Sonic's DLA, etc). And the only thing Packet-Writing does REALLY WELL is to PERMANTLY LOSE all the data, which is hardly worth the effort.

 

Lynn

[d_deweywright]

Why would you have a disc in the drive?

 

The only thing I can think of is you are using Packet-Writng as a spare back-up (Drag2Disc, DirectCD, Nero's InCD, Sonic's DLA, etc). And the only thing Packet-Writing does REALLY WELL is to PERMANTLY LOSE all the data, which is hardly worth the effort.

 

Lynn

Actually, as the one poster mentioned, it was a Game disc. Most (all?) of those are protected, which may be what is causing EMC fits and errors. Obviously, if it's a game you play frequently, there's a reasonably good chance you'll just leave it in the drive.

 

Another thread someone posted had a different solution for the Runtime error, though possibly related. They were running the DAEMON tools drive emulator. When they uninstalled it, the Runtime error went away. Here too, if they had an image of a Game disc loaded, maybe that was causing the problem if EMC was querying that virtual drive.

 

Hope that helps!

[professor223]

I had exact problem as described. Noticed it occurred when EMC looked at drives.

 

Flashed burner firmware and problem was solved .