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Media Import Blows Up


tommjean

Question

When attempting to import media via FIREWIRE from SONY TRV512 HandiCam, as soon as "VIDEO" is clicked program crashes. Since there is no accomodation of error logs in EMC8, that is all I can provide. A call to Roxio tech support reported a known problem with my video setup and promised a fix, but that hasn't materialized.. at least not in the support available to us that foolishly chose to purchase via download.

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When attempting to import media via FIREWIRE from SONY TRV512 HandiCam, as soon as "VIDEO" is clicked program crashes. Since there is no accomodation of error logs in EMC8, that is all I can provide. A call to Roxio tech support reported a known problem with my video setup and promised a fix, but that hasn't materialized.. at least not in the support available to us that foolishly chose to purchase via download.

 

Still having problems getting it to work? My previuos post siggested that the procedure of attaching the camera to the computer is important. I found this with a 2 minute search of the Sony web site.

 

"How to troubleshoot the connection between a digital camera and a computer using an IEEE 1394 i.LINK connection.

 

Follow this procedure to connect a digital camcorder to a computer using an i.LINK® connection (IEEE 1394).

 

IMPORTANT: The computer must have compatible video capture software installed.

 

NOTE: The i.LINK® ports may have four or six pin connections. Sony® digital camcorders use i.LINK® ports with four pins. Consult the computer or capture card manufacturer for the specifications of the i.LINK® port on the computer.

 

1. Verify that the tape that is being used actually has video recorded on it, and that it is rewound.

2. Connect the i.LINK® cable to the digital camcorder.

3. Connect the other end of the i.LINK® cable to the computer.

4. Turn on the computer.

5. Turn on the digital camcorder.

6. Start the video capture software on the computer.

 

NOTE: Image capture should be available if the computer hardware and software are configured correctly. If image capture is not available, consult the computer or capture card manufacturer for assistance.

 

Is this the procedure you followed? You might also look for other information on the Sony web site. They have a lot of FAQ.

 

I believe that V8 will work but you might want to try capturing with the software they provided OR with another piece of software (downloaded as a free trial). If that doesn't work, your camera or Firewire connection or firewire cable is the problem.

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There is no problem with the connection, the camera or the computer. I can import just fine into Windows Movie Maker, Nero and EMC6. This problem is EMC8 specific.

 

 

Still having problems getting it to work? My previuos post siggested that the procedure of attaching the camera to the computer is important. I found this with a 2 minute search of the Sony web site.

 

"How to troubleshoot the connection between a digital camera and a computer using an IEEE 1394 i.LINK connection.

 

Follow this procedure to connect a digital camcorder to a computer using an i.LINK® connection (IEEE 1394).

 

IMPORTANT: The computer must have compatible video capture software installed.

 

NOTE: The i.LINK® ports may have four or six pin connections. Sony® digital camcorders use i.LINK® ports with four pins. Consult the computer or capture card manufacturer for the specifications of the i.LINK® port on the computer.

 

1. Verify that the tape that is being used actually has video recorded on it, and that it is rewound.

2. Connect the i.LINK® cable to the digital camcorder.

3. Connect the other end of the i.LINK® cable to the computer.

4. Turn on the computer.

5. Turn on the digital camcorder.

6. Start the video capture software on the computer.

 

NOTE: Image capture should be available if the computer hardware and software are configured correctly. If image capture is not available, consult the computer or capture card manufacturer for assistance.

 

Is this the procedure you followed? You might also look for other information on the Sony web site. They have a lot of FAQ.

 

I believe that V8 will work but you might want to try capturing with the software they provided OR with another piece of software (downloaded as a free trial). If that doesn't work, your camera or Firewire connection or firewire cable is the problem.

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